Publicité
Avis MARADIVA VILLAS RESORT & SPA Wolmar
Avis des membres sur MARADIVA VILLAS RESORT & SPA
4.3/5
50 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Irina W.
Visité en mars 2023
Прекрасный отель - третий по счету в этот приезд.
Отель в окружении буйной растительности, напоминающий джунгли. Хороший пляж, море почти без кораллов.
Виллы комфортные и просторные , все с бассейнами. Сначала не очень понравился вид . Вилла была на второй линии и созерцать стену предыдущей всю неделю было не очень комфортно. Меня услышали - следующая вилла с видом на ле Морн отвечала всем нашим запросам.
Спасибо за апгрэйд.
В отеле 4 ресторана. Мы побывали лишь в двух, в индийском и японском не были, так как не являемся их фанатами . Про рестораны напишу отдельно в другом посте.
СПА салон посетила только один раз, так как немного обгорела на солнце.
В принципе - ничего особенного, ( я постоянно сравниваю все посещения со СПА салоном в отеле Bushmann Kloof Wilderness Reserve and Wellness Retreat в Южной Африке, после процедур в котором хотелось порхать, как бабочка ), этого ощущения , к сожалению , давно не ощущала . Хотя все было на очень высоком уровне.
Завтраки в отеле неплохие, хотелось бы побольше свежих овощей . Они почему-то были только в готовом виде.
В целом очень приятная атмосфера, нет суеты, людей почти не видно , что располагает к спокойному отдыху.
По берегу расположено много других отелей, так что если кому-то захочется разнообразия - оно рядом .
Отель в окружении буйной растительности, напоминающий джунгли. Хороший пляж, море почти без кораллов.
Виллы комфортные и просторные , все с бассейнами. Сначала не очень понравился вид . Вилла была на второй линии и созерцать стену предыдущей всю неделю было не очень комфортно. Меня услышали - следующая вилла с видом на ле Морн отвечала всем нашим запросам.
Спасибо за апгрэйд.
В отеле 4 ресторана. Мы побывали лишь в двух, в индийском и японском не были, так как не являемся их фанатами . Про рестораны напишу отдельно в другом посте.
СПА салон посетила только один раз, так как немного обгорела на солнце.
В принципе - ничего особенного, ( я постоянно сравниваю все посещения со СПА салоном в отеле Bushmann Kloof Wilderness Reserve and Wellness Retreat в Южной Африке, после процедур в котором хотелось порхать, как бабочка ), этого ощущения , к сожалению , давно не ощущала . Хотя все было на очень высоком уровне.
Завтраки в отеле неплохие, хотелось бы побольше свежих овощей . Они почему-то были только в готовом виде.
В целом очень приятная атмосфера, нет суеты, людей почти не видно , что располагает к спокойному отдыху.
По берегу расположено много других отелей, так что если кому-то захочется разнообразия - оно рядом .
MARADIVA VILLAS RESORT & SPA
Responsable
04/03/2023 à 09:00
Dear Mrs Widmer-Bocan,
First of all, I want to thank you for your recent stay with us and for taking the time to share your wonderful reviews and comments about your stay at Maradiva Villas Resort and Spa on our Google site.
We are very delighted to read that you had a good time while staying with us and that our resort was described so well
Please be confident that the crew will be made aware of your favorable ratings and remarks, which will serve as a tremendous source of inspiration.
We talked during your stay and have taken good note of all your suggestions which will be of great help in our quest for excellence.
Once again, I want to express my gratitude for taking the time to share your insightful thoughts and for endorsing our resort.
The entire Maradiva Villas Resort and Spa family eagerly awaits your return.
Best regards,
Ornella Desouza
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for taking the time to share your wonderful reviews and comments about your stay at Maradiva Villas Resort and Spa on our Google site.
We are very delighted to read that you had a good time while staying with us and that our resort was described so well
Please be confident that the crew will be made aware of your favorable ratings and remarks, which will serve as a tremendous source of inspiration.
We talked during your stay and have taken good note of all your suggestions which will be of great help in our quest for excellence.
Once again, I want to express my gratitude for taking the time to share your insightful thoughts and for endorsing our resort.
The entire Maradiva Villas Resort and Spa family eagerly awaits your return.
Best regards,
Ornella Desouza
Rooms Division Manager

