HÔTEL MONVILLE
Hôtel
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+1 514 379 2000
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2024
Recommandé
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2024
Hôtel au design unique doté de chambres avec vue panoramique proposant la possibilité de faire son check-in/check-out en ligne.
Cet hôtel au design unique et de concept "nouvelle génération" offre une expérience urbaine incomparable. Ici la technologie est au cœur du concept avec, entre autres, la possibilité de faire son check-in/check-out en ligne, des chambres connectées à votre smartphone ou encore le room service assuré par un robot. Coup de cœur pour les chambres des catégories Suite d'Angle et Suite Monville qui offrent en plus une vue panoramique sur les gratte-ciel de la métropole. À noter également : la belle fresque murale de l'hôtel qui représente l'histoire de la ville.
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Avis des membres sur HÔTEL MONVILLE
3.9/5
23 avis
Rapport Qualité/Prix
Localisation
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Cadre /ambiance
Service
Jade S.
Visité en mars 2024
Très bien situé juste à côté du Palais des congrès, bonus pour les chiens qui y sont les bienvenus. On se sent toutefois à l'étroit dans les chambres standard.
victoria h.
Visité en mars 2024
I’m not normally one to write reviews but I’ve never encountered front desk staff who were less accommodating than what I experienced today. They were extremely rude. My partner and I inquired about the possibility of an early check in as we had an overnight flight arriving at 8:00 am. They told us to come back at 10:00 am for check in, which we did and paid the $200 fee, to which they then said wait until 12:00pm when check out normally is as they were “fully booked.” We came back at 12 and were told that it would take until 1:00 pm to clean the room, which was completely fine. We sat and waited as we had coffee at the hotel breakfast spot, only to be told at 1:30 pm that it wasn’t happening. We asked when the room would be ready, and were told “we can’t discuss hotel policy with you.” They then said that they never told us the room would be available early, and that having us hang around near and at the hotel for 5 hours was “just a suggestion” to which they had been “very patient with us”. They repeated “check in is at 3:00pm” whenever we inquired as to why we were repeatedly told to come back every few hours all morning. We left and came back at 3:00 pm, only to have the front desk attempt to charge us again the same $200.00 refundable fee. It was a complete waste of half the day, and left me feeling very insulted.
Moulik P.
Visité en mars 2024
Staff was often very rude.
Francois A.
Visité en mars 2024
Abir and her team went above and beyond and we were very pleased with their service and level of professionalism. Thanks again!
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HÔTEL MONVILLE compte 23 avis avec une note moyenne de 3.9. Vous pouvez consulter les avis de HÔTEL MONVILLE en cliquant sur ce lien ou partager votre avis sur HÔTEL MONVILLE en cliquant ici
HÔTEL MONVILLE se situe au 1041, rue de Bleury , Montréal
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Hotel management failed to fully utilize its monitoring resources to investigate the incident and failed to communicate any form of compensation or resolution. This lack of accountability and disregard for customer property, especially when paid for services including custody, is unacceptable. So far, I have not received any surveillance video of the parking, the location of the parking, and there is no record of any interview with the hotel valet. Even the hotel manager's email response was perfunctory in the end.
This experience has led me to conclude that the agency is unwilling to take legal responsibility for damage to vehicles in its care. I would advise potential guests to think carefully about their options before entrusting their vehicle to a hotel that shirks its responsibilities. Think twice before you make a decision. I'm out of luck. I use my own insurance.