Publicité
Avis DESIGN HÔTEL NERUDA Prague
Avis des membres sur DESIGN HÔTEL NERUDA
4.4/5
54 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
DESIGN HÔTEL NERUDA
Ouvert
- de 01h00 à 23h00
Horaires d'ouverture
Lundi
01:00 - 23:00
Mardi
01:00 - 23:00
Mercredi
01:00 - 23:00
Jeudi
01:00 - 23:00
Vendredi
01:00 - 23:00
Samedi
01:00 - 23:00
Dimanche
01:00 - 23:00

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ANCIEN HÔTEL DE VILLE D...
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4.9/5
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MUSÉE DES SENS
Musée - €
5.0/5
Prague - République Tchèque
Publicité
Als Tipp um den Anstieg zu umgehen: Die Straßenbahn 22 fährt bis zur Haltestelle „Prager Burg“. Von dort aus kann man durch die Burg zum Hotel gehen.
Ich würde es jedem empfehlen in diesem Hotel Urlaub zu machen.
Chambre reçue très bien mais problème de bruit car porte et passage fréquent a proximité.
Merci à votre personnel qui nous fait oublier cela !!!
Thank you for your kind recommendation! We’re thrilled to hear that you enjoyed our amazing location, the cleanliness and coziness of your room, and the excellent service.
We would be delighted to welcome you back anytime and look forward to your next stay.
Best regards,
Design Hotel Neruda Team
Thank you for sharing your thoughts. We’re glad to hear that you enjoyed our great location near the castle and the breakfast.
As each room is unique, we understand that the lack of a window in your room might have been uncomfortable. For more natural light, we recommend our Deluxe or Superior rooms with a view of Nerudova Street.
We hope to welcome you again in the future.
Best regards,
Design Hotel Neruda Team
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your stay, the cleanliness and design of the room, and the variety of breakfast options. It was our pleasure to surprise you with a birthday treat, and we’re happy that you appreciated it.
We’re also glad to hear that our team made you feel welcomed and well cared for. Thank you for recommending us, and we hope to have the pleasure of welcoming you again in the future.
Best regards,
Design Hotel Neruda Team
Thank you for your kind review. We’re thrilled to hear that you enjoyed your stay, the massage and spa, and found the room clean and comfortable.
We’re glad you liked our location and hope to welcome you again soon.
Best regards,
Design Hotel Neruda Team
on ne voit pas la lumière du jour et capsule de café disponible déjà utilisée et remise sur le présentoir sûrement par un client mais ça reste que la chambre n’a pas été vérifiée. la salle de bain était top
Thank you for sharing your thoughts. We are happy to hear that you appreciated our location, the welcoming service, and the breakfast.
We regret that the room did not fully meet your expectations, especially regarding the noise and the lack of natural light. To avoid such situations in the future, we have recently introduced a housekeeping supervisor to ensure all rooms are properly checked.
We’re glad you found the bathroom to your liking and hope to welcome you again soon.
Best regards,
Design Hotel Neruda Team
Thank you for your kind words. We’re delighted to hear that you enjoyed the comfort, cleanliness, and friendly service at our hotel. It’s great that you liked the breakfast and the peaceful neighborhood.
We look forward to welcoming you again soon.
Best regards,
Design Hotel Neruda Team
cependant taxe de séjour conséquents (50kc par personne et par nuit donc plus de 8 euros de taxes pour deux personnes deux nuit) ce qui est inacceptable surtout pour une chambre sans fenêtre.
la chambre cosy. salle de bain plaisante mais pas de lumière car pas de fenêtre juste des halos pour laisser passer la lumière naturelle (peu présente en hiver). il nous a été impossible de voir le temps qu’il faisait dehors.
et climatisation /chauffage bruyant donc j’ai mal dormi.
nous avons hélas pu constater qu’une capsule de café mise à disposition avait déjà été utilisée et remise dans le présentoir avant notre arrivée …
il y a la chaîne france 24 pour les informations.
l’hôtel est bien située. il est dans une pente sécurisée par des petits graviers. il s’agissait d’un ancien couvent.
nous n’avons pas eu d’information quant au spa de l’hôtel.
