Avis KUBE HÔTEL SAINT-TROPEZ Gassin

An amazing hotel with a fantastic staff. The location is great and the service is top. I recommend

Belle chambre vue sur mer.
3 piscines. Personnel très sympa, accueil voiture, réception, petit déj,.. bonne ambiance
En raison des bouchons, l'accès au centre ville peut être long à certains moements de la journée (par contre pour le "retour maison", on est du bon côté !

Terrible experience — avoid this place!
This was by far the worst service I’ve ever received. The room we were given was dirty, poorly maintained, and nothing like the photos. We were also made to wait over 3 hours in the heat just to check in, with no explanation or apology.

We ended up leaving the hotel early because the conditions were so bad, and still weren’t given a refund. It felt like they just didn’t care about guests at all. Would absolutely not recommend — save yourself the stress and stay somewhere else!

I was genuinely impressed with my stay at Kube. Everything was spotless, modern, and incredibly well-maintained—the rooms felt brand new. The staff was kind and attentive, and the valet service was exceptional, truly going above and beyond. The location couldn’t have been more convenient—just a short walk from the port, which made everything so easy. I’m already looking forward to coming back. Thank you all for an unforgettable summer in the South of France!

I had an absolutely wonderful experience at this hotel. From the moment I arrived, I was impressed by the warmth and professionalism of the staff—they were consistently kind, attentive, and eager to help throughout my stay.

The room was spotless, beautifully maintained, and offered a stunning view of the sea that I never got tired of waking up to. The multiple pools were a real highlight—each one immaculate, serene, and perfect for relaxing at any time of day.

The complimentary breakfast was generous and delicious, with a wide variety of fresh options to start the day right. I also really appreciated the hotel’s central location, which made it easy to explore the area. And the free shuttle service to town? That felt like true luxury—punctual, comfortable, and incredibly convenient.

Every detail—from the comfort of the room to the thoughtful amenities—was clearly designed with guests’ comfort in mind. I would gladly return and highly recommend this hotel to anyone looking for a relaxing, high-quality experience.

Incredible, beautiful hotel. I loved everything about it, especially the staff, timothee and Francesco were so kind and helpful! We truly had the best experience in St Tropez, and we are so thankful we got to stay at Kube. The rooms were clean, the views were unbelievable, and the location was amazing. You can walk to town or take their private shuttle service, which was free.

I was shared on email exactly what i thinking

Gave them my top to launder, they lost it and told me I never handed it in. Didn’t offer any compensation for this £400 top and receptionist raised her voice and got angry when I complained about it

Went on a friend trip with 10 couples. Everyone was very happy with the stay and the experience. Service was excellent. From the pool to the gym, we had a perfect 5 days.

Hi I wanted to make a review as I really love staying at Kube however some things are not 5 star and when I’m paying 2k a night certain things are expected. The breakfast finishes far too early. It should be till 11am minimum, I got there 10.35 once and they wouldn’t allow me to order anything . The staff seem very busy and stressed and walk away half way through ordering. Maybe there needs to be more staff so that they are less stressed. Pools are great. Location perfect. Main issue is the timing of the breakfast for a European country I’ve never been to any 5 star hotel where the breakfast finishes at 10.30 it is not 5 star and extremely over priced for this kind of service.

I’m extremely disappointed with our stay at this hotel. From the beginning, there were issues. We weren’t able to check in until an hour after the advertised time, and once we finally got to our room, we encountered several problems — the bathroom door didn’t lock, and the towel heater didn’t work.

However, the most unacceptable part of our experience happened later that night. At 10 PM, the key scanner to our room completely stopped working. I reported the issue immediately before leaving the hotel for the evening. But when I returned, the situation had not been resolved. I approached Jerome, the only staff member on duty at the time, to explain that we were still locked out. Instead of assisting us calmly or professionally, he became defensive, drove off in a golf cart, and when we eventually found him outside our room, he physically pushed me and nearly ran me over — all of which I have on video.

