THE BANYAN HOTEL ^{* * *}

It’s a high priced Hampton Inn, in a great location. My biggest complaint is the valet situation. There is no direct parking, which makes the valet the only real option, for $25/night. No big deal, but if you force me to use it, I better not wait 20+ minutes for my car, especially after calling down ahead of time.

This hotel had signs out front of the hotel stating come in and enjoy the roof top bar. We saw these signs after parking our vehicle with valet. (She was amazing) I pointed out the sign and the valet said you must go it amazing and you will enjoy your beverages with a view. We told her we would be back after our dinner reservation. As promised we came back and she told how to get to the roof top bar. Walked and proceeded to the roof top bar. As we came in we asked the hotel desk to confirm we were heading the right direction. At this time she said yes, when need us to the elevators, and told us to hit the power button to the rooftop. While waiting at the elevator, the same lady came up to us and said you cannot enter the rooftop. Bartender is not here. This time it is 6:30 PM on a Saturday evening. This was a surprise to us. As we are walking away and heading out, my mother went up to the front desk lady and asked her why did the bartender leave? At this time we were told because we are not hotel guest that we are not allowed to go to the bar. But you outside the hotel. They had three sign signs stating please come in. Enjoy the drink at our rooftop bar. we stated this to her and she walked out front and removed one signed. You can see we took our business elsewhere. And that business enjoyed our $300 tab!!

Good customer service.

I do not recommend this hotel. Staff is incompetent and are not interested in doing their jobs. Rooms are not properly cleaned. Breakfast area is out of coffee (has decaf only). In room refrigerator is not plugged in. One thing after another!

I was double charged for my room. I’ve called to speak with a manager 5 times now over the last couple weeks and left my name and number each time and still have yet to be called back or acknowledged. I spent one night here 1/27 for my sisters bachelorette and we booked and paid in full through Priceline. When we got there they said they had to run our cards for the rooms because something was wrong with Priceline. We showed them we in fact paid through Priceline and showed our receipt in which they said they’d charge our cards and refund the money the next day maximum of 5 days. It’s now been almost 3 weeks and I can’t get a hold of a manager and I’m out almost $400. The rooms were not even worth $350. You’d have better rooms and service at a holiday inn express. Also the location is in a weird inclosed plaza area with a cbd breakfast place and a bar/restaurant with drag queen shows that you have to walk by to get to the hotel so it’s not very child friendly if you’re religious or conservative.