HÔTEL TRIANON RIVE GAUCHE ^{* * * *}

First three days I booked a standard room and was pretty happy about that. The next four days I had booked a superior room and expected to get a better room.
I got a room excatly like the first standard. A copy!! Now on 6'th floor instead of third. The standard room was even better than the supior.
I complained about that because I felt I got nothing for the extra money.
They could only say they were sorry.
I got notering except from a better view for almost 100 Euro pr night.
I am not coming back.

POSIZIONE MOLTO STRATEGICA, PERSONALE DELLA RECEPTION CORDIALE E GENTILE. CAMERA PULITA E CON I COMFORT NECESSARI. NON MANCA NIENTE A QUESTO ALBERGO. CI RITORNEREMO SICURAMENTE.

Please avoid this hotel at any cost. They are extremely greedy and inconsiderate. They charge extortionate money but their facilities are poor. They have a broken lift and renovation work going on causing inconvenience to customers. I requested them to cancel my booking and refund me because the revocation work for broken lift causing noise issues will be a problem for my severely autistic child. However, they refused to issue refund. I will be taking legal action against this organisation and have already reported them to Atout France requesting them to downgrade them on the basis of their poor facilities and inability to issue justified refunds.

The hotels can only enforce “non-refundable” clause in a customer contract if there is customer fault (ie they don’t turn up for check in). In this case, the fault lies with the hotel facilities. They have a broken lift and they have renovation work going on to repair it which is generating noise problems. So, the fault lies with the hotel not with the customer.

Under EU Consumer protection legislation, you (retailer) is under duty to provide services of “satisfactory quality” - with one broken lift and noise issues, the hotel has failed to provide services of satisfactory quality. If the services are not of satisfactory quality (which is the case here), customer is entitled to full refund.

The noise level may not be an issue for customers who have “normal” noise tolerance levels. However, for my disabled autistic child, this will be an issue as he is extremely noise sensitive and on that basis I requested the hotel to cancel the booking and issue me full refund. However, my request was bluntly refused.

I made a reservation through Agoda, and stayed two nights from May 3 to 5 as shown in the picture below.

The female employee who worked at 15 o'clock on May 3 is the worst, so I can never give this hotel a star. When I asked for inquiries at check-in, she pretended to check the computer and lied right away.

This employee also worked and met when I checked out at 12 o'clock on May 5, which also ended in the worst. She forgot the taxi request I made that morning.

I asked for a reservation for a "Parisian taxi," but an unmarked mysterious car like an Uber driver came.

As long as the employee is on duty, I don't plan to visit again. She's the worst hotelier female employee.

Hotel assolutamente sotto le aspettative |In Italia sarebbe 2 ⭐️|Intanto ascensore rotto |Una specie di vecchio ascensore di servizio dice potevi salire singolarmente .|Corridoio pessimo vecchi sporchi |La stanza piccola , pulita .|Il bagno senza nessuna finestra ne riciclo , vecchio le porte rotte, vecchie pitturate male …|Unico punto a favore la posizione |Non lo consiglio mi dispiace |Rinnovatelo .