TERRE BLANCHE HÔTEL SPA GOLF RESORT ^{* * * * *}

Прекрасное обслуживание в номерах ????

I travelled to Terre Blanche with my wife and two children. Prior to our stay my wife informed the hotel that she had a potentially life threatening allergy to flax seeds.
Our first meal at the resort we were served multi grain bread covered with flax seeds....we informed the kitchen of the mistake and they were rightly apologetic. Despite this, they served my wife the same bread at least 4 other times.
I have a (less serious) hazlenut allergy. I explicitly asked 2 waiters, who checked with the kitchen, whether the dessert was safe to eat. I was told "absolutely" no hazlenuts. I took one bite, and the thing was filled with nutella.
Frankly, they just don't get it and they are going to put someone in the hospital.

Despite my numerous complaints, and speaking to different managers, I was never offered anything beyond hollow apologies.

Beyond this major issue, lesser issues with the fact that AC barely worked in our room, and kiddie pool was infested with hornet nests.

And it's a joke to call this a 5-star resort. People are very nice, but they just aren't properly trained in the way you'd expect from a place this expensive.

On a positive, the area is nic

RESPONSE TO FALSE RESPONSE FROM OWNER:
My wife has a serious allergy and 100% completed the form indicating she had a flax seed allergy prior to arrival. And she carries medical cards that she hands staff.
You are correct that I did not indicate an allergy in advance. You are also correct that I had a choice of deserts, one of which looked like a snickers bar. I explicitly asked 2 different waitresses whether the nuts in that desert were hazlenut. They said 100% no and checked with the kitchen. I was not able to see the nutella filling the desert.

I'd advise not responding again. Thanks

J'ai récemment eu le privilège de retourner jouer sur un golf magnifique, qui était tout simplement parfait à tous égards !!!
Dès mon arrivée en voiturette, j'ai été accueilli chaleureusement par le personnel. Ils ont pris soin de préparer mon matériel avant la partie et m'ont même nettoyé mes clubs à la fin de ma partie.
Le parcours lui-même était à couper le souffle, offrant à la fois une beauté naturelle et un niveau de technicité impressionnant.
Je ne saurais trop recommander ce golf, une expérience inoubliable pour tous les passionnés de golf.

Superb

Un très très bon