Avis HÔTEL TERMINUS SAINT-CHARLES Marseille

Lage beim Bahnhof ist gut, wenn es ein Kriterium ist. Sonst ist das Hotel mit 3 Sternen überdotiert.

J'ai séjourné a la chambre 111 avec mon fils le personnel et adorable, hôtel très propre. Le 17 juillet.
Bonne emplacement je recommande surtout la'gentillesse du personnel.

Parfait pour une nuit en arrivant ou en partant. Grande chambre mais forte odeur de cigarette dans le couloir et d'égout dans les toilettes de la chambre. Personnel très amical.

Hôtel en face de la gare donc pratique mais un peu vétuste et pas forcément très propre. La chambre est toutefois d’une taille convenable mais la fenêtre donne sur un mur extérieur donc pas de luminosité

Bon accueil, bien placé pour un naufragé du rail à proximité immédiate de la gare de Marseille St-Charles.

Bien placé en face du métro et des escalier de la gare ||Personnel top||Simple et efficace||Distributeur de boissons et snack||Restaurants juste à côté

I feel very lucky to have got a room at this small hotel. It’s perfect for solo travellers who are interrailing. The staff were lovely, the room was excellent and the breakfast was great value

Très bien placé bon rapport qualité prix

I went there for baggage storage! Nice

Good location close to the train station, pleasant and polite staff on reception. But I found the lift very claustrophobic and used the stairs a couple of times.

친절한 직원들 덕분에 여행이 즐거웠어요

Très bon accueil, personnel présent en continu et disponible. ||Proximité de la gare et d'autres services appréciable.

The hotel is very close to the train station, and it's 10-15 minutes walking distance to the harbour and city center. The hotel is clean and the rooms are standard,

Avoid at all costs. Paid €200 for one nights stay (prices were hiked due to the Springsteen concert on that night). Checked in at roughly 4pm. Shower head didn’t sit in its holder properly and was wedged behind the pipe with a leftover bottle of shower gel there. Hotel are trying to claim this is false and that it sits in the holder properly. It doesn’t. The plug hole in the shower is also broken. Tea and coffee amenities were just flung across the table. No cups or spoon to make a drink even if you wanted one. The hairdryer is practically split in two, again, the hotel are insisting this is ok and it’s safe to use. ???? There are stains on the curtains and ripped bed sheets. We returned to the hotel after the concert and pulled back the sheets and we were horrified to find sand and dirt in there which must have been from previous guests. We immediately rang reception as that is just disgusting. The gentleman came up to the room and we showed him the evidence. We were told to pack our bags and we could be moved, however, it was now half past midnight and we had to be up at 3.30am for the airport so we said we did not want to do this, plus, the hotel was advertised as fully booked so how could they move us rooms? We asked for the bed to be changed to be told that the gentleman wasn’t trained in housekeeping. How a grown adult cannot change bed sheets is beyond me, so we had to do it ourselves. Pillows are flat as a pancake as well. Might as well|not be there. Complained about all this to the hotel and asked for a refund to be told absolutely not, they don’t think anything is wrong, and when I said if I couldn’t have a refund I would be left with no option but to make the public aware of the state of the hotel as it isn’t fair that people have to endure those conditions for what is supposedly a 3 star establishment. Was then told they don’t appreciate threats. Clarified it’s not a threat, just stating facts as the photographic evidence shows. Also no mini fridge which although isn’t advertised feels like it would be expected/needed in a place that’s so warm and supposedly 3 stars. Only positive is the man who was on reception when we checked in was lovely. Location ok for a walk to the port but it’s also very noisy with traffic outside. One final thing, if you have even a remote fear of lifts then avoid this place as the lift is like something from a time warp and you can barely fit one person in there.

Avoid at all costs. Paid €200 for one nights stay (prices were hiked due to the Springsteen concert on that night). Checked in at roughly 4pm. Shower head didn’t sit in its holder properly and was wedged behind the pipe with a leftover bottle of shower gel there. Hotel are trying to claim this is false and that it sits in the holder properly. It doesn’t. The plug hole in the shower is also broken. Tea and coffee amenities were just flung across the table. No cups or spoon to make a drink even if you wanted one. The hairdryer is practically split in two, again, the hotel are insisting this is ok and it’s safe to use. ???? There are stains on the curtains and ripped bed sheets. We returned to the hotel after the concert and pulled back the sheets and we were horrified to find sand and dirt in there which must have been from previous guests. We immediately rang reception as that is just disgusting. The gentleman came up to the room and we showed him the evidence. We were told to pack our bags and we could be moved, however, it was now half past midnight and we had to be up at 3.30am for the airport so we said we did not want to do this, plus, the hotel was advertised as fully booked so how could they move us rooms? We asked for the bed to be changed to be told that the gentleman wasn’t trained in housekeeping. How a grown adult cannot change bed sheets is beyond me, so we had to do it ourselves. Complained about all this to the hotel and asked for a refund to be told absolutely not, they don’t think anything is wrong, and when I said if I couldn’t have a refund I would be left with no option but to make the public aware of the state of the hotel as it isn’t fair that people have to endure those conditions for what is supposedly a 3 star establishment. Was then told they don’t appreciate threats. Clarified it’s not a threat, just stating facts as the photographic evidence shows. Also no mini fridge which although isn’t advertised feels like it would be expected/needed in a place that’s so warm and supposedly 3 stars. Only positive is the man who was on reception when we checked in was lovely. Location ok for a walk to the port but it’s also very noisy with traffic outside. One final thing, if you have even a remote fear of lifts then avoid this place as the lift is like something from a time warp and you can barely fit one person in there.

