Liebling Maria,

wir freuen uns sehr zu hören, dass Ihr Aufenthalt im Hotel Suisse in Nizza eine außergewöhnliche Erfahrung war. Vielen Dank für Ihre lobenden Worte über die herrliche Aussicht, die ideale Lage und den hervorragenden Service. Wir werden Ihr Lob an unser Team weiterleiten, insbesondere an Ivan, für seinen aufmerksamen Service und seine Freundlichkeit.

Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder begrüßen zu dürfen!

Mit freundlichen Grüßen,

Cher Monsieur Mathon,
Nous sommes ravis que votre séjour à l'Hôtel Suisse à Nice ait été parfait et qu'il vous ait laissé de beaux souvenirs. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.

Cordialement,
Myriam Fernandes, Directrice Customer Relations

Dear Mister Milller
We are delighted that your stay at the Hotel Suisse in Nice lived up to your expectations. Thank you so much for your praise of the room, the friendly and efficient service of our staff, and the much appreciated breakfast. Your satisfaction is our greatest reward. We look forward to welcoming you again during your next stay.

Yours faithfully
Myriam Fernandes, Directrice Customer Relations

Dear Mrs. Baker

Thank you very much for taking the time to share your recent experience at the Hotel Suisse in Nice. Your feedback is very important to us and we are grateful for your detailed comments.

We are delighted to read that our central location and the quality of our Wi-Fi connection contributed to your comfort during your stay. However, we sincerely regret that some aspects of our rooms, in particular the size and layout of the bathroom, did not meet your expectations.

We have noted your comments regarding our hospitality products. It is important to stress that our choice to provide combined care products (such as shower gel and shampoo in one product) is part of our commitment to sustainability and respect for the environment. We apologise if this has caused any inconvenience and we fully understand the importance of meeting our customers' individual preferences. Your feedback is valuable and will be taken into account as we continue to improve.

Similarly, we take into account your comments regarding parking and the general atmosphere of our lobby. Your suggestions are extremely valuable, and we are actively working to improve our services and provide a smoother, more satisfying experience for our guests.

We understand your decision to consider other establishments for future visits. However, we hope that we will have the opportunity to welcome you back to the Hotel Suisse and offer you an experience that is more in line with your expectations. If you give us a second chance, we would be delighted to assist you personally to ensure an exceptional stay, while respecting your preferences.

Once again, thank you for your constructive return. Your comments are a source of inspiration for us to continually improve and offer the best possible service to our guests.

We look forward to welcoming you back to Hotel Suisse in the future.

Yours faithfully,
Myriam Fernandes, Directrice Customer Relations

Dear Marty,
We would like to thank you for choosing the Hotel Suisse in Nice for your stay. Your opinion is important to us and we are grateful that you have taken the time to share your comments.

We are sorry to hear that your experience did not live up to your expectations. We understand the importance of having reliable Wi-Fi and some essential amenities to make your stay more comfortable.

With regards to Wi-Fi, we are constantly striving to improve our services and will take steps to resolve this technical issue. We apologise for any inconvenience this may have caused during your stay.

Regarding the umbrellas in the lobby, we take note of your suggestion. We are always looking to improve our facilities and meet the needs of our guests.

We hope that despite these inconveniences, you were able to enjoy your stay in Nice and our hotel. Your feedback is valuable to us as it helps us to improve and offer a better and more enjoyable experience to our guests.

We would love to have the opportunity to welcome you back to the Hotel Suisse in Nice in the near future and offer you an experience that meets all your expectations.

Yours faithfully
Myriam Fernandes, Directrice Customer Relations

Dear Mr. Johnson,
We would like to sincerely thank you for choosing to stay at the Hotel Suisse in Nice, and for taking the time to share your impressions with us. We are delighted that your stay was a success and that you gave our establishment an overall rating of 5/5.

We are delighted with your description of your experience. It is indeed a privilege to offer a magnificent view of the sea front in Nice, while being close to the old town and Port Lympia. Customer satisfaction is our priority, and it is gratifying to know that our team was able to provide you with attentive service and that our rooms lived up to your expectations in terms of cleanliness and comfort.