Thank you for taking the time to share your thoughts. We’re happy to hear that you enjoyed the breakfast and the location of the hotel.
Regarding the city tax, this is a charge mandated by the city of Prague, and all guests are required to pay it. It is mentioned in the reservation, indicating that it is an additional charge payable upon arrival.
We also regret that you were not informed about the spa during your stay.
We hope to have the opportunity to welcome you again.
Best regards,
Design Hotel Neruda Team
Comfortable bed, nice design even though we did not have such a nice piece of art in our room as shown on most of the pictures.
The staff was friendly but not very forthcoming. The breakfast was alright, nothing too fancy. No vegan options or dairy free.
The location was great, quiet, a bit off the tourist ways but still very central and in walking distance to main sites and great restaurants.
Over all the hotel did not meet my expectations for a 4 star hotel at that price.
Thank you for your feedback. We’re glad you enjoyed our location and the design of the hotel. We regret that the Standard room we assigned you felt too small. For a more spacious experience, we recommend our Deluxe or Superior rooms with views of Nerudova Street.
We also appreciate your comments on the breakfast and have made improvements, offering a wider variety to suit all preferences.
We hope to welcome you again and provide a more comfortable experience.
Best regards,
Design Hotel Neruda Team
Algo a tener en cuenta es su ubicación. Está en el centro de la ciudad, pero al final de una cuesta con una pendiente bastante pronunciada por lo que, cada día al volver de las excursiones, se nos hacia muy difícil subir. Considero que es algo a tener en cuenta por quienes tengan movilidad reducida o lleven carrito de bebé.
Por otro lado, lo que me disgustó totalmente, fueron dos hechos que sucedieron el último día.
Al parecer, el servicio de habitaciones vio en la papelera un envase de barrita de proteínas y supuso que sería de una de las del minibar no realizando más comprobaciones, por lo que el último día, nos comunicaron que habíamos consumido una y debíamos abonarla cuando, realmente, habíamos comprado varias de esas en un comercio próximo y, ni siquiera, eran de la misma marca. Afortunadamente, tras hablar con la recepcionista y pedirle que fueran a chequearlo (cosa que indicó no era necesario) procedió a retirar el importe.
El segundo hecho fue que no tenían actualizado que el importe de la estancia había sido abonado antes de nuestra llegada por lo que el día que nos marchábamos nos reclamaron ese importe. Tal vez, no actualizaron los datos dado que la fecha de la operación coincidió en sábado pero, en cualquier caso, nosotros realizamos la reserva indicando un número de tarjeta y abonamos el importe íntegro la misma mañana que emprendimos el viaje, el sábado de diciembre. El martes 19 al hacer el check out, la recepcionista nos comunicó que no les constaba el pago y, de hecho, habían confeccionado la factura con el importe total. Tras varias comprobaciones y mostrarle en mi teléfono que el pago se había realizado, lo localizaron.
Lógicamente, ambas circunstancias se deben a un error pero, precisamente, son estos errores los que, considero, marcan la diferencia.
Como conclusión, y dejando de lado estos dos últimos hechos, remarcar que las instalaciones y el desayuno, muy especialmente, merecen la pena; sin embargo, la pendiente que hay que ascender para llegar a este hotel hacen que no volviera a valorarlo en una nueva visita.
Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed our facilities, the cozy room, and the breakfast buffet. We also appreciate you mentioning our location in the historical part of Prague, just below the castle.
Regarding the misunderstanding about the minibar charge, we sincerely apologize for the confusion. We take full responsibility for the issue, and we understand how this led to an unpleasant experience at check-out. Additionally, the payment situation was likely due to a lack of details from Booking.com, but we still take full responsibility and apologize for any inconvenience caused.
We will work to ensure better communication and avoid such issues in the future. We hope to welcome you back for a more enjoyable experience.