Ferdinand K.
Visité en février 2023
Leider musste ich meine positive Bewertung zurückziehen, da wir zum Ende unseres Aufenthaltes im Umgang mit dem Zyklon nur schlecht behandelt wurden. Aufgrund des Zylkones mussten wir eine Nacht länger bleiben, da unser Rückflug auch storniert wurde. Diese zusätzliche Nacht wurde zum absoluten Höchstpreis berechnet - auf Nachfrage wurde bestätigt, dass beim Aufkommen eines Zylkones absichtlich die Preise erhöht werden - das sagt natürlich sehr viel über das Management des Maradivas aus. Aus so einer Leidenssituation Kapital zu schlagen, ist natürlich total daneben.
Ich hätte dem Resort eine gute Bewertung gegönnt, da der Service der Mitarbeiter wirklich hervorragend war. Leider hat auch eine Lebensmittelvergiftung aufgrund von nicht richtig zubereiteten Fisch und Garnelen meinen Aufenthalt beeinflusst - zwei Tage ging es mir nicht gut.
Dennoch war das Frühstück im Hotel hervorragend. Joshan sorgte immer dafür, dass ich alles hatte, was ich brauchte, und sein Service war stets professionell und aufmerksam.
Zusätzlich möchte ich noch betonen, dass das Resort stets in einem sehr guten Zustand gehalten wurde. Die Mitarbeiter des Hotels waren sehr fleißig und sorgten dafür, dass die Anlagen immer sauber und ordentlich waren.
Ich hätte dem Resort eine gute Bewertung gegönnt, da der Service der Mitarbeiter wirklich hervorragend war. Leider hat auch eine Lebensmittelvergiftung aufgrund von nicht richtig zubereiteten Fisch und Garnelen meinen Aufenthalt beeinflusst - zwei Tage ging es mir nicht gut.
Dennoch war das Frühstück im Hotel hervorragend. Joshan sorgte immer dafür, dass ich alles hatte, was ich brauchte, und sein Service war stets professionell und aufmerksam.
Zusätzlich möchte ich noch betonen, dass das Resort stets in einem sehr guten Zustand gehalten wurde. Die Mitarbeiter des Hotels waren sehr fleißig und sorgten dafür, dass die Anlagen immer sauber und ordentlich waren.
MARADIVA VILLAS RESORT & SPA
Responsable
23/02/2023 à 11:43
Dear Mr. Kuhne,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to read that you had a wonderful stay with us and the wonderful description of our resort even though we had a cyclone.
Please rest assured that your positive ratings and comments will be shared with the whole team which will be a great source of motivation, especially Joshan.
I reiterate my thanks to you for taking the time to share your valuable comments.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to read that you had a wonderful stay with us and the wonderful description of our resort even though we had a cyclone.
Please rest assured that your positive ratings and comments will be shared with the whole team which will be a great source of motivation, especially Joshan.
I reiterate my thanks to you for taking the time to share your valuable comments.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager
Publicité

Saeed A.
Visité en février 2023
منتجع هادئ وجميل ويصلح اللي مايحب الازعاج بس الفلل فيها حشرات ونمل اتمنى يهتمون فيها جدا
MARADIVA VILLAS RESORT & SPA
Responsable
16/02/2023 à 11:23
Dear Mr. Saeed Almoamer,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us and love the hotel atmosphere.
Please rest assured that your positive ratings and review will be shared with the whole team which will be a great source of motivation.
Please rest assured that we have already taken action regarding the ants in the villa and we want to thank you for your valuable feedback.
I reiterate my thanks to you for taking the time to share your valuable comments and for the exceptional description of our resort.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us and love the hotel atmosphere.
Please rest assured that your positive ratings and review will be shared with the whole team which will be a great source of motivation.
Please rest assured that we have already taken action regarding the ants in the villa and we want to thank you for your valuable feedback.
I reiterate my thanks to you for taking the time to share your valuable comments and for the exceptional description of our resort.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager

Cédric A.
Visité en février 2023
Merci à notre serveur Yudish qu'elle plaisir de t'avoir connu
MARADIVA VILLAS RESORT & SPA
Responsable
07/02/2023 à 07:32
Cher Monsieur Aubert,
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe especialement a Yudish.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, cher Monsieur Aubert, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable D'hébergement
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe especialement a Yudish.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, cher Monsieur Aubert, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable D'hébergement

Joe C.
Visité en janvier 2023
De vieilles retrouvailles avec des bulles …
Un délice ????????
À très bientôt amici !
Un délice ????????
À très bientôt amici !
MARADIVA VILLAS RESORT & SPA
Responsable
29/01/2023 à 15:04
Cher Monsieur Chane,
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel à nouveau pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons transmis à chacun des membres de notre équipe.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Cher Monsieur Chane, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable d’hébergement
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel à nouveau pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons transmis à chacun des membres de notre équipe.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Cher Monsieur Chane, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable d’hébergement

