Amazing place to stay, everything was exceptional

Stay away from this Agency and never book here! In the beginning everything was great. We had a friendly and quick communication and had a good feeling about the booking. Since we booked through Airbnb, we didn't see the rather bad Google reviews. We still hoped that everything would be great. Our friends arrived a day before us and checked into the Airbnb. When we arrived the next day, they already told us that the house was rather horror-like and that they didn't feel comfortable at all. We thought they were exaggerating. But when we went to the Airbnb ourselves, we were shocked. It took less than 5 minutes and our clothes were clammy, our skin was sticky, our noses were closed and my eyes were turning red. Many woodlice crawled all over the floor, bedroom, bathroom (all signs of mould in the walls) and geckos crawled from the bed into the air conditioner to hide when you turned on the light in the room.
Thankfully, Airbnb helped us right away and solved the problem immediately and we were able to move out (in the middle of the night).
Our contact 'Angela' from Airbnb had the audacity to leave me a super bad review with lies in it which luckily was deleted by Airbnb immediately as we could prove that she lied. In addition to the super UNPROFESSIONAL behavior, I got a private message from Angela saying 'Good luck with Karma'.
Which I think says a lot about a Holiday-Apartment-Rental-Agency!
Well, I would say that karma takes care of itself and I hope that no guest will have to experience such a bad situation in the future!

Sehr schönes, sauberes Haus. Top organisiert.

Great service thank you!

Stay away! Not an honorable company from our experience (a total of 11 people were effected by their actions), especially if you have an issue with what you have booked as the local authorities can’t do anything about them keeping your money!

My family and I along with a couple and their children had booked a villa for 10 days.

We spent €23,976 between us.

Our friends had arrived the day earlier and were very concerned with what EcoIbiza had given us.

When we arrived we saw that the pictures and what was described was not what we had paid for.

We brought it up with them and they told us they couldn’t refund us.

Our friends stayed one night and the next day we had found another villa that matched the price we paid and was suitable for 2 families. But now we had to pay twice which caused a lot of stress for us.

They kept out money even though we left after the first night.

When someone keeps your money out of bad faith is criminal!

What they advertised was not what we paid for and the local authorities couldn’t do anything!

We were seeking what was fair, ecoibiza and the team were far from fair.

This is what we sent them and they had nothing to say.

As per our previous correspondence I would like to lodge a formal complaint on the basis that Mr. Alex Roseman and the other guests have been given false information regarding the property, Villa Finca Cielo, as advertised by Eco Ibiza.

We can confirm our above statement by following our own investigation and support our findings as follows:

(Highlighted in red is quoted verbatim from Eco Ibiza’s marketing material and website)

Very old, broken appliances. The oven needs to be turned on using a knife!!

We were told it had a “modern large kitchen with top appliances”

Air con not in every room - not in living, dining, one bedroom, kitchen

We were told “All the facilities in the house are of top quality and include air conditioning”

Very strong humidity smell everywhere in all cupboards and humidity stains on the walls

We were told” All the facilities in the house are of top quality”

We were told that the “gardener” lives on the property right under the pool who we saw topless this morning.

This was never disclosed in any of the correspondence/information shared and cannot be advertised as a “private villa”

We were advised that the pool is in the process of being cleaned?

“the signature infinity pool”

We have yet to receive the remote for the gate which allows for any person to gain access to the villa.

An unknown vehicle drove straight onto the property and started taking videos, absolutely no privacy at all.

They are a criminal company and I would stay very very far away from them.

They have a backwards way on how they run their business, saying they pay the owners of the villas all the clients money (minus their most likely ridiculous fee on top), before the client even steps foot in the villa. So when you are not happy, they then use this as their excuse of why they can’t pay you back.

Any company that behaves this way is a reflection of the CEO.

The CEO is Roberto San Esteban and any other venture they are involved in should be viewed very carefully based on our experience we had.

If you need further proof of our claims, happy to provide in order for you to stay safe.

My team who were involved in the communication back and forth with EcoIbiza will be writing their own experience to add gravitas to our story.

I am not here to judge, everyone will be judged for there actions when it’s there time.

Stay safe and stay aware! ????

Probo Cruz
We had booked one week in July 2021 at Ibiza and We were scammed by a company called poseidon-villas.com. Fortunately, once on the island, we got in touch with Ecoibiza Villas & and Concierge and they not only helped us, they quieted us, but they also helped us to report to the authorities and with their advice we did it quickly and lost little time. They gave us alternatives of houses to choose from and where we stayed, at Finca San Pepe in the north of the island, we were wonderfully well and with an excellent value for money. In addition, all his advice and recommendations on where to go to plyas, markets, shops and especially bars and beach clubs were excellent. In the end we had a fabulous vacation, so much so that we extended 4 more days. Thanks to the customer service team and others at Ecoibiza, very serious and professional.

This Villa is the best place we have ever stayed in and if you are visiting Ibiza you will not be disappointed with this as your base. The layout of the villa is perfect, every room is beautiful, the pool and garden area is amazing, we had the best holiday ever here and will definitely be back. Ecoibiza Villas were brilliant too, everything we needed was provided and they were available whenever we had any questions about taxi services etc. offering the highest standard of customer service.
The villa is in such a beautiful location with the most stunning views and I wish we had stayed for two weeks, not one, next time though ????

In mei 2023 zijn wij een week lang ondergedompeld in de luxe van onze vakantie villa Cunsey. Wat een geweldige plek en fantastisch huis. Alles tot in de puntjes verzorgd, het huis, de tuin, het zwembad, werkelijk een paradijs. Ook de eigenaren zijn ontzettend aardige mensen. Zeker een villa om aan te bevelen. Ook de mensen van Ecoibiza, die deze villa in hun portefeuille hebben, zijn heel professioneel en aardig. Al met al hebben wij mede door hun een perfecte vakantie gehad.

We rent a villa through EcoIbiza for the first time this year.
We had a really good and sympathetic service with the team.
The villa was super clean and tidy, we received also complimentary pool towels on top of the standard sheets and towels.
We had a mid rental cleaning also, which was really appreciated!
Communication by email and Whatsapp with EcoIbiza team was really efficient !
We will promote this company towards friends !!
Greg

Gracias a todo el equipo de Ecoibiza, en especial a Roberto, por toda su ayuda y trato recibido. Es la empresa más eficiente y formal con la que contratar tus vacaciones. Te hacen sentir especial desde el primer instante que contactas con ellos.
Una vez más gracias por toda vuestra dedicación.