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Avis HÔTEL TRIANON RIVE GAUCHE Paris
Avis des membres sur HÔTEL TRIANON RIVE GAUCHE
4/5
51 avis
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Cadre /ambiance
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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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The problem for us arose when I woke up with bed bug bites that became progressively worse each night. Initially I thought it must be something else but had it confirmed on day four. The bites were terribly itchy and I shudder at the thought that there were a half dozen or more bites on my face. I politely alerted the front desk staff that there was an issue and that I had found bug eggs in our bed. They immediately sent three people up to examine our room and moved us down the hall to a new room but required us to leave all of our belongings in the first room.
At this point I requested to speak with someone in a position of authority and was told there was no one on staff available but they would be there in the morning. I was assured that I would be given the opportunity to speak to someone.
Unfortunately, there was again no-one available to raise my concerns with the next morning. I was told to write an email and send photos and that I would receive a refund.
I have emailed multiple times and phoned as well to no avail. I have not had any response at which is honestly the most disappointing of all.
Since returning home we have incurred hundreds of dollars in expenses in dry cleaning and laundromat fees. That doesn’t even take into account the items lost to shrinkage.
Please save yourself this hassle. The hotel has a nice lobby but beyond that it is not a four star hotel as advertised. The rooms are shabby, rundown and dirty.
Toute experience avant, pendant et apres notre evenement fut tres agreable avec des equipes responsive, flexibles et attentives á toutes nos demandes.
Les chambres sont propres, le style particulier donne un aspect historique parisien et l'emplacement de l'hotel et au coeur du quartier latin.
je recommande vivement !
I got a room excatly like the first standard. A copy!! Now on 6'th floor instead of third. The standard room was even better than the supior.
I complained about that because I felt I got nothing for the extra money.
They could only say they were sorry.
I got notering except from a better view for almost 100 Euro pr night.
I am not coming back.
The hotels can only enforce “non-refundable” clause in a customer contract if there is customer fault (ie they don’t turn up for check in). In this case, the fault lies with the hotel facilities. They have a broken lift and they have renovation work going on to repair it which is generating noise problems. So, the fault lies with the hotel not with the customer.
Under EU Consumer protection legislation, you (retailer) is under duty to provide services of “satisfactory quality” - with one broken lift and noise issues, the hotel has failed to provide services of satisfactory quality. If the services are not of satisfactory quality (which is the case here), customer is entitled to full refund.
The noise level may not be an issue for customers who have “normal” noise tolerance levels. However, for my disabled autistic child, this will be an issue as he is extremely noise sensitive and on that basis I requested the hotel to cancel the booking and issue me full refund. However, my request was bluntly refused.
The female employee who worked at 15 o'clock on May 3 is the worst, so I can never give this hotel a star. When I asked for inquiries at check-in, she pretended to check the computer and lied right away.
This employee also worked and met when I checked out at 12 o'clock on May 5, which also ended in the worst. She forgot the taxi request I made that morning.
I asked for a reservation for a "Parisian taxi," but an unmarked mysterious car like an Uber driver came.
As long as the employee is on duty, I don't plan to visit again. She's the worst hotelier female employee.
Additionally, on the website it talks about a grab and go breakfast. I went to the front desk and asked about this the night before we had an early morning. FD attendant assured us we could arrive at the desk in the morning and ask for this croissant/coffee duo. Upon arrival the next morning, FD attendant rudely told us that we had to order the night before, then begrudgingly went to get the croissants and coffee as if it was a major inconvenience. Two days later, we went to the desk evening before to order this grab and go breakfast in advance for another early morning, and a different FD attendant said that it was not available, and only the buffet would be at that point (online it says avail until 12pm. We were asking for 7am). The buffet that costs almost 20£ more pp. Three different people gave three different answers. Either they want more money, are just majorly disorganized, or don’t want to do any work.
What was the nail in the coffin was only an hour after we arrived, a houseman entered my parents room immediately after knocking. My mother was changing. We, of course, notified the front desk that someone had walked in, and was told that they would speak with housekeeping. Later in the week another person knocked and entered right away. Thank goodness no one was undressed this time. No apology was offered, and obviously no change was made.
Disinterested and rude service. Unprofessional staff.
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Une équipe bienveillante à notre écoute juste parfait.
La chambre était merveilleuse avec une vue exceptionnelle sur la tour Eiffel Notre-Dame de Paris et plein d'autres.
Le petit-déjeuner était parfait avec des produits de très bonne qualité.
Les produits de salle de bain de très grande qualité.
Un grand merci à toute l'équipe de l'Hôtel Trianon.
Un immense merci pour ces éloges chaleureux ! Nous sommes ravis de savoir que votre séjour parmi nous a été à la hauteur de vos attentes. L'équipe de notre établissement est effectivement dévouée à offrir une expérience exceptionnelle.
Nous sommes également enchantés que vous ayez apprécié notre petit-déjeuner ainsi que les produits de salle de bain. Vos compliments sont une belle récompense pour notre engagement envers la satisfaction de nos clients.
Au plaisir de vous accueillir à nouveau lors de votre prochaine visite à Paris !
Bien à vous, Nour.