FEDERAL CITY INN & SUITES ^{* *}

Drove into town looking for a room and was referred over here. Brittany was awesome , she went above and beyond to get us the best rates for a good night sleep. Come see her you guys ...

This is by far the worst hotel experience I've ever had. I've been in hospitality/customer service my entire career. I am familiar with good customer service.
First: check in: the attitude of the front desk clerk was very evident. It's as if I was disturbing her. She was in the back on the computer. I had to make my presence known before she acknowledged us. The room was ok. I knew not to expect much for the price. But I at least expect not to have to hunt down extra towels because the front desk clerk is sitting in her car instead of behind the desk. She spent more time in her car that evening than she did at the desk.

Secondly, there is no housekeeping. Our room was not attended to. No fresh towels. The basic things you expect during a hotel stay. On night 2 , I had a medical situation that I needed to get back in my room immediately for. They keys did not work. Why make keys for one night if the reservation is for 2. So while I sat on the floor in the hall, my cousin had to hunt down the front desk clerk who again was in her car (putting on makeup) and had an attitude with my cousin as if she was somehow an inconvenience to her.
On the morning of check out, when housekeeping finally showed up. They didn't knock or announce themselves before trying to enter the room. Luckily, I had the security lock on. After a less than pleasant check out (clerk was on the phone (speaker) no less with a family member or friend the entire time. Very unpleasant. When I realized I had left my retainer in the room after I had left the property, I called to inform them of what I left. That it was a high value item and that I would return for it within the hour. This information was never communicated with maintenance or housekeeping. Instead of putting it in lost and found, it was thrown away. I had to dig through the trash in the dumpster to try and find it. To no avail. $500 retainer gone. With not as much an apology for the inconvenience of having to Uber back and forth multiple times only to come up empty-handed.
The entire staff had a miserable attitude. No one had a hospitality spirit or even the desire to do their job. This place needs an extreme overhaul. Employees need to be trained or replaced. Your job as a front desk clerk is to make the customers stay as pleasant as possible. They failed horribly. I do not recommend staying here, ever.

Came in to check in at 1ront desk 230 am no one at front desk I waited an hour no one came but security guard notice we were still waiting at front desk and he made a call and checked us in the manager told us that fo the inconvenience we wilk give u a night free which never happened I checked in for two nights and paid for two night I should have had a third night on the hotel. I felt if u promised a guest something thing u should have followed thru not professional at all never returning.

Loved staying here will stay again.

This was the most disgusting and gross place I have ever stayed. Dried urine and hairs on the toilet. Old food in the kitchen . Hair in the bed sheets . Yellow pillows with stained pillow sheets. I thought it was a pay by hour motel .

Ms.Sabrina was nice , the lady at the from desk. That's all I can say