We would be delighted to welcome you back to the Hotel Suisse in Nice during your next stay in the region. Please do not hesitate to contact us for any future bookings or if you have any specific requirements. Your satisfaction is our greatest reward.

Once again, thank you for choosing to stay with us, and we look forward to welcoming you again soon.

Yours faithfully
Myriam Fernandes, Directrice Customer Relations

Bonjour Laura,
Nous tenons tout d'abord à vous remercier d'avoir pris le temps de partager vos commentaires avec nous. Nous sommes ravis que vous ayez apprécié la vue depuis notre hôtel Suisse à Nice.

Cependant, nous sommes profondément désolés d'apprendre que vous n'avez pas eu la meilleure expérience en ce qui concerne notre service. Nous nous excusons sincèrement si vous avez trouvé notre accueil en deçà de vos attentes. La satisfaction de nos clients est notre priorité absolue, et nous sommes déterminés à fournir un service de haute qualité à tous nos clients.

Nous prenons vos commentaires très au sérieux et nous allons immédiatement enquêter sur cette situation pour comprendre ce qui s'est passé et comment nous pouvons nous améliorer. Vos commentaires sont essentiels pour nous aider à nous améliorer et à garantir que tous nos clients bénéficient d'une expérience mémorable à l'hôtel Suisse.

Nous espérons que vous nous donnerez une autre chance de vous accueillir à l'avenir, et nous ferons de notre mieux pour vous offrir une expérience exceptionnelle, tant sur le plan de la vue que du service.

Nous vous remercions de votre compréhension et de votre précieux retour.

Cordialement, Myriam Fernandes, Directrice Customer Relations

Dear Jon Wooles,
Thank you for taking the time to leave your review of your stay at the Hotel Suisse Nice. We are delighted that you enjoyed the magnificent view and the privileged location of our establishment. Your satisfaction is our priority, and we are pleased that you found our rooms very clean.

We do take into consideration your comment about the somewhat dated state of some parts of the hotel. We are constantly improving our facilities to offer our guests an ever more pleasant experience. Your feedback is invaluable in helping us to identify areas where we can improve.

We look forward to welcoming you back to the Hotel Suisse Nice in the future, and are committed to providing you with an even better experience during your next stay.

Please do not hesitate to contact us directly if you have any further comments or specific concerns. Your feedback is important to us, and we are always listening to our customers to improve.

Yours sincerely
Myriam Fernandes, Directrice Customer Relations

Dear James,
Thank you for sharing your experience with the us and the community!
We are glad to read that you benefit from the Delicious French cuisine and from one of the best see view of Nice.
I hope you have had a good return back home and hope having the opportunity to welcome you again in a near futur.
Sunny Regards, Myriam

Dear Yifu Chen,
Thank you for choosing our hotel for your recent stay and we apologise for any inconvenience you may have experienced. Your return is extremely valuable to us as it helps us to identify areas for improvement.

We sincerely regret that the size of the rooms did not meet your expectations and that the view was not what you had anticipated from our website. Your comments have prompted us to review our communication and ensure that the information we provide to guests is as accurate as possible.

Regarding baggage assistance, we understand that there has been a misunderstanding. We would like to clarify that we do not have a dedicated concierge or porter, but our receptionists are always willing to help our guests with their luggage whenever possible. We apologise if this was not clear or if there were times when assistance was not as available as desired.

We take your feedback to heart and will strive to improve our services to make your next stay more enjoyable. If you choose to give us another chance in the future, we will do our best to provide you with an experience that meets your expectations.

Once again, we thank you for sharing your concerns with us and look forward to the opportunity to regain your trust.

Yours sincerely

Myriam Fernandes,
Customer Relations Manager

김경만 님 안녕하세요,
에어비앤비에 머무르며 보내주신 따뜻한 말씀에 감사드립니다. 저희 팀이 따뜻한 환영을 드릴 수 있어서 기쁘게 생각합니다.

체크인 시간이 다소 지연된 점 사과드립니다. 양해해 주셔서 감사합니다.

객실 크기에도 불구하고 탁 트인 전망을 즐기셨다니 기쁘게 생각합니다. 니스 해변과 올드 니스로 바로 연결되는 것은 저희 위치의 자산 중 하나입니다.

