HÔTEL ST-THOMAS
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2024
Recommandé
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2024
Hôtel à l'ambiance familiale et au design moderne qui propose une prestation d'exception dans chacune de ses 23 chambres.
À la croisée du Plateau, du Quartier latin et du centre-ville, le St-Thomas est un point de départ on ne peut mieux situé pour découvrir la métropole. Avec ses 23 chambres, l'hôtel propose une prestation d'exception à l'ambiance familiale et au design moderne. Café la journée et bar le soir, le Salon est très apprécié pour une expérience de plus dans ce bâtiment historique. Et à quelques minutes à pied, l'espace St-Thomas accueille un spa et une salle de sport dans une ancienne église rénovée où les résidents de l'hôtel bénéficient d'un accès à moitié prix.
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Avis des membres sur HÔTEL ST-THOMAS
4.4/5
21 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Oken A.
Visité en janvier 2024
Pros:
- friendly staff
- quite nice inside
- amazing shower
Cons:
- small rooms
- dust in the rooms
- noises from street cars
- AC/heat not controllable (was freezing)
We really wanted to like this place, however, it gets 1 star because we stayed here over the new year, our package included bath ropes, we use only one once during our 3 nights stay on the second night because they didn’t replace our towels. The next day the rope was replaced and the room was cleaned and nothing was mentioned to us, so it was quite surprising to find out after checking out, we got a $172 fee for “stolen” bath rope that was left on the bathroom floor with the rest of the towels. Absolutely disgusting, this should’ve been discussed with us in person especially bc the rope was used in the second night.
These are problems we wouldn't have if you train your employees better or if we have stayed at a chain hotel.
- friendly staff
- quite nice inside
- amazing shower
Cons:
- small rooms
- dust in the rooms
- noises from street cars
- AC/heat not controllable (was freezing)
We really wanted to like this place, however, it gets 1 star because we stayed here over the new year, our package included bath ropes, we use only one once during our 3 nights stay on the second night because they didn’t replace our towels. The next day the rope was replaced and the room was cleaned and nothing was mentioned to us, so it was quite surprising to find out after checking out, we got a $172 fee for “stolen” bath rope that was left on the bathroom floor with the rest of the towels. Absolutely disgusting, this should’ve been discussed with us in person especially bc the rope was used in the second night.
These are problems we wouldn't have if you train your employees better or if we have stayed at a chain hotel.
Julie L.
Visité en décembre 2023
Très bel hôtel, service impeccable. Le lit de notre chambre n'était pas confortable, le système de chauffage bruyant et le buffet pour le dejeuner pourrait être mieux mais le café était bon. Outre ça c'était vraiment
Maria A.
Visité en décembre 2023
You could find many other nice hotels in Montreal, but I am not sure about finding friendlier staff. I really enjoyed staying there.
Amy V.
Visité en décembre 2023
Honestly the best hotel experience I’ve had. This review is unprompted, was so impressed I had to write a few things.
Visiting from the US, stayed for 4 nights. Hotel staff went above and beyond: carried our luggage without asking, microwaved and served our leftovers on plates just like we lived there, offered us coffee, etc. Just the most friendly and helpful staff. Rooms and lobby were 5-star, the most beautiful and clean. Super comfortable bed and room. Really enjoyed the variety of treats in the entryway lobby every time we came back.
Visiting from the US, stayed for 4 nights. Hotel staff went above and beyond: carried our luggage without asking, microwaved and served our leftovers on plates just like we lived there, offered us coffee, etc. Just the most friendly and helpful staff. Rooms and lobby were 5-star, the most beautiful and clean. Super comfortable bed and room. Really enjoyed the variety of treats in the entryway lobby every time we came back.
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HÔTEL ST-THOMAS compte 21 avis avec une note moyenne de 4.4. Vous pouvez consulter les avis de HÔTEL ST-THOMAS en cliquant sur ce lien ou partager votre avis sur HÔTEL ST-THOMAS en cliquant ici
HÔTEL ST-THOMAS se situe au 430, rue Sherbrooke Est , Montréal
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# Cleanness wise, the room can def be cleaned better all over. It's dusty here and there, and the bed sheet and blanket are visibly yellowish in color
# Here comes the major reason why I gave only one star. We got charged for "taking" the bath rope.
We used one of the two bath ropes on the 2nd day of our stay, and then put it together with the used towels so that it's easier for the cleaner.
Then we got another clean bath rope after the room clean service on the same date and did not touch those 2 bath ropes ever since then.
So when we left, there were actually "2" clean and dry bath rope just like how we checked in.
Based on this, I'm very confused why I got charged for taking the bath rope. Like do I have to tell the hotel how many towels and bath ropes I use per day, and how many are cleaned and replaced by the cleaner?
I feel sorry for only giving one star, but these three points just covered all its other pros of this hotel.