I stayed couple of nights for business trip. The fact that they lock one of the two entrance (accesable with room key) give pretty unsafe location vibe. Partly updated rooms with carpet, sink, lamps, and wallpapers. But old rusty vibe with old fashion light switch, rusty/scratched up elevators, night stands with drawers that does not shut with bibles, rusty door parts and etc. Water preassure in shower is terribly low for long, thick hairs. Thus, it was overpriced. Good service with front desk staffs and friendly housekeeper. Overall experience was ok and would not recommend / prefer to return.

I had a great experience here during my stay. The staff was very friendly, great location, and the breakfast/small restaurant on site was nice. Shout out to Justin who works the breakfast - his sandwiches are delicious!

I took one star off because the fitness center is really subpar. The free weights are tucked into a corner of a small room, there's only one weight bench, and the layout of the room is bad so you don't really know where to set up. Also, the bathroom is attached to the gym in a bad way. Hard to describe, but you'll know when you see it.

And embarrassing to say I paid over $200 and stayed here literally just for 4 1/2 hours. It’s a shame and a disappointment. The rooms have a very for the ones I was staying in Foul smell

Very friendly staff. Room was clean and in good condition. Dining is still pretty limited.

DO NOT STAY HERE!! UNLESS YOU LIKE DISAPPOINTMENT..

I was very dissapointed with my experience.. I stayed here for two nights, and would not recommend. My tv/remote did not work, and my shower was clogged, so I could not shower after working a 9 hour shift. I had to take a "bird bath" just to get clean. That should have never been the case if I am paying for a room with basic amenties!! Front desk staff 'James' did not accommodate or offer to move my room at all. Instead offered to have a houseman come in the morning.. So pointless. Front desk also told me that "there was nothing he could do," about my issues with the tv and room issues. He was sooo unhelpful and made me feel like I was crazy! Turns out he was a manager... Even worse, to learn that. The next day the housekeeping manager assisted me, and offered to change my room with everything being functional. The valet man was also super aggressive upon check in, which was weird to me. I should have gotten refunded or issued some points for my stay, which I did not! They just apologized the next day and moved my room. I will probably never stay here again, and if I do, it will be on desperate measures.. I also work at a hotel so I expected my experience to be better than it was. Not to mention the front desk manager who checked me in told me their security deposit was only $50 per night. For some odd reason, they authorized my card for $300 instead of $100. I called about that and asked about why they charged me an extra $200 for the security deposit on the room. No one could answer an question regarding that manner, but could only tell me that it was a pending charge and that it would go back to my card. It did go back on my card eventually, but it was the principle of it all. The lack of professionalism was unreal and I will most likely not go back..

The staff was extremely nice! The room was more than we expected on such short notice too. Great place to stay!

The wheelchair accessible rooms are not truly accessible. No grab bars by toilet and no way to use shower. Also they do not have equitable room types. Only one wheelchair room with 2 beds in the whole big hotel

All I wanted to say is AMIKA who is the jolliest person alive gave us the tips on where we can have a quick bite and showed us to the local bars and made our 2 night stay very memorable ...

As other reviews have noted, this hotel is fantastic to walking to restaurants and the waterfront. The staff are very friendly too.

One of my main issues are that the rooms are showing a lot of wear. For example, the carpet was ripped in my room and there were water stains on the artwork. With that said, the rooms are still comfortable. I appreciate the couch in the room.

Something that surprised me was that the rooms don't have USB outlets. There are plenty of regular outlets but this caused a problem when I forgot my USB adapter. This shows how old the rooms are. I can't remember the last time I stayed in a hotel that didn't have direct usb outlets.
Nonetheless, the hotel staff were kind enough to lend me a charger.

The gym is very basic and only has some treadmills, bike, one bench and dumbells. There is plenty of room for something like a cable machine which would add a lot of functionality.

The pool is nice albeit I didn't take advantage of it.

The hotel's location near the subway is convenient, but it's situated in a less desirable area, resulting in a 20-minute metro journey to the city center. The hotel itself is somewhat dated, and the rooms left much to be desired in terms of cleanliness. Furthermore, the thin, poorly insulated walls and the absence of a safe were noticeable downsides. On a positive note, the staff replaced a malfunctioning hairdryer, although they performed a pre-authorization without prior notice. The one exception was the helpful French gentleman at the front desk.

Their computer went down for 2 hours, they wouldn’t check us in and we had to wait the entire time in the lobby even though we had the confirmations on email to show them.

-edit
They gave us free breakfast and the lady was nice so bumped it back to 3

Right on the BART train line, big comfortable rooms and bathrooms. Friendly staff.

My one issue is none of the staff were knowledgeable about the surrounding area so they couldn't direct you to any of the great places around.

Great ???? staff