HILTON ^{* * * *}

Je viens de voir un membre du personnel renvoyer grossièrement une dame de l'enceinte de l'hôtel, sans aucune raison valable. C'est indigne de ce que l'on peut attendre d'un tel établissement. J'en suis choqué......

Avons passé une nuit, en tant que membre honors hilton et étions fort étonné de ne pas recevoir de bouteille d'eau dans la chambre comme dans tous les hiltons que nous sejournons.
Il y a en en effet une fontaine à l étage mais beaucoup moins confortable

La chambre exécutive etait avec 2 lits simple et non double lit quand nous avons demandé . On nous a répondu Qu il n 'y vavait plus de place .
Arrive au loundge il n'y avait plus rien à mangé, nous avions demandé une boisson et donc on nous a sortie une bouteille.
2 dames ont pris une bouteilles de vin dans leur chambre par la sortie de secours.
Conseil : mettre un poste d entré a l'entrée du loundge, de ce fait il n y aurait pas de vol, et le service serait plus personnalisé.
Avons vu une souris filé et avons signalé, on nous a répondu Qu ils savaient et s en occupé.

Enfin petit déjeuner très pauvre, non varié pour un hilton. Décevant.

Localisation : Facebook au ce très d exposition loin du centre, aucune ( nous le savions) mais tram a 5mns à pied direct au centre qui est superbe.
Seul point positif: accueil, réception personnel très prévenant serviable, à l'ecoute.

Türen zum öffnen schlecht Fitnessstudio zu schwer aufzufinden und viele andere Mängel

Το πρωινό δεν είναι επιπέδου άλλων ξενοδοχείων της σειράς Χίλτον.

Today (5 July 2025) was my first experience with the Hilton Strasbourg Hotel. And it was not a pleasant one, if not to say stronger. After a 2-day trip from a country tortured by the war, after all trains, buses, planes, trains and trains, and finally having arrived at the place of destination, during check-in to the Hilton Strasbourg, I was literally unpleasantly affected by the Hotel system/staff. After I paid the requested deposit in the amount of 200 Euros for a 4-night stay with my bank card, upon having come to the room, I checked my card account and realized that from my cart account, there were withdrawn two amounts: the above 200 Euros and 639 Euros as a separate payment. I have not been asked for any second payment; I did not use my card for the second time, and I did not enter my card PIN code for the second time. The room cost is covered by my employer. I ran to the lobby immediately. The receptionist who checked me in just refrained from talking to me after the disclosure of the situation and immediately disappeared. Instead of her, Ms. L.H. (let me call her so) tried to help, and she cancelled the transaction.

By now, I have not received my money back. The same evening, I approached Ms. L.H. and tried to figure out when I would have my money back. The brief answer – sometime, in a week, maybe. And the amount in question is 839 Euros. Then I wondered how it could have happened, and if it happened to me due to the Hilton Hotel system error, then the same could happen to anyone who paid with a card in the Hilton Strasbourg and entered the card PIN code. And yes, it could happen to anyone who paid in this Hotel with a card, so please double-check your card accounts and change your PIN code if you have ever used your card/cards in this Hotel.

Who can guarantee that tomorrow the same error would withdraw any funds from the card accounts of those who used their card in the Hilton Strasbourg Hotel, tomorrow or on any other day when this so-called system error occurs …

I think it is needless to say that the rest of my day was spoiled completely. I feel completely helpless, devastated, and frustrated. I would not recommend this Hotel to anyone.

____________________________________________

P.S.
Dear All,

Thank you very much for your support.

I have received my money back and it was a real relief.

With this brief feedback, I want to express my immense gratitude to the Hilton Strasbourg Hotel. Your support and family approach is indispensable.

I want to highlight Pierluigi Trotta (thank you very much), Khadija (breakfast fairy), Dragosh (made me feel as if at home), Sith.

I hope to visit your hotel one more time.