Avis LES TERRASSES DU BAILLI Le Rayol-Canadel-Sur-Mer

We had high hopes for Hôtel Le Bailli de Suffren, and while the location is truly beautiful - with stunning views, direct beach and pool access, and a great breakfast - our overall experience was deeply disappointing due to unacceptable hygiene issues.

Upon arrival, we were given a room that had visible mold on the walls and a diffuser placed in the corner to mask the musty odor. This is not only disturbing but raises serious concerns about the hotel’s air quality and maintenance standards. When we complained, the initial response was to wash and repaint over the mold, which is clearly not a real solution.

We were then moved to a different room - only for one night - and had to wait until the following afternoon to access a third room. Shockingly, this room also had visible mold. Two out of three rooms with the same issue? That’s not an isolated incident - that’s a systemic problem. When we overheard the maintenance staff speaking French, they casually mentioned that they wash off the mold and repaint weekly - a troubling sign of how deeply this issue runs.

While the view from our final room was breathtaking (see attached photo), the repeated exposure to mold has left us doubting the overall cleanliness and safety of the hotel.

To add to this, dinner at the hotel restaurant was also a letdown - the food was undercooked, just as other reviews had warned.

Sadly, no matter how pretty the view is, mold and poor air quality are a health hazard, and it is unacceptable for a hotel of this category to ignore them. We would not stay here again.

Hôtel 4 étoiles .
Restauration au top.personnel sympathique. Seule ombre au tableau des guêpes au repas et pas moyen de s en débarrasser.

Le cadre l'accueil la piscine la mer tout est magnifique là-bas le paysage et merveilleux merci beaucoup

Lugar paradisíaco . Hotel lindo , bem cuidado com recantos e cantos cheios de detalhes com
Flores que engrandecem os olhos além da vista sem adjetivos para tanta beleza .

Beautiful hotel in stunning setting, but for four stars and overall characteristics, pricing is at the very top end in my view.

For example: bare minimum gym with only cardio machines, and food was a very mixed experience. Most was ok, but had greasy (triple cooked?) fries at the pool bar and a pork dish in the main restaurant which was partially rare inside (both was taken off the bill after we insisted). Processes seem more complex that needed, for example the pool towels with cumbersome card system.

We are not lucky with this hotel. We have paid EUR 750 per night for a sea view room. The first picture is what we paid for. We requested immediately for a room change as this is more like a garden view and it’s on top of the restaurant. They said there is no room to change, then next day we made the request again, we were able to change to a smaller balcony sea view room. However, I don’t find the hotel special for this price. The gym room is extremely small with a few machines, the food was expensive but quality is below averages.

- We asked for the kid’s chair and it was full of dirt.
- The sardine starter had only 3 little pieces of sardine and it was charged for EUR 24.
- i have ordered the lamb rack with medium rare, it was well cooked.
- The French fries in the pool restaurant was greasy and soft. We returned the whole plate but they did not take it out from the bill.
- The chicken skewer had a bit of bad meat smell.
- The pork dinner in the restaurant was not even cooked. The waiter said he will check with the chef but didn’t come back to me until I asked him. He said: the pork is supposed to be a bit uncooked but not completely raw like mine. This time, I had to request myself to take it out from the bill.
After all, we tried to avoid eating in the hotel again. And, have you ever asked if I want to have uncooked pork? Pork should be well cooked.

The problems with the hotel and restaurants are:

1. Too many untrained staff
2. They tried to charge you whatever they can, a small bottle of water is eur 6 in the mini fridge.
3. The service is under average.
4. Nothing impressive
5. Rooms care a bit outdated
6. Swimming pool toilet is dirty and smelly

The location is not close to other restaurants, you need to drive elsewhere for restaurants.

There are much better hotels with this price.

Directrice attentionné
Personnel au top
Qualités des mets parfait.

We've visited this wonderful hotel 18 times in 16 years. We have never been disappointed with any aspect. ||Already looking forward to our next visit.

Excellente locatie ,rustig aan zee met zwembad en verschillende lunch retaurants .zicht op zee kamers

Un hôtel de qualité tout autant que le personnel. Les prestations sont à la hauteur de nos attentes.

Cadre magnifique - Chambre spacieuse vue mer. Calme absolu. Depaysement total ||||Personnel jeune et reactif ||||Petit dejeuner Aperitifs Repas - Bon vins et bonne cuisine compose de produits frais||Bons chefs cuisiniers

This is the sixteenth year running we have visited this wonderful hotel. A gem of a place in a stunning location. Ticks all the boxes.

Une pépite ! Une vrai !!! Un lieu magique ! Une équipe et un accueil de grande qualité ! De la sincérité et de la bienveillance de la part de toutes et tous ! Une jolie plage, une belle piscine, une très belle chambre et une équipe "house keeping" au top.|Merci à la cheffe de cet orchestre, Stéphanie, qui n'a pas fait une seule fausse note.|Un petite semaine de repos qui nous laisse un gros goût de "reviens-y" !|

Lors d’un road trip dans le sud, nous avons séjourné deux nuits dans cet hôtel idéalement situé. Le lieu est très calme, avec une belle infrastructure et beaucoup de charme. Nous le recommandons vivement aux couples en quête d’un moment de détente dans un cadre authentique et typique du Sud.

