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Avis des membres sur PALACIO DE LOS PATOS
4.2/5
33 avis
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Cadre /ambiance
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Publicité
Beautiful historic building, carefully renovated to deliver a modern 5* hotel. Rooms were great. Spacious, comfortable and well equipped. Lovely bathroom, with powerful shower and bath. Small but enjoyable spa. The steam room was especially good, huge amounts of steam. Relaxation pool with jets (not powerful enough for a hydromassage but fine for relaxing). Great room service & restaurant. Only missing a swimming pool and gym.
As a Marriott Bonvoy member, selecting hotels under its chain has always been our priority, as we know we can be assured of its quality and service. Unfortunately not this time. At check-in, we were told by the staff at front desk that Design Hotel Group is just an “associate” with Marriott and does not recognise the Bonvoy membership status (even Titanium status means nothing).
I wonder if this “association” with Marriott is simply for luring Bonvoy members to stay. No upgrading of room (reason being not available, wonder how true that was), no complimentary breakfast, they don’t even have the membership number on file, and told us to fill in the form!
5-star grading comes with a 5-star expectation. Instead of focusing on what their guests require and how they could make the stay more comfortable, they were more interested to get our credit card for authorisation at check-in. That was the first thing they asked for, normally this is done at the end of the check-in procedure in hotels.
Standard of the room - The faucet at the vanity sink is loose, mixer at shower is faulty with intermittent very hot and very cold water, air-conditioner not working-had to cool down the room with a fan!
Very disappointed with the poor service and attitude of the front desk staff (maybe we didn’t look “rich” enough for them).
Definitely not the hotel for Bonvoy members.
Somos una pareja que estuvimos en el spa, con masaje y luego comimos en el restaurante.
La atención del personal es muy agradable y la comida en el restaurante a la altura.
Quiero resaltar la atención recibida por parte del responsable del restaurante en la comida del 24 de febrero, una atención y trato exquisito y profesional.
Sin duda lo recomendaré
Plats délicieux, assiette correcte
Restaurant très agréable, belle déco et terrasse conviviale pour boire un coup au centre de Grenade
La remise est appréciable car les prix sont parisiens! ????
Nous recommandons vivement pour celles et ceux qui aiment se faire plaisir.