Best regards,
Design Hotel Neruda Team
Thank you for your kind review! We’re glad you enjoyed our hotel and its central location. It’s wonderful to know that our location worked well for your tourist visit. We hope to welcome you back soon!
Best regards,
Design Hotel Neruda Team
Thank you for your wonderful review! We are so happy to hear that you enjoyed our cozy and peaceful atmosphere, the delicious breakfast, and the charming, historic location. It's truly rewarding to know that our attention to detail made your stay even more special, and we’re delighted we could surprise you on your birthday.
We would be thrilled to welcome you back for another memorable stay.
Best regards,
Design Hotel Neruda Team
Thank you for your kind review! We’re glad you enjoyed our modern hotel and the service. We hope to welcome you back soon!
Best regards,
Design Hotel Neruda Team
děkujeme, že jste se podělili o svou zkušenost. Rádi bychom Vás informovali, že pokoj byl přiřazen podle typu rezervace, konkrétně šlo o Mini pokoj. Pokud bychom byli o problémech informováni během Vašeho pobytu, rádi bychom Vám nabídli vhodnější alternattivu, i když bylo během Silvestra vysoká obsazenost.
Omlouváme se za vzniklé nepříjemnosti a věříme, že jste ocenili bezplatné parkování jako kompenzaci.
Jsme rádi, že jste ocenili naši skvělou polohu. Doufáme, že nám dáte příležitost zlepšit vaši zkušenost při příštím pobytu.
S pozdravem,
Design Hotel Neruda Team
Einziges Problem: Die Badewanne im Zimmer, mussten eine Weile hin und her drehen bis sie ausging. Aber war auch machbar.
Thank you for your kind review! We’re delighted you enjoyed your Christmas stay, the room with the glass bathroom, and our breakfast buffet. We appreciate your feedback regarding the bathtub, and we’ll make sure to look into it.
We hope to welcome you back soon!
Best regards,
Design Hotel Neruda Team
Thank you for your feedback! We’re glad to hear that our breakfast met your expectations. We hope to welcome you back soon!
Best regards,
Design Hotel Neruda Team
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations and for any inconvenience caused during your visit. We always strive to meet our guests' requests, and the room change was unfortunately not possible due to high occupancy at the time.
Your feedback regarding the room, cleanliness, and amenities is very important to us, and we will address these issues with our team to ensure improvements are made.
We are, however, glad to hear you enjoyed our breakfast. We hope you might consider giving us another chance in the future to provide a much better experience.
Best regards,
Design Hotel Neruda Team
Thank you for your lovely feedback! We’re delighted you enjoyed our breakfast and central location. We hope to welcome you back for another great city trip!
Best regards,
Design Hotel Neruda Team
Thank you for your kind words! We’re thrilled you enjoyed our breakfast, convenient location, and friendly team. We hope to welcome you back soon!
Best regards,
Design Hotel Neruda Team
Lage einfach super ,
Mitarbeiter alle auf "Zack" und sehr freundlich!
Der einzige Minuspunkt ist,das es "nur" 3 deutschsprachige TV Programme gab (Jammern auf hohem Niveau)
Die Kaffeemaschine war ein Traum, leider ging sie einen Tag vor unserer Abreise kaputt - Filterkaffee war gut
Wir kommen wieder
Thank you for your lovely feedback! We’re glad you enjoyed your stay and appreciate you mentioning the TV channels and coffee machine—we’ll focus on improving these. We look forward to welcoming you back!
Best regards,
Design Hotel Neruda Team
Thank you for your wonderful feedback! We’re thrilled you enjoyed our location, team, and breakfast. We hope to welcome you back soon!
Best regards,
Design Hotel Neruda Team
Il faut parler anglais car sinon il sera difficile de se faire comprendre.
Le rapport qualité/prix est pas mal. Il pourrait faire un effort sur les prestations du petit-déjeuner et surtout sur l'accueil du personnel… pas très souriant avec les touristes.