Miguel
Visité en janvier 2023
Me and my partner spent a week at Maradiva Resort with the idea of catching up on a much needed rest along with free vitamin D.
Location: amazing. Beautiful beach and luxurious gardens. If you get a chance to rent a car, it’s easy to find and park. You’ll also be able to discover the island, the tarmac over there is smoother than a greasy gravy just be aware of speed cameras and overzealous police. We didn’t have any issues whatsoever in that aspect.
Room and activities: I’ll give you that, you can tell that time has passed by, decor wise, but everything is spotless clean and thoughtfully detailed. Pool is perfect and the occasional mosquito was swiftly disposed by the fauna living nearby. No issues on that side whatsoever. Don’t miss out on the massive bats flying around in the evenings, they are magnificent.
The spa is excellent, staff always keen on helping and treatments wise, they are worth the money. Gym is great,don’t forget to head afterwards to the saunas to recover. It’s free and it’s always really quiet. There’s also a cold pool for all of you, Wim Hof fans.
Restaurants: we went half board and did not regret it. Don’t get me wrong after you week there might a deja-vu feeling with the menu. There are 3 restaurants (continental-Indian-Teppanyaki style). In general quality wise it’s very good, quantity might not, depending on your previous meal and appetite. But fear not, there’s a wide range of option that you can order at any time. Views and atmosphere of all 3 are awesome, along with service.
Staff: very , very good. Polite, helpful and friendly. Some of it is quite young and haven’t had a chance to brush up skills but they are committed. If you have a chance engage with the locals as well, on the beach, they will very happily tell you more about the island and give you some great tips.
To sum up, it’s a little gem as is the island. And yes it might need a bit of spring cleaning and undusting. So it’s all really down to expectations vs budget, but to us it was worth it. Got my well deserved sunburn, spent hours floating like a baby seal and met a new culture.
Best of luck to Tristan and his team and thank you
Location: amazing. Beautiful beach and luxurious gardens. If you get a chance to rent a car, it’s easy to find and park. You’ll also be able to discover the island, the tarmac over there is smoother than a greasy gravy just be aware of speed cameras and overzealous police. We didn’t have any issues whatsoever in that aspect.
Room and activities: I’ll give you that, you can tell that time has passed by, decor wise, but everything is spotless clean and thoughtfully detailed. Pool is perfect and the occasional mosquito was swiftly disposed by the fauna living nearby. No issues on that side whatsoever. Don’t miss out on the massive bats flying around in the evenings, they are magnificent.
The spa is excellent, staff always keen on helping and treatments wise, they are worth the money. Gym is great,don’t forget to head afterwards to the saunas to recover. It’s free and it’s always really quiet. There’s also a cold pool for all of you, Wim Hof fans.
Restaurants: we went half board and did not regret it. Don’t get me wrong after you week there might a deja-vu feeling with the menu. There are 3 restaurants (continental-Indian-Teppanyaki style). In general quality wise it’s very good, quantity might not, depending on your previous meal and appetite. But fear not, there’s a wide range of option that you can order at any time. Views and atmosphere of all 3 are awesome, along with service.
Staff: very , very good. Polite, helpful and friendly. Some of it is quite young and haven’t had a chance to brush up skills but they are committed. If you have a chance engage with the locals as well, on the beach, they will very happily tell you more about the island and give you some great tips.
To sum up, it’s a little gem as is the island. And yes it might need a bit of spring cleaning and undusting. So it’s all really down to expectations vs budget, but to us it was worth it. Got my well deserved sunburn, spent hours floating like a baby seal and met a new culture.
Best of luck to Tristan and his team and thank you
MARADIVA VILLAS RESORT & SPA
Responsable
01/02/2023 à 10:12
Dear Mr. Miguel,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us and have had the opportunity to venture around the island.
Please rest assured that your positive ratings and review will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable comments and for the exceptional description of our resort and our island.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us and have had the opportunity to venture around the island.
Please rest assured that your positive ratings and review will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable comments and for the exceptional description of our resort and our island.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager

