2024
Y aller et contacter
Avec Hey Iceland et ses 38 ans de connaissances et d'expertise, vous bénéficierez d'un large éventail de visites vraiment inoubliables et un réseau de plus de 170 établissements soigneusement sélectionnés dans tout l'Islande. Que ce soit pour les groupes, les amis, la famille ou des visites d'intérêts particuliers, l'équipe vous présentera les incontournables et les joyaux cachés de l'Islande, l'histoire de ses habitants et leur hospitalité ! Visite en été sous le soleil de minuit ou en hiver sous les aurores boréales, à vous de choisir.
Informations complémentaires
Informations et horaires sur HEY ICELAND
Ouvert en semaine de 8h30 à 16h.
Message du propriétaire
Icelandic Farm Holidays est une chaîne de fermes auberges (environs 170) , situées dans tout le pays, qui proposent aux voyageurs logement et services variés. Le logement est dans les fermes, maisons individuelles ( guesthouses), hôtels de campagne ou maisonnettes. L‘Association était fondée en 1980 et depuis 1990 Icelandic Farm Holidays est une agence de voyage et un tour opérateur licencé. Icelandic Farm Holidays s‘occupe aujourd‘hui de réservations de toutes sortes de logement et service en Islande en plus d‘être le centre des réservations pour les fermes.
Nous offrons des visites inoubliables et un réseau de plus de 170 hébergements soigneusement sélectionnés dans des endroits pittoresques autour de l'Islande. Que ce soit pour des groupes, des amis, des visites familiales ou spéciales, nous vous montrerons les points forts et les trésors cachés de l'Islande, l'histoire de ses habitants et leur hospitalité!
Nos offres et services
Avis des membres sur HEY ICELAND
Questions fréquentes :
I figured Hey Iceland!, to whom we had paid thousands of dollars to book this trip, must have at some point warned me of this rule. Nope! I scoured my few emails from them, scoured my itinerary, etc. There was absolutely no mention of this passport rule. In fact, you might think that a tour company providing accommodations from airport to return airport might even ask for your passport information to make sure all was well. Nope! This company only exists to mark-up cheap stays in Iceland and keep your money.
I immediately emailed Hey Iceland! to inform them that we were not allowed to travel and ask for a refund. This was a Friday, so their Hey Iceland! office was closed for the weekend. (Now, why would I , or ANYONE book from a tour company that closes on weekends, I’m not sure?). When Hey Iceland! received my email that next Monday morning (apparently) they informed me that I could be reimbursed for two excursions later in the week but could not be reimbursed for anything else. Not the rental car. Not ANY of the hotels. And not the excursions that had taken place after my email informing them of our trouble but BEFORE they reopened their office on Monday. Thousands of dollars – just gone.
Now, of course Hey Iceland! could have made this right in any number of ways. The hotels they contract with over and over surely allow them cancellations. And what car rental service takes 8 days of car rent when you never pick up the car? But they have greedily kept the money I could have used to rebook this trip. In fact, given my troubles, they offered me a 15% discount if I wanted to rebook with them! Ha! They were running a 15% sale on their website at the time – thanks for nothing.
Finally, their Marketing and Sales Manager emailed me back simply to say that, as a lawyer (my email signature says I’m an attorney) I should have known the rule that, even if your child has a valid passport, it must be valid for 90 days after your trip when travelling to Iceland. The fault, they explained, was “entirely” mine.
While less disturbing than the failure to refund, I also find it very telling that I was able to re-book my trip without Hey Iceland! in January, including all hotels (refundable of course), car, and excursions, for a FRACTION of the price that Hey Iceland had charged to do the same. We’re even in nicer hotels we got to pick out, rather than the grab-bag Hey Iceland foists on you. Take it from me, do NOT give this company your money. You could end up out in the cold – and not in the way you intended.
thank you for your feedback. We understand that it is heartbreaking as well as frustrating to miss out on a trip you have been planning and looking forward to for months because you don’t have valid travel documents at the start of the trip.
Hey Iceland sold you a self-drive tour package that starts and ends in Iceland. Flight tickets are not part of the package and not sold by us.
When booking our services, you agreed to our terms of booking and cancellation terms. You have already been refunded for all parts of the tour package that we will not be charged for even though our cancellation terms state that cancelling 3 days or less before arrival in Iceland should result in no refund.
We received an email from you only 9 hours before tour start, announcing that you would not be arriving in Iceland.
According to airlines’ conditions of carriage, it is the responsibility of the traveler to gather information about and obtain required travel documents, visas, and travel authorizations (as applicable) needed for entry into the destination country. Each customer traveling across any international boundary is solely responsible for obtaining all necessary travel documents.
According to the travel.state.gov website, US authorities recommend for all US citizens traveling to Europe:
- Have at least six-months validity remaining on your passport
- Check the expiration date on your passport carefully before traveling to Europe – especially children’s passports, which are valid 5 years, not 10 years like those issued to US citizens aged 16 and older
- Carry your passport when traveling to another country in the Schengen area. Even if there is no border check at the time, officials may reinstate border controls without notice.
If your passport does not meet the Shengen requirements, you may be:
- Refused boarding by the airline at your point of origin or while transferring planes
- Denied entry when you arrive in the Shengen area, regardless of how long you will stay.
If you look up Iceland's requirements for passport validity on the website, it clearly states: ‘Three months is required, six months recommended beyond your planned date of departure from the Schengen area’.
Lastly, our office is closed during weekends, but we have an emergency phone line that you could have called. You received information about the emergency phone number with your travel information.