This level of service is absolutely not what you’d expect from a hotel of this caliber. While other staff members I spoke to were kind and mentioned they were understaffed, this doesn’t excuse the way Jerome handled the situation. Being left locked out of our room late at night — despite raising the issue hours earlier — is unacceptable. The aggressive behavior and complete lack of apology made an already frustrating experience significantly worse.

If you’re traveling to Saint-Tropez, I strongly recommend looking elsewhere. The stress and lack of professionalism simply aren’t worth it.

I also noticed that they not only never cleaned our room, but 200€ was taken from my backpack. It’s just unbelievable.

We recently organized a trip for 20 friends to join us at the Kube St Tropez for almost a week. First, I must say the manager, Marie Joly, was absolutely phenomenal to work with. She helped coordinate our rooms, a welcome champagne toast and absolutely delicious kick off dinner (the chef is brilliant). Second, the concierge, Frederic Damato, made our life soooo much easier by organizing transportation for our group to various places including beach clubs like Nikki Beach and Verde, L’Opera, into town and the port to sail for the day. We never had to wait for the car services and they were flexible when our schedules changed due to having too much fun. (Thank you Frederic!!)
Our stay could not have been better, and even The property is beautiful. More beautiful in person than online. though we’ve been gone a week, we are still smiling. The breakfast was incredible, the attention to detail by the cleaning teams, the attentiveness of the bar staff near the pool, all was world class. Even the the location was great. Although it’s slightly outside of town, it was no big deal to walk (which we did numerous times) or obtain a hotel provided shuttle. I would give the Kube an extra star or rate them 11/10 if possible. (And all of our group wants to go back again in the future.)

We were not impressed at all with the accomodation - very small rooms - beds uncomfortable - linen quaity poor - pleasant stafe but soulless atmosphere - not what we expected for this price range

Loved the hotel & the room. My only issue was that the tub/shower malfunctioned. It was very difficult sometimes to change from tub filler to ghand shower & other tines it was easy. Same with the tub drain, it became very hard to allow the water to drain. The service at the pool bar was a little sow but other than that everything was divine.

Très bel hôtel globalement. mais un peu décevant.

Notre chambre était située dans une des maisons autour de la piscine principale de l'Hôtel, au 1er étage, avec balcon vue sur la piscine.
Tarif par nuit : 2500 €

Autant le dire tout de suite, les prestations de la chambre ne sont pas à la hauteur (Chambre relativement petite, une seule pièce, une seule vasque dans la salle de bain, et une douche à l'italienne uniquement)...
Autre point négatif, l'emplacement est un peu contraignant si vous souhaitez accéder à pied au centre de Saint-Tropez. il est à près de 2 km des établissement du port (Sénéquier par exemple). Environ 25mn de marche en logeant une route peu ombragée, très fréquentée par les voitures. L'hôtel dispose toutefois de navettes qui peuvent vous déposer ou vous récupérer à l'entrée de la ville, en principe disponibles sous 10 minutes ; mais dans les faits nous avons dû attendre plus de 40 minutes, par 40°C au bord de la route, avant que la navette arrive ...

Dans les points positifs : une magnifique piscine, un très bon petit déjeuner, des infrastructures extérieures de qualité, et un parking sous-terrain avec service de voiturier impeccable !

En résumé le rapport prix prestations de cet établissement n'est pas au niveau attendu. C'est dommage...

My wife and I stayed at the Kube Hotel in Saint-Tropez for five days. The experience was unforgettable: service was excellent, the rooms were luxurious, and all pool areas were clean and manicured. The hotel was within walking distance to town and the hotel offered complimentary taxi service which we utilized daily. All staff were attentive and friendly during our stay. Kube Hotel is the place to be if you are looking for upscale accommodations in Saint-Tropez.