jean m.
Visité en janvier 2023
Je souhaite tout d’abord remercier la totalité du personnel que nous avons rencontré durant notre séjour de 10 nuits de l’accueil en passant par les restaurants et services de l’hôtel, une mention spéciale à shenaz pour la qualité de l’entretien de notre villa. Un personnel gentil, très poli et surtout à l’écoute totale de nos envies. ( organisation d’un repas d’anniversaire en soirée à la villa ????????????????) cet établissement mérite totalement ses étoiles 5 ⭐️ Maradiva un coin de paradis dans une ambiance cosy, du calme,vous en prendrez plein les yeux de la plage ou au bord de la Piscine. Les restaurants indiens ou japonais nous ont fait vivre des plaisirs culinaires de qualité mention spéciale au chef Kelly ⭐️⭐️⭐️⭐️⭐️????.Un grand merci au manager général Mister Tristan pour nous avoir permis de vivre ce moment inoubliable ????????⭐️⭐️⭐️⭐️⭐️.
MARADIVA VILLAS RESORT & SPA
Responsable
01/02/2023 à 10:22
Cher Monsieur Rovello,
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos 10 jours de vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe especialement le Chef Kelly, Shenaz et notre directeur general, Monsieur Tristan.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles et que nos restaurants indiens et japonnais vous ont fait vivre des experiences culinaires de qualité.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Cher Monsieur Rovello, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable d’hébergement
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos 10 jours de vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe especialement le Chef Kelly, Shenaz et notre directeur general, Monsieur Tristan.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles et que nos restaurants indiens et japonnais vous ont fait vivre des experiences culinaires de qualité.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Cher Monsieur Rovello, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable d’hébergement

Camille B.
Visité en janvier 2023
Nous avons vécu une très expérience à l’hôtel Maradiva. C’est un endroit magique, dépaysant et paradisiaque! Les villas sont magnifiques et au calme. Le personnel est très accueillant et aux petits soins pour les clients. L’hôtel dispose de nombreux services: une salle de sport, un terrain de tennis, un spa avec une piscine chauffée etc. C’est un établissement de qualité que je recommande. Un grand merci à tous les professionnels et tout particulièrement au Général Manager Monsieur de La Porte du Theil pour sa gentillesse et sa disponibilité au cours de notre séjour.
MARADIVA VILLAS RESORT & SPA
Responsable
01/02/2023 à 10:26
Chere Madame Blanquart,
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe especialement notre directeur general, Monsieur de La Porte du Theil.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles et que vous recommandiez notre établissement.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Chere Madame Blanquart, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable d’hébergement
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe especialement notre directeur general, Monsieur de La Porte du Theil.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles et que vous recommandiez notre établissement.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Chere Madame Blanquart, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable d’hébergement

Stephanette P.
Visité en janvier 2023
Amazing hotel .
MARADIVA VILLAS RESORT & SPA
Responsable
29/01/2023 à 14:43
Dear Mrs. Perrine,
First of all, let me thank you for your recent stay with us and for taking the time to post your encouraging reviews of our property on our Google platform.
We are delighted to read that you enjoyed your Stay here.
Please know that your positive review will be shared with the entire staff, which will serve as a motivator.
I reiterate my thanks to you for taking the time to post your positive review.
The entire Maradiva Villas Resort And Spa family is eager to welcome you back in a not-too-distant future.
Best regards,
Ornella Desouza
Rooms Division Manager
First of all, let me thank you for your recent stay with us and for taking the time to post your encouraging reviews of our property on our Google platform.
We are delighted to read that you enjoyed your Stay here.
Please know that your positive review will be shared with the entire staff, which will serve as a motivator.
I reiterate my thanks to you for taking the time to post your positive review.
The entire Maradiva Villas Resort And Spa family is eager to welcome you back in a not-too-distant future.
Best regards,
Ornella Desouza
Rooms Division Manager

