The area is okay. the construction is bad in this area.

Unbelievably disappointed.
This place looks beautiful from the outside and right inside the lobby and Bistro. When we walked in, we were like wow, this place looks like it’s been renovated and very up-to-date until we rounded the corner and got to the elevator to go upstairs to our room. The elevator was filthy the carpets the second you stepped onto the second floor, looked like they were from the 1980s, the smell was so musty. Then we walked into our room and immediately saw what looked like a hole that had been eaten in the side of the dresser by a rodent the nightstand was old. The plug-ins were so old that our phone chargers prongs needed to be bent in order for them to just stay in the wall And let’s not even talk about the bathroom. It was absolutely disgusting. I put a towel in the bottom of the shower before I got in it and My bare feet never hit the floor. I am a Marriott member very recently, but I can honestly say I have never had an experience like this one. We literally got to the hotel at 10:24 and checked out at 8:23 this morning. This was the only place that had a room in the vicinity we checked out of the comfort Inn suites down the street Saturday morning, and I wish I could’ve had that room, back way cheaper and way cleaner

Close to the airport. DISGUSTING first room with cigs all over the deck of my room. OLD OLD OLD rooms. Need to stop putting lipstick on this hotel and UPDATE IT!

The staff was super nice and was able to get me into a different room. Having said that I think this place probably needs to be gutted and brought up to Courtyard standards because this place is bad. The stains on the carpets, the seats the smell of mold just did not make for a pleasant experience. I travel every week for work and this is the first time I have stayed at a hotel where I am just wanting to rush home and take three showers. If the staff was not so nice I would’ve struggled to give this place a single star, but they redeemed this place a little.

Hotel is starting to get run down…lots of paint and tile issues. Hot tub gurgled a lot and never really jacuzzied. Rooms were clean.

This was the worst interaction I’ve ever had in over 1000 Marriott nights with the front desk.
*But also, as you can see below in the response, management doesn't seem to think they have any problem, so nothing will likely get done to fix the attitudes around here. And that's all independent of the awful appearance of the entire hotel as evidence by the low overall google rating and the numerous other reviews. Rooms smell like smoke, furniture and carpet is run down, and some rooms didn't even have pillows. This place is an utter mess.

There was nobody there upon check-in, and once somebody finally arrived at the front desk, after missing multiple phone calls and guests, she walked to the welcome desk opposite of where the line had gathered and made people walk over to her. She gave multiple guests attitude, did not acknowledge any guest status, did not describe the property or say anything whatsoever other than handing people their keys. There are plenty of Marriott hotels in the world. I’ll make sure my company does not use this one from now on.

Disgusting property! I contracted a hair follicle infection from the smelly pillows. The room is dirty, smells and poorly maintained. The worst Marriot property I have stayed at in over thirty years. On the plus side, the staff was nice.

Nice place

Let start with the best part of my stay, the receptionist from Mississippi, I think her name was Katrina. Outstanding personality and great customer service skills! She did a great job of making me smile when my room wasn’t ready and at the same covering for the housekeeping staff. I’ll return to this location based solely on my experience with her. Other than that the hotel was clean, the price was right for a Saturday stay, and the location is okay. We didn’t experience breakfast because we left early, but did take recommendations from Katrina and experienced one of the local restaurant. BTW she makes great recommendations for “foodies” like me.

As others have mentioned on the reviews, lobby and exterior have been updated but rooms are very much outdated. Furniture is so old and stained that I’m afraid to even sit anywhere in my room. Other than the rooms, the customer service is great.

Service was amazing. Everyone greeted us and had a smile each time we entered or left hotel.

I’ve been staying here every time I come to Shreveport which is monthly due to my job. The African American lady at the front desk who always has the pretty hair always makes my stay great. She is professional as well as hospitable. Provides great service and always listens to my concerns. As long as she’s here I will always come. Her friendliness keeps me coming back! The hotel itself is okay, and the cleaning staff always seems to do their job as well, but her service is the main reason I choose to return.

Better then some previous reviews I read and I'd stay again

We enjoyed our stay here. The beds were very comfortable. The location was great. The room was very clean and cool when we checked in. We had great service at the front desk. Everyone was friendly. I will stay here again on my next trip in the area.

Had to stay here due to a power outage in our neighborhood. The attendant was very nice and even allowed us to change rooms when my wife said the plugs in the original room wouldn't allow our devices to charge.

Manager personally helped my wife and I(we're both handicapped). Over the top customer service.

The lobby & front desk workers are great! Rooms are terrible. They weren’t cleaned properly & the air doesn’t work. Put in a complaint that the air was out & they did not fix it. With temperatures in the triple digits this is unacceptable. Will not be staying here again.

Ehh!