At €1300 a night, one expects excellence - or at the very least, decency. Instead, the Kube Hotel in Saint-Tropez delivers a masterclass in disappointment. The decor is an assault on taste, the food is appalling, and room service disappears entirely after 10PM. Trays of half-eaten meals remain in the corridors all night, a fitting metaphor for the neglect that defines the experience.||||This is not luxury, it’s a farce. I would strongly advise against wasting your time or money on this vile establishment. Saint-Tropez has far better to offer. Steer clear of this hotel

Bonjour,
Nous y sommes allés que pour déjeuner. La cadre est somptueux et relaxant avec une vue directe sur la mer. Les plats proposés sont raffinés et dans une vaisselle moderne. Un grand merci à Arthur pour son accueil et Élise pour son service à notre table.

A Disgrace in Disguise – Avoid at All Costs

At €1300 a night, one expects excellence - or at the very least, decency. Instead, the Kube Hotel in Saint-Tropez delivers a masterclass in disappointment. The decor is an assault on taste, the food is appalling, and room service disappears entirely after 10PM. Trays of half-eaten meals remain in the corridors all night, a fitting metaphor for the neglect that defines the experience.

This is not luxury, it’s a farce. I would strongly advise against wasting your time or money on this vile establishment. Saint-Tropez has far better to offer. Steer clear!!!!

Für den hohen Preis, ist die Ausstattung des Zimmers nicht entsprechend. Das Ledersofa war stark abgenutzt. Das Bett auf der Empore ist bei 35 Grad trotz Klimaanlage keine gute Idee.

Wir hatten zwei Nächte gebucht, nach dem ersten Tag funktionierten prompt die Zimmerschlüssel nicht mehr.

Lage und Pool sind top. Transfer in Zentrum von St. Tropez ist inklusive.

I am writing to you directly as I have been trying to reach your team for the past 12 days regarding a very disappointing and unresolved issue, and have yet to receive any proper response.||During my stay at Kube Hotel Saint-Tropez, one of my valuable garments — worth approximately $5,000 — was severely damaged by your staff. Despite several emails sent to the hotel, I have not received a single acknowledgment or any form of assistance. This complete lack of professionalism and accountability is absolutely unacceptable, especially from a property that presents itself as a 5-star establishment.||I kindly request your immediate attention to this matter. I expect a formal investigation and appropriate compensation for the damage caused. This level of disregard for your guests’ property and communication reflects extremely poorly on the reputation of your hotel

The arrival already a complete nightmare. Waited more than one hour for the luggage. Staff only standing around talking.. „we dont know.. we dont know..“ really worst service ever. Wasted time.||Better look for a different hotel in St Tropez.

Excellent location and beautiful hotel. Service was poor due to lack of staff and the ones there were super busy so we could not order pool drinks at all. Its a shame as it could be so much better if they sort this out.

Unfortunately for the price we paid here we expected a higher level of service. There were a few things that they likely need to do to improve things given the price:

1) when we arrived our safe was locked shut. When we requested it to be opened we were told the staff with the safe tool wouldn’t be there until 8am. For an international traveler not having a working safe in a hotel room is pretty important. I will give the hotel credit for changing our room, however I think the hotel needs to take responsibility at all times for the safety and well being of guest belongings. Whatever tool is needed to open a safe needs to be available for guests upon arrival.
2) when we went to the pool in the afternoon towels and dirty dishes/towels were on most of the chairs. I understand that it was later in the day, but there should still be attentive staff checking if the pool area is usable for guests to come and relax.
3) while the staff was helpful, if felt like they moved slowly and weren’t always very visible. An example is that there was a bar by the pool and we had to flag someone down to get us a cocktail. It wasn’t clear if they were working at the bar or the restaurant.
4) the website advertised that they had a Maserati shuttle, but the shuttle that was used was a black van. I understand that we didn’t have to be driven in it, but the advertisement seems odd if we weren’t offered.

Overall the hotel property was beautiful, but the service was lacking for a hotel that is listed as 5 star.

The Kube is a 3-4 star hotel who pretends to be a 5 star hotel. It’s kind of like the ikea of hotels. It’s looks fancy and nice but has so many holes from what you would expect at a 5 star hotel.

