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Avis des membres sur HOTEL SHANGRI-LA
4.2/5
25 avis
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Cadre /ambiance
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HOTEL SHANGRI-LA
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Les meilleurs à Los Angeles et autour
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Front desk staff were very helpful and always attentive and recommending great must go-to spots! Housekeeping services needed to be requested in advanced and had a small fee, but I enjoyed not being bothered by daily cleaning service. If I needed any assistance the Sonder app is very handy and just by one tap I was connected to staff.
Overall, the hotel was a great vacation. Highly recommend and would definitely check out other locations in other cities.
The front entrance has a few steps, so you will have to carry your luggage up.
As of writing, only one of two elevators was operational, and the working elevator is tiny and slow, and can only hold 500 lbs.
We stayed during the weekday and the rooftop occasionally hosts parties which include somewhat loud music, which can be heard from inside the room (we were on the 4th floor out of 7 floors).
The apartment room had a full-size kitchen (full-size fridge, stove, oven, dishwasher), living room with sofa bed, and separate room with king-size bed. Bathroom had shower and bathtub, both with shower wands. Sofa bed pops out and is quite uncomfortable, but that might be any sofa bed.
The app and Sonder chat may tell you there are no on-site EV chargers, but valet does indeed have both Tesla NACS and J1772 Level 2 EV chargers. J1772 charges at around 7.2-7.8 KWh. Valet helped charge my car at night, which is a plus. However, valet service is $49/night + tax.
Speaking of parking, it's either valet service, street parking, or parking lot about 1 block away for $25/night.
Overall, I would come back again if they fix the elevators and next time would opt for 2 queen beds instead of 1 king and sofa bed.
Checked in all excited for some relaxation, but guess what? Our room was next to a thumping nightclub!
Complained to the staff, hoping for a fix, but they basically shrugged and said "hey, Santa Monica is a party zone!" Seriously, who puts guests in rooms they can't sleep in until 2am?
They offered a downgrade when we pushed for a solution so we ended up checking out the next day, completely defeated.
This gets even worse - Julien Palmer-Martinsons, the building supervisor, promised a full refund and even emailed us confirmation! But here we are, still chasing our money.
This place is a total avoid! Save yourself the stress and find a different hotel. Your sanity will thank you.
My only criticism about the hotel was the shower- getting into the shower required a stool - ok I am exaggerating but it definitely took more effort than what you would think and what you would want, especially when getting out of the shower with wet feet. Ok - I can get over that part, but the real issue with the shower was the lack of hot water when you turn the taps on. It takes a good 15++ min for the shower to hit a reasonable temperature to have a shower. I wish I was being dramatic about it but when you have something to go to, or have just landed and want to jump in for a quick shower…this is not possible. Also, in a state where water conservation is so important and where being green is prized…why not figure this out? You have invested so much with such a nice hotel…I hope you figure this one out too.
Highly recommend this hotel.
Our “check in card”- a hand written number on a mini sticky note… I mean come in you could at least have given us a full sized sticky! Jk- super ghetto.
Valet- no communication between front desk and valet. Great guy working the valet, but just awful management and no systems or processes here. This felt like a high school operation.
Room- after getting back from a movie (at around 11) , my wife and I got back to the room and the bar was so loud (like we were at a rave in Miami) that it was coming through the walls in our room. They know this is an issue and they left construction ear plugs in the rooms. You can’t make that up.
Rate- if it were $50 bucks a night and was “motel sander” this would be a good deal. But it’s not. About 600% overpriced.