O pessoal é muito simpático, a limpeza deixa a desejar, roupas de cama e atoalhados desgastados, fizemos reclamação na recepção, responderam que iriam reportar a direcção.

Adorei o hotel, a menina Graça da recepção é uma querida, super educada e solicita ! Sem dúvidas voltarei.

J’attribue 2 étoiles à l’image de cet établissement.
Rien à redire sur le personnel, amabilité, disponibilité, l’effort pour la langue est un gros plus pour certains des membres.
La propreté en revanche se limite à une image de façade… à l’entrée dans l’hôtel, aucun problème, là où ça devient compliqué c’est quand on ouvre la porte de la chambre: traces d’humidité sur les murs, coins de fenêtres (cf photos), le ménage de la douche est plus que Light (cf photo).
Le bruit est lui aussi problématique: climatisation horrible (l’impression d’un robinet d’eau qui coule en continu et plus particulièrement la nuit, fenêtres châssis alu simple vitrage qui isole du bruit comme si il n’y avait rien ( les secours passent 5 étages plus bas et pour autant, on a l’impression qui traversent au pied du lit).
Pour finir, un point négatif sur le confort de la literie, pas spécialement le lit en lui même qui s’avère confortable mais plus pour les oreillers (la fermeté des ses derniers en fait plus une arme de défense qu’un élément de confort) quand on demande à la réception quelque chose de confortable, la réponse est qu’ils n’ont rien de mieux. En désespoir de cause, nous demandons une couette (pliée, ça peut remplacer un oreiller) mais là encore pas possible donc on nous amène une housse de couette pliée dans laquelle nous pouvons glisser nos vêtements sales pour faire une petite épaisseur !!!
Je suis conscient que nous ne sommes que sur un 2 étoiles mais je trouve cela relativement limite en terme de considération client.

Bom

Bom

Muy buen sitio. Gente muy agradable y servicial siempre pendientes de ayudarte

مكان هادىء و جميل و نظيف جداً و معاملة القائمين على هذا الفندق رائعة و لطيفة تمنياتي لهم كل التوفيق

Começamos com uma má gestão/comunicação entre o hotel e o site que reservei a estadia, tive que aguardar cerca de uma hora no balcão até tudo estar resolvido, quando as coisas podiam ter sido realizadas de outra forma mais cómoda para o cliente.
Limpeza do quarto deixa a desejar, não houve limpeza por iniciativa do staff do quarto nem refill de produtos dado que nem vieram lá, janelas fracas o que não insonoriza o barulho do exterior. No geral não recomendo nem irei repetir.

Lovely hotel central location....and easy to metro ..
Staff really friendly can't do enough for you

Personnel très accueillant, chambre ok, juste un peu de bruit dû au passage des voitures et porte vitrée du balcon cassée

The room smelled like sewage when I arrived, luckily by leaving the fan at full power while going out to dinner took out the smell.
Since I arrived late at night back in the room and departed early, I didn't have the chance to properly inspect it until my last day. That is when I found out that the whole border of the window had mould!
Subsequently, I checked better the shower, and sure I also found mould there. Additionally, in the bathroom, there was no place to leave the soap that you use to wash your hands, which was super impractical.
Finally, I, personally, found that the breakfast was overpriced for what they offered, sadly I had no other option than to book it since I had to leave early and no bakery was open at that time.

Es un hotel muy básico, es un bloque de pisos reformado. Le falta cambiar las ventanas ya que no cierran bien y se escucha todo lo que hay en la calle, ademas de que entra frio por las mismas (hemos estado en el puente de diciembre) y termina haciendo frío en la habitación, sobre todo en el baño por la mañana si dejas la puerta cerrada.

El personal del hotel es muy amable y está limpio.

El hotel no esta en el centro pero tienes la linea 760, que te deja en la puerta.

Por el precio que tiene lo que le pediría si o si cambiar las ventanas ya que cuesta mucho conciliar el sueño escuchando hasta la risa de una persona en la calle desde la quinta planta.

BED BUGS!!

During our stay, our experience was marred by a severe issue that we never expected to encounter. On the first night of our stay, I was horrified to discover a bed bug crawling on my face, which resulted in an extremely distressing experience. Subsequent inspection of the room revealed that the bed bugs were not confined to just one location but were present all over our bed and the headboard.

After notifying the reception about this alarming situation, we were eventually offered a new room. However, before the room transfer could take place, my partner and I were required to take a shower and meticulously check all our clothes and belongings for bed bugs. This process took us approximately 1.5 hours, and it wasn't until around 4:30 AM that we could finally enter the new room. Throughout this ordeal, we could not find restful sleep.

The following morning, around 10 AM, we had the opportunity to speak with the manager. Unfortunately, his response was far from satisfactory. He offered us only free breakfast as compensation and was uncooperative with any other suggestions we put forward. He mentioned that he would contact his management and assured us that we would receive further communication on the matter.

During the subsequent two nights of our stay, my partner and I continued to experience significant anxiety due to the ongoing fear of bed bugs, which greatly hindered our ability to sleep and enjoy our time in your hotel.

Upon returning home, we had to take extensive precautions to ensure that we did not carry any bed bugs with us. This included washing our clothes at a higher temperature (60°) than recommended, steaming items that could not be washed (such as our luggage and bags), and setting up pheromone traps to monitor and capture any potential bed bugs.

Within the same week upon returning home, we contacted the hotel chain, but did not get any response from them, let alone from the managers, as promised. It demonstrates the lack of commitment to provide a safe and comfortable experience for its guests by taking prompt and appropriate action to rectify this matter.

Excelente atención muy buena ubicación

Habitación muy limpia, la cama un poco incómoda, la TV no tiene canales por satélite o smart TV, el cuarto de baño esta muy bien, la plaza Rossio esta a 15- 20 min andando, lo mejor para moverse por Lisboa es el metro.
En general la habitación esta muy bien, solo para dormir y visitar Lisboa es perfecta y bien equipada.

I stayed here for 6 nights, when it was raining heavily I saw water coming from windows into the room. There are old stains on the walls from previous rains :) but still it met my expectations, so thanks!

Decently located, but it's still about a 20-30 minute walk away from tourist locations. It's also a 10-15 minute walk away from the nearest subway station, which proved frustrating when it was raining. The biggest problem, however, was with the climate control in the room. It seemed to be connected to a central system, and they had locked out the air conditioning option. It was still decently warm when we were there, and we would've greatly benefitted from the AC. It also seemed to have a mind of its own, I had set it to 19°C on the first night when I hadn't yet realised the ac wasn't working, and I woke upin a sweat to it suddenly set up to 27°C. Unfortunately this provided for two uncomfortable night sleeps.