Lord C.
Visité en janvier 2023
A two-star aspirant, feigning five-star credentials.
My party were considering Maradiva as a venue for a major wedding in late 2023 and, to this end, booked a weekend meal and spa treatment at the hotel.
Noticing the haplessness of the receptionist during the original booking call, my PA called back two days later to confirm the reservation – at which point the shambolically flustered phone agent could not find any trace of it. No matter, we reconfirmed the reservation. On the day of the visit, we drove 70 minutes from the One & Only in Belle Mare, only to be embarrassingly detained in thirty degree heat by the security gate because "we have no record of your reservation" – quelle surprise! After fifteen minutes of watching them flounder, we picked up the security gate phone and rang the reception directly – only to be blithely told by yet another indifferent receptionist that "we have no reservation". Clearly, it is beyond the resources of a five-star hotel to invest in an internal reservation system – or a pen and paper.
Furious, we put down the phone and drove back another 70 minutes to Belle Mare.
Simply, this would NEVER happen in an authentic European, S. E. Asian or American hotel.
It would behoove the management of Maradiva to learn that being five-star is earned not merely by having a pretty turquoise beach – given to them in any case by nature and hardly their own endeavours – and some shiny teak planking, but rather by authentic and sincere interest in customer experience.
Do not book Maradiva for any important family experience.
You can find an prettier beaches in the Maldives, Seychelles, Thailand etc., – and incomparably more welcoming service.
***
P.S.
We're looking forward to Ornella coy-pasting exactly the same contemptuous hotel response that Google customers will notice has been lazily provided to every single complaining reviewer of Maradiva.
Another mark of the hotel's mere pretensions to international standards – since a genuine five-star hotel would send an INDIVIDUALISED, empathetic response to each client.
Go check the Google page of The Ritz or George V and see if the guest team have plastered copy-paste everywhere.
Ornella, to everyone:
"First of all, I want to thank you for your recent stay with us and for the time you have taken to share your rating on our Google platform regarding your recent stay at Maradiva Villas Resort and Spa.
Also, I have taken good note of all your comments, and rest assured that they have been transferred to the concerned persons already, this will definitely help us in our quest for excellence."
My party were considering Maradiva as a venue for a major wedding in late 2023 and, to this end, booked a weekend meal and spa treatment at the hotel.
Noticing the haplessness of the receptionist during the original booking call, my PA called back two days later to confirm the reservation – at which point the shambolically flustered phone agent could not find any trace of it. No matter, we reconfirmed the reservation. On the day of the visit, we drove 70 minutes from the One & Only in Belle Mare, only to be embarrassingly detained in thirty degree heat by the security gate because "we have no record of your reservation" – quelle surprise! After fifteen minutes of watching them flounder, we picked up the security gate phone and rang the reception directly – only to be blithely told by yet another indifferent receptionist that "we have no reservation". Clearly, it is beyond the resources of a five-star hotel to invest in an internal reservation system – or a pen and paper.
Furious, we put down the phone and drove back another 70 minutes to Belle Mare.
Simply, this would NEVER happen in an authentic European, S. E. Asian or American hotel.
It would behoove the management of Maradiva to learn that being five-star is earned not merely by having a pretty turquoise beach – given to them in any case by nature and hardly their own endeavours – and some shiny teak planking, but rather by authentic and sincere interest in customer experience.
Do not book Maradiva for any important family experience.
You can find an prettier beaches in the Maldives, Seychelles, Thailand etc., – and incomparably more welcoming service.
***
P.S.
We're looking forward to Ornella coy-pasting exactly the same contemptuous hotel response that Google customers will notice has been lazily provided to every single complaining reviewer of Maradiva.
Another mark of the hotel's mere pretensions to international standards – since a genuine five-star hotel would send an INDIVIDUALISED, empathetic response to each client.
Go check the Google page of The Ritz or George V and see if the guest team have plastered copy-paste everywhere.
Ornella, to everyone:
"First of all, I want to thank you for your recent stay with us and for the time you have taken to share your rating on our Google platform regarding your recent stay at Maradiva Villas Resort and Spa.
Also, I have taken good note of all your comments, and rest assured that they have been transferred to the concerned persons already, this will definitely help us in our quest for excellence."
MARADIVA VILLAS RESORT & SPA
Responsable
12/01/2023 à 09:26
Dear Mr/s Lord Childbride,
Warm greetings from Maradiva Villas Resort and Spa!
I wanted to thank you for your interest in organizing a wedding at Maradiva and having a visit
and breakfast on the 7th of January 2023.
I also apologize for the misunderstanding that happened regarding your breakfast reservation.
Moreover, I understand your grievance but this is not our fault since the mail sent to your PA on the 4th of January 2023 did not reach you.
Kindly see below the mail sent to your PA on the 4th of January 2023 declining your request for breakfast on the 7th Jan due to high occupancy, according to me this mail did not reach you, or else you will not have driven for 70 min from Belle Mare to Flic en Flac on the 7th Jan.
"Dear Mrs. Grace,
Warmest Greetings from Maradiva Villas Resort & Spa!
Further to your request below, I regret but we do not have any booking for breakfast under the name of Pharos as mentioned below.
Due to high occupancy, we cannot respond positively to your request either. "
I'm also quite surprised to read that you gave us a 2-star rating, mentioning not to book Maradiva without even experiencing the resort.
Also, please note that all guests' suggestions are dealt with individually at the resort itself in order to find an immediate solution.
Should you need further information please do not hesitate to contact me.
Kind regards,
Ornella Desouza
Rooms Division Manager
Warm greetings from Maradiva Villas Resort and Spa!
I wanted to thank you for your interest in organizing a wedding at Maradiva and having a visit
and breakfast on the 7th of January 2023.
I also apologize for the misunderstanding that happened regarding your breakfast reservation.
Moreover, I understand your grievance but this is not our fault since the mail sent to your PA on the 4th of January 2023 did not reach you.
Kindly see below the mail sent to your PA on the 4th of January 2023 declining your request for breakfast on the 7th Jan due to high occupancy, according to me this mail did not reach you, or else you will not have driven for 70 min from Belle Mare to Flic en Flac on the 7th Jan.
"Dear Mrs. Grace,
Warmest Greetings from Maradiva Villas Resort & Spa!
Further to your request below, I regret but we do not have any booking for breakfast under the name of Pharos as mentioned below.
Due to high occupancy, we cannot respond positively to your request either. "
I'm also quite surprised to read that you gave us a 2-star rating, mentioning not to book Maradiva without even experiencing the resort.
Also, please note that all guests' suggestions are dealt with individually at the resort itself in order to find an immediate solution.
Should you need further information please do not hesitate to contact me.
Kind regards,
Ornella Desouza
Rooms Division Manager