Positives:
The pools are beautiful

The included breakfast was delicious

Negatives:

When we arrived at the pool late in the afternoon every chair was filled with dirty towels and drinks despite there not being any other guests in sight. We had to walk around to find someone to clean off the chairs so we could have a seat and they continued to just leave empty drink glasses on the tables by the chairs.

We went with another couple and neither of the safes worked in our rooms. They had to have their room switched because the employee who could fix safes was not there that day. Ours was fixed for about 12 hours and did not work again the next day. Luckily it was open when it stopped working again. When you are traveling internationally, a safe is a must for your passports.

They advertise a Maserati shuttle but it’s actually a black van - small thing.

The rooms just felt cheap. You could hear everything in the hallways all night and you felt like everything in the room was on the verge of breaking. At the end of the hallway, the room doors were literally right next to each other so you couldn’t tell if someone was knocking on your door on one of the neighboring rooms and there was no peephole to check so you had to open your door each time. The phone didn’t really work so we couldn’t call the front desk if we needed something. There was also zero countertop in the bathroom so no place to set anything.

We recently had the opportunity to stay at the Kube Hotel in St. Tropez, which left us with mixed feelings. We had a strong inclination to dispute our stay, but ultimately decided against it. The high price of almost $4,000 for a two-night stay set our expectations quite high.

First, it's worth noting that the building used to be a hospital, a fact readily shared upon arrival. The intriguing aspect, however, is that the interior design still retains remnants of its hospital origins, which becomes unmistakably apparent once this fact is brought to one's attention. For example, the room's aesthetics were striking in their sterility. The predominant use of pristine white, devoid of any decorative elements or accents, created an ambiance that felt clinical and somewhat lacking in warmth. While minimalism can be appreciated, we found ourselves longing for touches of character or personalized charm to enhance the overall ambiance. The hallways were strangely dark, with sparse lighting, which ironically gave them more of a laser tag vibe than a traditional hotel. This darkness extended to the 'Kube'-shaped bathrooms, which were unfortunately also lacking in light.

We were disappointed with the size of the room and its amenities. It felt compact to the point of feeling cramped and lacked some expected conveniences, such as a luggage rack. The bed, which appeared as a full or queen size in the pictures, turned out to be two small twins pushed together. This caused some discomfort during sleep due to the noticeable gap in the middle. To top it off, our experience with the housekeeping service was less than satisfactory. They missed cleaning the room for one day, and when it was finally tidied up, we found ourselves locked out of the bathroom. Resorting to unlocking the door with a spoon was certainly not on our holiday to-do list, and the delay in assistance from the hotel staff was frustrating.

Nevertheless, we must compliment the stunning view from our room. The panorama, encompassing the serene waters and towering mountains, was truly breathtaking. It provided a redeeming quality that partly balanced out the drawbacks.

Overall, while the Kube Hotel has potential and an incredible location, it fell short in certain aspects of comfort and service. We hope they take this feedback into account and make necessary improvements for future guests. We rate it three stars

Achtung!! Personal stiehlt. Und wurde eine Computer Tastatur gestohlen! Aus dem Zimmer.
Zuerst wurde behauptet sie hätten nichts und dann haben sie die Tastatur plötzlich gefunden und verlangen dass ich auf meine Kosten sie per Post senden muss.

Breakfast is great

Welcome and service at the top level at the height of the city of Saint Tropez and its establishments. at Riviera Beach Magazine we really recommend it ! THANKS

Acceuil et service au top niveau a la hauteur de la ville de saint tropez et de ses établissements. chez Riviera Beach Magazine on recommande vraiment ! merci

Sehr cooles und exklusives Hotel sehr schöne Anlage super nettes Personal und ein Shuttleservice gibt es auch !!!! Direkt an der Promenade mit wahnsinnig schönen Ausblick !!! Absolut empfehlenswert!!!!!!!