Points positifs : l'emplacement devant la gare , l'accueil au top et le petit déjeuner très correct|Points négatifs : la chambre sent le tabac froid , la literie est très fatiguée et la chambre aurait bien besoin d'un coup de peinture ( ne vous fiez pas aux photos ...)|Rapport qualité prix très moyen

Okay, starting with the positives, the location is VERY good (the whole reason we picked this one was its proximity to the train station) and the staff were lovely. There was a working elevator, the room was clean, and the bathroom was spacious. We did come during a big festival by accident (we were not there for the festival), so the staff was a little harried and we did have to ask a few times for towels, but I don't expect that's a common experience.||Now for the rest. Unfortunately, the wi-fi didn't work in the room at all, only in the lobby where it's least helpful. We tried the hotel breakfast to help with time management and we should have saved our money and eaten out. (They forgot our order, placed the night before, the pastry was burnt, and the portions were teeny tiny. Not worth the money.) There were burn marks on the linoleum in our room that looked really gross (on both sides of the room!) The provided "hair dryer" was a hose? Literally just a hose in the wall that blasted air? It was very strange and ineffective. The beds were extremely firm and the pillows were laughably bad. The "thin" pillow option felt like it had nothing in it while the "thick" pillow option was half-filled with what felt like foam chunks, so you weren't lying on a pillow but rather a lumpy, unsupportive sack. I'm glad we only stayed one night.

For a short stay in Marseille, this hotel is ideal. Rooms are small but adequate, clean and enough for one´s needs. Staff is friendly and attentive to guests´ needs. The area is as central as it gets, just cross the road and you are at St Charles railway station. And for such a central area, the rooms are surprisingly quiet at night. All in all, a positive experience and I would not hesitate to recommend this hotel.

Très bel hôtel depuis des années a chaque passage à Marseille on ne cherche plus c'est l'hôtel de référence ???? mes parents y ont séjourné il y a 10 jours et toujours aussi impeccable ???? je recommande sans hésiter une seconde ????

Chambre très bien pour le prix très confortable très bien insonorisé et literie de bonne qualité

La salle de bain/toilette empesté une odeur très nauséabonde, heureusement une porte entre la salle de bain et la chambre empêché l'odeur de prendre toute la pièce.

Please be sure to look at other people’s photos, not the hotels. |There is less natural light, especially when facing the courtyard site. |At the window, there is a decaying shutter showing stagnant water and rusted metal for a view. |WiFi, indeed is extremely poor. You are pretty much better off using cell rather than the local network. |Additionally, there were many cigarette stains on the floor and a lingering smell in both the hallways and room.

Peu mieux faire question propreté... ||Très bien situé. Hôtel pour un court passage..||La direction manque de réactivité...alors qu'il fait 28°... On ne peut pas mettre la clim || ||

Hôtel très bien situé juste en face de la gare. Excellent accueil de la part de la personne présente le 10/05 vers 13h.
Malgré la route située au pied de l'hôtel, chambre calme. Quelques petits "trucs" à revoir et quelques travaux à faire dans la chambre mais rien de bien méchant. Petit déjeuner bien copieux avec un large choix. A refaire

Great budget place to stay if you wanted to put your head down for the night. Friendly reception who spoke a decent amount of English, enough to have a conversation with. Bed was comfy and it's right across the road from the railway station. Free wifi.

You get what you pay for and there are reasons why this is a 3 star hotel.

Très proche de la gare de Marseille. Le personnel de l'accès est accueillant et gentil. Chambre correcte avec salle de bain au goût du jour.
Juste 2 bémols: La personne du petit-déjeuner ne dit pas bonjour et l'ascenseur est à partir du 1er étage..

Un bon séjour à l'Hôtel Terminus de Marseille grâce à la direction d'Aubane et à l'accueil chaleureux des équipes. Le professionnalisme et la convivialité de l'équipe ont rendu nos vacances très agréables. Recommandé pour un séjour mémorable à Marseille !

We were there in June. The folks at the front desk were very friendly and helpful (both spoke English well), but everything in the room was half broken (the safe was locked open, some outlets were falling out of the wall, the showerhead was leaking...) and the area was a bit questionable on a Saturday night. However, it was super close to train station, so very convenient, and the room just needs a bit more TLC.

Super accueil personnel très agréable

J’ai fait une réservation par erreur sans faire attention, il m’ont déduit 105€ de la carte, sachant que j’ai annulé la réservation au bout de 5 min après avoir réservé.