Y aller et contacter
Le principe de Carboni's est simple : des classiques italiens, mais réalisés avec des produits très soigneusement sourcés, et réalisés sans la moindre faute, faisant ressortir des saveurs incroyables que l'on pensait oubliées. Les pâtes sont évidemment réalisées sur place (mention spéciale à la Chitarra all’Amatriciana), les desserts sont sans faute. Comme on est à Paris, on vous propose une carte de cocktails, mais on préférera les délicieux vins italiens. C'est très bon, ça peut paraître très cher aussi : les prix ne sont pas injustifiés, mais restent dans la moyenne haute. Notez enfin que les groupes sont acceptés jusqu'à 10 personnes maximum, et sur réservation !
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
Avis des membres sur CARBONI'S
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Questions fréquentes :
We dined at Carboni’s last night and unfortunately had a deeply disappointing experience. Our pastas arrived undercooked and were simply inedible. We sent them back, opting not to order replacements as it was already late in the evening.
When we reviewed the bill, we noticed the pastas were still included. We asked to speak with the evening shift manager, hoping to resolve the issue respectfully. Instead, we were met with unexpected hostility. He insisted the dishes were “perfectly fine” and that we were obligated to pay for them, despite the fact that they had been returned. His tone was combative, dismissive, and entirely unprofessional.
Having worked in the hotel and hospitality industry for 16 years, I can confidently say this was one of the most mishandled customer interactions I’ve witnessed. When I asked for the general manager’s or owner’s contact information to follow up, he refused to provide either.
Customer service starts at the top, and if this individual’s attitude is allowed to persist unchecked, it will only undermine the restaurant’s team and the guest experience at Carboni’s. If he were part of my organization, his conduct would have warranted immediate dismissal.
For context, I rarely send food back and can count on one hand the number of negative reviews I’ve left. But this experience warranted one.