COURTYARD SHREVEPORT AIRPORT ^{* * *}

This was the worst interaction I’ve ever had in over 1000 Marriott nights with the front desk.
*But also, as you can see below in the response, management doesn't seem to think they have any problem, so nothing will likely get done to fix the attitudes around here. And that's all independent of the awful appearance of the entire hotel as evidence by the low overall google rating and the numerous other reviews. Rooms smell like smoke, furniture and carpet is run down, and some rooms didn't even have pillows. This place is an utter mess.

There was nobody there upon check-in, and once somebody finally arrived at the front desk, after missing multiple phone calls and guests, she walked to the welcome desk opposite of where the line had gathered and made people walk over to her. She gave multiple guests attitude, did not acknowledge any guest status, did not describe the property or say anything whatsoever other than handing people their keys. There are plenty of Marriott hotels in the world. I’ll make sure my company does not use this one from now on.

Disgusting property! I contracted a hair follicle infection from the smelly pillows. The room is dirty, smells and poorly maintained. The worst Marriot property I have stayed at in over thirty years. On the plus side, the staff was nice.

Nice place

Let start with the best part of my stay, the receptionist from Mississippi, I think her name was Katrina. Outstanding personality and great customer service skills! She did a great job of making me smile when my room wasn’t ready and at the same covering for the housekeeping staff. I’ll return to this location based solely on my experience with her. Other than that the hotel was clean, the price was right for a Saturday stay, and the location is okay. We didn’t experience breakfast because we left early, but did take recommendations from Katrina and experienced one of the local restaurant. BTW she makes great recommendations for “foodies” like me.

As others have mentioned on the reviews, lobby and exterior have been updated but rooms are very much outdated. Furniture is so old and stained that I’m afraid to even sit anywhere in my room. Other than the rooms, the customer service is great.