jean p.
Visité en janvier 2023
Très belle hôtel
MARADIVA VILLAS RESORT & SPA
Responsable
04/03/2023 à 09:11
Cher Monsieur Etangsale,
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, cher Monsieur Etangsale, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable D'hébergement
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons pris la peine de transmettre à chacun des membres de notre équipe.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, cher Monsieur Etangsale, l’expression de nos salutations les plus distinguées...à tres bientot!
Très cordialement,
Ornella Desouza
Responsable D'hébergement

Maribel V.
Visité en janvier 2023
Un lugar de ensueño
MARADIVA VILLAS RESORT & SPA
Responsable
29/01/2023 à 14:58
Dear Mrs Villa,
First of all, I would like to thank you for your recent stay with us and for taking the time to post your encouraging review of our resort on our Google platform.
We are delighted to read that you enjoyed your Stay at our property, especially the green vegetation.
Please take note that your positive review will be shared with the entire staff, which will serve as a motivator.
I reiterate my thanks to you for taking the time to post your positive review.
The entire Maradiva Villas Resort And Spa family is eager to welcome you back soon to your dream place.
Best regards,
Ornella Desouza
Rooms Division Manager
First of all, I would like to thank you for your recent stay with us and for taking the time to post your encouraging review of our resort on our Google platform.
We are delighted to read that you enjoyed your Stay at our property, especially the green vegetation.
Please take note that your positive review will be shared with the entire staff, which will serve as a motivator.
I reiterate my thanks to you for taking the time to post your positive review.
The entire Maradiva Villas Resort And Spa family is eager to welcome you back soon to your dream place.
Best regards,
Ornella Desouza
Rooms Division Manager

