MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *
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Hôtel à l’ambiance feutrée et raffinée offrant des chambres superbes aux équipements de qualité et des suites avec salon privé.
Véritable institution située au cœur de la ville, Maison Rouge Hotel & Spa vous promet une évasion hors du temps. Ambiance feutrée, raffinée, vous serez séduits par l'élégance du décor où codes et traditions alsaciens se mêlent aux touches d'Art déco. Les chambres et suites, élégantes et confortables, sont dotées d'équipements et d'une literie haut de gamme. Le Spa est une ode au bien-être. Un établissement où luxe et authenticité se mêlent, pour une expérience vraiment unique.
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Avis des membres sur MAISON ROUGE STRASBOURG HOTEL & SPA
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
While called reception Pascal, who insisted that this room was for all guests. See the picture of my room.
Being in the hospitality industry, the satisfaction of the guests should be the priority not even in my case. The duty manager takes care of the team but at least shows them a good example rather than taking their side. (At least tell me before I enter the room with a huge surprise)
Finally, I had to wait for my room after 4 pm to get the room that I reserved.
Thank you for taking the time to share your feedback.
We are glad to hear that you have chosen our hotel for your stay and would like to apologize for any confusion regarding the room assignment upon your arrival.
We aim to accommodate our guests' needs and preferences, and it seems there was a miscommunication in this instance. Our reception is available 24/7 to ensure that all our guests receive prompt assistance and service. While we strive for all our guests to have a seamless experience, it appears we fell short in your case, and for that, we sincerely apologize.
We hope that you will allow us the opportunity of providing you with an improved stay in the future.
With very best wishes for the New Year!
Carine Kienle, General Manager
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Thank you for taking the time to review your stay.
We regret to hear about the issues you encountered during your stay. Our team is trained to provide warm and attentive service, and it's disheartening to learn that your interaction at the front desk did not reflect this standard. Furthermore, we acknowledge the importance of recognising loyalty program status and apologise for any oversight at check-in.
Regarding room temperature, we typically have a set standard for comfort, yet we are always willing to assist with any adjustments upon request. The unexpected odor and heating issue in the room you were assigned is certainly not up to our usual standards. We take such feedback seriously and will address your concerns.
Additionally, our breakfast aims to delight with fresh, local specialties, and we're looking into your comments to ensure the highest quality is maintained.
The incident in the reception area is not indicative of our norm, and we'll reinforce the importance of prompt and appropriate responses to such situations with our team. Rest assured, we are dedicated to providing an exceptional experience for all our guests.
We hope to be able to welcome you back on a return visit for an improved experience.
Wishing you a very Happy New Year,
Carine Kienle, General Manager