CARLTON & GRAND CANAL

Mi estancia en este hotel de 4 estrellas en Venecia fue una experiencia que dejó mucho que desear. Aunque las zonas comunes lucían elegantes, las habitaciones eran sorprendentemente pequeñas y modestas, con un baño anticuado que parecía sacado de otra época (le hace falta una reforma). Durante la última noche, enfrentamos problemas con la temperatura debido a unas ventanas viejas que no aislaban correctamente.

El desayuno, lejos de cumplir con el estándar de calidad esperado de un hotel de esta categoría, fue bastante sencillo y carecía de opciones saladas calientes, así como de una tostadora adecuada. Además, el zumo de máquina no ofrecía la frescura esperada, dejando mucho que desear en términos de calidad y variedad.

En cuanto a la ubicación, si bien es conveniente para acceder desde el aeropuerto, está un poco alejado de las zonas turísticas principales, lo que puede resultar incómodo para aquellos que deseen explorar la ciudad a pie. En resumen, este hotel parece estar sobrevalorado, ya que no cumple con las expectativas propias de un establecimiento de 4 estrellas en términos de comodidad, servicios y calidad.

No way this is a 4 star hotel!! The queen bed was worn out and hard as a rock. I stayed on a 4 Celsius night and had no heat. None. I asked the desk about the heat and the gentleman suggested we use more blankets. The room had mold on some of the corners of the walls. Only 1/2 of the tv channels worked. The hotel desperately needs updating. Better lighting, new linens, new mattresses, more than one outlet, new mini fridge, etc. I only stayed one night and will never stay again. The only benefits are it’s close to the train station and you can buy your taxi tickets at the hotel. Please look elsewhere when booking.

Dear fellow travelers,

I feel compelled to share my recent disappointing experience at Hotel Carlton Grand Canal in Venice, in the hope that it may aid your decision-making process when planning your trip.

For a price tag of $1000 per night, one would expect a level of service commensurate with such a hefty fee. However, I regret to inform you that this was not the case. In fact, the service provided by budget motels in the USA far surpasses the lackluster courtesy exhibited by the front desk staff at this establishment.

Allow me to highlight some of the major letdowns encountered during my stay:

1. **Rude Front Desk Staff:** The front desk staff exude an air of entitlement, as if they are doing you a favor by allowing you to stay at their hotel. There is no semblance of a queuing system; they arbitrarily select customers, leaving others waiting indefinitely. On one occasion, after patiently waiting my turn, I was overlooked in favor of another customer. When I raised this issue, the response I received was dismissive and nonsensical: "I don't see - you have to tell me that it's your turn." Such behavior is unacceptable and indicative of a lack of professionalism.

2. **Hygiene Concerns:** A particularly disturbing incident occurred when I witnessed a male kitchen staff member exiting the restroom adjacent to the restaurant without washing his hands. When I brought this blatant disregard for basic hygiene to the attention of the management, their response was shockingly cavalier. Instead of addressing the issue with the seriousness it deserved, the manager remarked, "Well, if he didn't wash his hands there, maybe he'll wash them in the kitchen." Such a flippant attitude towards hygiene is deeply concerning and reflects poorly on the hotel's standards.

Furthermore, it is imperative to address the discrepancy between the hotel's advertised amenities and the reality of the accommodations. The rooms are in desperate need of updating and do not resemble the polished images presented online. As a frequent visitor to Italy, I am well-versed in the standards of hospitality in this country, and the state of the rooms at Hotel Carlton Grand Canal falls far below expectations.

In light of these numerous disappointments, I urge fellow travelers to exercise caution when considering this hotel for their stay in Venice. The combination of poor service, hygiene concerns, and outdated accommodations makes for an unsatisfactory experience that simply does not justify the exorbitant price tag.

Yours sincerely,
A Disappointed Guest

Это не 4 звезды точно.
Максимум 3, и то с натяжкой.
Старый интерьер, мебель ушатаная, не работал в первую ночь унитаз, затем в ванной дверь не закрывалась, завтраки не пробовали, ничего не могу сказать.
Нет сеток на окнах, из-за этого комары просто зажрали всю ночь.
Не рекомендую этот отель для отдыха.
Это чисто переночевать и пойти дальше.

Right on the grand canal .what more do you want .