linda f.
Visité en janvier 2023
die Villen sind wunderschön und das Resort fühlt sich durch die separaten Villen mit Pool nicht überlaufen an. Toller Pool und Terrasse mit außen Dusche .
. wir waren über Weihnachten 6 Tage dort und es gab ein schönes Weihnachtsfest mit Life Band und Kinder Attraktionen . Nettes Frühstück, toller Service und sehr freundliche Mitarbeiter. Kinderfreundlich.
Toller Gym und tennis Platz . Auch bei windigen Wetter sind die Villen geschützt. Schöner Strand
Preis/Leistung im Bezug aufs Essen . mit um die 600€ am Tag Halbpension sollten alle Speisen und Getränke ab Abend inklusive sein.
unverschämte Getränke Preise mit 5€ für Wasser und Softdrinks , 15€ 1 Glas Wein . lange Wartezeiten bei essen und Getränke Bestellungen.
Abendessen mittelmäßige Qualität und fast alle guten Gerichte sind mit extra kosten belastet , man fühlt sich beraubt und es geht nur ums Geld machen ☹️
die im preis enthaltenen Wasser Aktivitäten sind mit unterbesetzten Service nicht empfehlenswert. mein Mann hat sich am Bein verletzt da ihm die Treppe beim Boot verweigert wurde . Meine Tochter wollte nach 1h im kids Club nicht mehr dort hin da es ihr zu langweilig war .
leider wurden die versprochenen Flitterwochen Annehmlichkeiten wie ein Rosenblätter Bad und später check out nicht eingehalten .
schlechte Kommunikation bei Buchung , keine Antworten und kein Service.
Kaputter duschkopf und stinkendes wc.
Wir hatten aber im Großen und Ganzen 6 tolle Tage dort und haben uns sehr wohl gefühlt
. wir waren über Weihnachten 6 Tage dort und es gab ein schönes Weihnachtsfest mit Life Band und Kinder Attraktionen . Nettes Frühstück, toller Service und sehr freundliche Mitarbeiter. Kinderfreundlich.
Toller Gym und tennis Platz . Auch bei windigen Wetter sind die Villen geschützt. Schöner Strand
Preis/Leistung im Bezug aufs Essen . mit um die 600€ am Tag Halbpension sollten alle Speisen und Getränke ab Abend inklusive sein.
unverschämte Getränke Preise mit 5€ für Wasser und Softdrinks , 15€ 1 Glas Wein . lange Wartezeiten bei essen und Getränke Bestellungen.
Abendessen mittelmäßige Qualität und fast alle guten Gerichte sind mit extra kosten belastet , man fühlt sich beraubt und es geht nur ums Geld machen ☹️
die im preis enthaltenen Wasser Aktivitäten sind mit unterbesetzten Service nicht empfehlenswert. mein Mann hat sich am Bein verletzt da ihm die Treppe beim Boot verweigert wurde . Meine Tochter wollte nach 1h im kids Club nicht mehr dort hin da es ihr zu langweilig war .
leider wurden die versprochenen Flitterwochen Annehmlichkeiten wie ein Rosenblätter Bad und später check out nicht eingehalten .
schlechte Kommunikation bei Buchung , keine Antworten und kein Service.
Kaputter duschkopf und stinkendes wc.
Wir hatten aber im Großen und Ganzen 6 tolle Tage dort und haben uns sehr wohl gefühlt
MARADIVA VILLAS RESORT & SPA
Responsable
01/02/2023 à 10:42
Dear Mrs. Linda,
The Maradiva family joins me in thanking you for choosing our hotel for your stay and for taking the time to provide us with your feedback, which we have shared with each member of our team.
We are all extremely pleased to read that you like the privacy part of the resort and also we have taken good note of the areas where we have room for improvement.
Rest assured that the departments concerned have been informed and further actions have been taken already.
Looking forward to welcome you back to the Maradiva Villas Resort and Spa soon.
Sincerely,
Ornella Desouza
Rooms Division Manager
The Maradiva family joins me in thanking you for choosing our hotel for your stay and for taking the time to provide us with your feedback, which we have shared with each member of our team.
We are all extremely pleased to read that you like the privacy part of the resort and also we have taken good note of the areas where we have room for improvement.
Rest assured that the departments concerned have been informed and further actions have been taken already.
Looking forward to welcome you back to the Maradiva Villas Resort and Spa soon.
Sincerely,
Ornella Desouza
Rooms Division Manager

Анна .
Visité en décembre 2022
Нравится очень
MARADIVA VILLAS RESORT & SPA
Responsable
02/01/2023 à 09:43
Dear Mrs Анна Бычкова,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager

Olivier
Visité en décembre 2022
Surtout n'hésitez pas si vous allez à l'île Maurice un c'est l'endroit le Maradiva tout est fait pour le repos et une assistance de tout les instants...
Personnels au petit soins une équipe formidable aussi bien restauration,le bar fantastique avec David et son staff toujours avec le sourire vous fera faire de belle découverte selon vos envies,la plage au top service 5 étoiles avec un personnel toujours a vôtre écoute enfin n'hésitez pas......
Personnels au petit soins une équipe formidable aussi bien restauration,le bar fantastique avec David et son staff toujours avec le sourire vous fera faire de belle découverte selon vos envies,la plage au top service 5 étoiles avec un personnel toujours a vôtre écoute enfin n'hésitez pas......
MARADIVA VILLAS RESORT & SPA
Responsable
02/01/2023 à 10:34
Cher Monsieur Olivier,
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons transmis à chacun des membres de notre équipe.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles car nous attachons une grande importance aux commentaires et suggestions de tous nos clients.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Cher monsieur Olivier, l’expression de nos salutations les plus distinguées.
Très cordialement,
Ornella Desouza
Responsable d’hébergement
La famille Maradiva se joint à moi pour vous remercier d’avoir choisi notre hôtel pour vos vacances et d’avoir consacrer votre temps précieux pour nous faire part de vos commentaires que nous avons transmis à chacun des membres de notre équipe.
Nous sommes tous extrêmement ravis de lire que vous avez passés des vacances exceptionnelles car nous attachons une grande importance aux commentaires et suggestions de tous nos clients.
Dans l’attente de vous accueillir de nouveau au Maradiva Villas Resort and Spa, nous vous prions d’agréer, Cher monsieur Olivier, l’expression de nos salutations les plus distinguées.
Très cordialement,
Ornella Desouza
Responsable d’hébergement