Quoi de plus relaxant que de s'endormir au bruit des vagues ? C'est ce que vous offre cet hôtel idéalement situé sur la plage.|Vous aurez le choix entre piscine et plage privée et 3 lieux de restaurations.|Un grand merci à toute l'équipe pour leur gentillesse et l'attention portée à chaque client. Et surtout un énorme merci à Stéphanie.|Christel.

Très bon établissement. Le personnel souriant et disponible, chambre/sdb et literie top qualité, restauration qualitative, environnement paisible à cette période, piscine/plage au calme.

Очень красиво! Высокий уровень обслуживания. Шикарный ресторан. Красивые номера в стиле прованс, но везде присутствуют новые технологии. Очень тихо).

Une vue splendide vue depuis notre chambre au 4 ème étage, un très bon dîner, bref une belle expérience client à renouveler.

Die Aussicht ist sehr gut und man ist fernab des Massentourismus. Was stört ist die Unklarheit der Regelungen. So sagte man uns, dass man am Strand nicht reservieren können. Als wir dann Liegen belegt hatten, kam ein Manager und wollte mich auffordern, den Platz jemand anderem frei zu machen. Zudem ist man als Familie nicht willkommen. Auf der Terrasse für das Abendessen sind wir stets an den schlechten Tischen weit hinten und weg von der Aussicht platziert worden. Als ich fragte, ob wir nicht auch mal einen Tisch mit Aussicht haben könnten hiess es, das könne man uns nicht geben. Keine Ahnung was dort in diesem Betriebe los ist. Das Personal ist unpersönlich und distanziert, das Management eher arrogant. Wir kommen auf keinen Fall wieder!

un petit appartement de 40 M2 ideal pour 2 offrant l indépendance (car parfaitement aménagé ) et la possibilité de recourir à différents services offerts par l 'hotel !

20 euros pour une demi-pizza, c'est un crime. Ce magasin devrait être confisqué et fermé immédiatement. n'y va pas. Je préfère manger à la poubelle. La musique est comme dans un bordel ou un club. aucune recommandation. Zéro étoile préférée :)

J'ai passé une grande partie de mon enfance ici... C'est le plus bel endroit du monde !||Vous réussissez très bien à en prendre soin.||Merci beaucoup ... A bientôt !

We were excited to stay at Hotel Le Bailli de Suffren after experiencing phenomenal resorts in Antibes and Saint-Tropez. The location and reputation of the hotel had us looking forward to our visit. However, the check-in process on Monday, 9/9/2024, at around 5 PM with the front desk staff (Caucasian man with short brown hair) was shockingly rude.||||In our many years of traveling to France, we've never found the stereotype of rude French people to be true, which made this experience all the more surprising. When he greeted us, he was curt and brief, asking for our passports and whether we had ever visited France before. After mentioning we had visited many times and even greeted him in French, he remarked, 'I’m surprised your French isn’t better.' Both my wife and I were taken aback, unsure if he was joking or being intentionally dismissive. When we mentioned our road trip from Italy, instead of engaging, he corrected my pronunciation of cities, smirked at his colleague, and left us feeling mocked. It was entirely inappropriate and immediately soured our impression.||||Over the next few days, I avoided interacting with him, but unfortunately, he was the only one at the desk during check-out on Thursday, 9/12/2024, at 6 AM. Again, he showed no interest, failed to ask how our stay was, and acted disinterested in his role. I settled the bill and left, determined not to let his bad attitude ruin our day. If management can identify him, I urge them to address his behavior, as it does not reflect the professionalism expected in hospitality. His dismissive attitude was detrimental to the guest experience and the hotel’s reputation.||||This was particularly unfortunate because the manager we met at the pool was incredibly kind and courteous. I considered mentioning the incident to her but chose not to avoid causing tension, especially as I didn’t want my wife to know how much the interaction upset me. Sadly, we will not return to this property. While the manager was wonderful, I cannot get past how rude this individual was and how it has lingered with us. The South of France offers plenty of phenomenal resorts that know how to treat paying customers, and we will happily take our business elsewhere. What a disappointing end to an otherwise beautiful trip!

On y vient et on y revient. Entouré de verdure, face à la grande bleue, calme, simplicité, equipe aux petits soins, un vrai délice pour un vrai repos. Merci à tous.????

Lieu paradisiaque , prestations de très haute qualité avec du personnel aux petits soins. Vue à couper le souffle face à la grande bleue.

Ein schöner Ort, netter Service! Die Bucht hat schöne Geschichte zu erzählen.

Un petit séjour en amoureux au top du top :)
Un endroit magnifique avec un accueil vraiment très agréable :) mais une mention spéciale pour Clémence qui donne de bon conseils sur les restaurants, les sorties à faire ???????? et très très pro dans son travaille ,elle et très
investi et elle aime vraiment ce qu elle fait :)et de très très bon conseils. On reviendra avec un grand plaisir.

Really nice hotel，love the interior design
wish we could visit in a better weather

Cleménce and the team were very welcoming to us. We don't speak much french but they were great at accomodating us and teaching us some useful phrases. The service was excellent and the room was modern spacious and clean. Location was good for the beach via a short walk and pool area great. We will be back

Very convenient and lovely place in the centre of Paris. Staff very friendly especially Stephanie, such a lovely person, makes you feel at home. Sophie and Louise also were very nice and welcoming.