박수경
Visité en décembre 2022
신혼여행으로 다녀왔어요.
저희 방에 산타가 다녀갔네요 ㅎㅎ 크리스마스 시즌이라 곳곳에 장식이 이뻤어요.
비치 바는 정말 맛집이에요. 바다보면서 먹는게 환상입니다. 치즈버거와 감자튀김은 꼭 드세요. 저흰 두번 먹었어요 ㅋ.
다만 아쉬웠던건, 마지막날 밤 욕조쪽에서 큰 바퀴벌레가 날라와서 기겁했답니다..
마라디바에서 보는 선셋은 기가 막히네요~
저희 방에 산타가 다녀갔네요 ㅎㅎ 크리스마스 시즌이라 곳곳에 장식이 이뻤어요.
비치 바는 정말 맛집이에요. 바다보면서 먹는게 환상입니다. 치즈버거와 감자튀김은 꼭 드세요. 저흰 두번 먹었어요 ㅋ.
다만 아쉬웠던건, 마지막날 밤 욕조쪽에서 큰 바퀴벌레가 날라와서 기겁했답니다..
마라디바에서 보는 선셋은 기가 막히네요~
MARADIVA VILLAS RESORT & SPA
Responsable
02/01/2023 à 09:45
Dear Mr/s 박수경,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager

Sohaib A.
Visité en décembre 2022
Although they aced resort location and villas layout, the food was terrible, hygiene was a big concern, small wood insects were always there, we were expected to tailor to the resort rather than resort providing the customized service.
It was a big mistake to reserve for a week. We really had a bad time!
It was a big mistake to reserve for a week. We really had a bad time!
MARADIVA VILLAS RESORT & SPA
Responsable
02/01/2023 à 09:58
Dear Mr Alsafh,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your rating on our Google platform regarding your recent stay at Maradiva Villas Resort and Spa.
Also, I have taken good note of all your comments, and rest assured that they have been transferred to the concerned persons already, this will definitely help us in our quest for excellence.
Moreover, kindly note that pertaining to the bottles of water, please note that more bottles of water can be put upon request.
I reiterate my thanks to you for taking the time to share your valuable ratings and comments.
Best regards,
Ornella DESOUZA
ROOMS DIVISION MANAGER
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your rating on our Google platform regarding your recent stay at Maradiva Villas Resort and Spa.
Also, I have taken good note of all your comments, and rest assured that they have been transferred to the concerned persons already, this will definitely help us in our quest for excellence.
Moreover, kindly note that pertaining to the bottles of water, please note that more bottles of water can be put upon request.
I reiterate my thanks to you for taking the time to share your valuable ratings and comments.
Best regards,
Ornella DESOUZA
ROOMS DIVISION MANAGER

stephanie s.
Visité en décembre 2022
Amazing, the most restful place on earth. The staff are also amazing, nothing is too much trouble . Thankyou all. X
MARADIVA VILLAS RESORT & SPA
Responsable
20/12/2022 à 08:39
Dear Mrs Smy,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable ratings and comments.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings and comments on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings will be shared with the whole team which will be a great source of motivation.
I reiterate my thanks to you for taking the time to share your valuable ratings and comments.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager

علي .
Visité en décembre 2022
المنتجع بشكل عام رائع .. للباحثين عن اجواء هادئة جدا .. قد يعيب المطعم وجود بعض الحشرات ولكن المطعم وسط الطبيعه فمن الطبيعي وجودها .. المباني جميله وقد تكون مستخدمه كثير ولم يتم تطويرها كثيرا .. بشكل عام هي تجربه جميله جدا لمن لم يسبق له زيارة منتجع شوجر .. اشكر موظفة الاستقبال Yeshta لقد كانت متعاونه جدا في استقبالنا وتوديعنا لقد سررت بتعاملها كثيرا
MARADIVA VILLAS RESORT & SPA
Responsable
12/12/2022 à 15:32
Dear Mr/s علي طراد,
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings and comments will be shared with the whole team which will be a great source of motivation especially Yeshta who has been mentioned
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We are all happy to learn that you had a wonderful stay with us.
Please rest assured that your positive ratings and comments will be shared with the whole team which will be a great source of motivation especially Yeshta who has been mentioned
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores in a not-too-distant future.
Best regards,
Ornella DESOUZA
Rooms Division Manager
First of all, I want to thank you for your recent stay with us and for the time you have taken to share your fantastic ratings on our Google platform regarding your stay at Maradiva Villas Resort and Spa.
We would appreciate having more details regarding your free star rating as your comments and suggestions will help us in our quest for excellence.
Please rest assured that your ratings will be shared with the whole team.
I reiterate my thanks to you for taking the time to share your valuable ratings.
The whole Maradiva Villas Resort And Spa family look forward to welcome you back to our shores soon.
Best regards,
Ornella Desouza
Rooms Division Manager