저희 호텔을 선택해 주셔서 다시 한 번 감사드립니다. 앞으로도 다시 찾아 뵐 수 있기를 바랍니다.

당신의 충실한, 미리암

Prezada Luiza,

Primeiramente, gostaríamos de agradecê-lo por ter escolhido nosso hotel para sua estada. Lamentamos muito saber que sua experiência não correspondeu às suas expectativas e que você classificou sua estadia como 1/5.

Lamentamos sinceramente que as fotos em nosso site não sejam representativas do quarto em que você se hospedou. Infelizmente, não podemos representar todos os quartos do hotel. Levamos em conta seu comentário e trabalharemos para melhorar esse ponto.

Com relação à qualidade de nosso hotel, de fato oferecemos uma variedade de quartos com configurações diferentes, sendo alguns mais espaçosos do que outros. Lamentamos que o tamanho do quarto e a varanda não tenham lhe agradado.

Observamos seus comentários sobre o ar-condicionado. É lamentável saber que ele não funcionou corretamente durante sua estada, causando desconforto com a temperatura no quarto. Analisaremos essa situação minuciosamente para evitar qualquer inconveniente futuro para nossos hóspedes.

Também entendemos sua preocupação com os preços. Fazemos o possível para oferecer um valor justo aos nossos hóspedes, levando em conta todos os aspectos de sua experiência. No entanto, levaremos em consideração seus comentários sobre esse ponto.

Com relação à sua comparação com outros hotéis, gostaríamos de enfatizar que nos esforçamos para oferecer um serviço e uma experiência exclusivos para nossos hóspedes, com ênfase na qualidade do serviço e no conforto.

Pedimos desculpas por qualquer inconveniente que possa ter ocorrido durante sua estada. Sua satisfação é muito importante para nós e esperamos ter a oportunidade de recebê-lo novamente no futuro para oferecer uma experiência que atenda plenamente às suas expectativas.

Se tiver algum comentário ou preocupação adicional, não hesite em entrar em contato conosco diretamente. Estamos aqui para ouvir e melhorar constantemente nosso serviço.

Atenciosamente, Myriam

김준영님께 감사드립니다,
시간을 내어 호텔 이용 후기를 남겨주셔서 감사합니다. 고객님의 피드백에 진심으로 감사드립니다.

저희 호텔에 머무시는 동안 아름다운 경치를 즐기셨다는 소식을 듣게 되어 기쁘게 생각합니다. 저희 팀은 고객이 기억에 남는 경험을 할 수 있도록 최선을 다하고 있으며, 경치가 숙박에 큰 영향을 미쳤다니 기쁘게 생각합니다.

리노베이션된 시설에 대한 고객님의 의견과 관련하여 욕실이 기대에 부응하고 침대가 편안하셨다는 점을 알게 되어 기쁘게 생각합니다. 저희는 투숙객에게 편안하고 쾌적한 환경을 제공하는 데 자부심을 가지고 있습니다.

가격 및 전반적인 숙박 조건에 대한 고객님의 피드백을 소중히 받겠습니다. 저희는 서비스와 상품을 개선하기 위해 지속적으로 노력하고 있으며, 여러분의 의견은 이러한 노력에 큰 도움이 됩니다.

다시 한 번 저희 호텔을 선택해 주셔서 감사드리며, 곧 다시 방문해 주셔서 즐거운 시간을 보내시기 바랍니다. 개선되었으면 하는 사항이 있으시면 언제든지 고객 서비스 팀에 직접 연락해 주시기 바랍니다.

안부 인사, 마이리암

Dear Nick,

Thank you for taking the time to share your wonderful review of our hotel! We are delighted to hear that you had an amazing experience and enjoyed the breathtaking views.

Your kind words motivate and inspire us to continue providing exceptional service and memorable stays for all our guests. We truly appreciate your 5-star rating and your recommendation.

Should your travels bring you back to our area, we would be thrilled to welcome you again and offer you another fantastic stay with us.

Thank you for choosing our hotel, and we look forward to serving you in the future.

Warm regards,

Lieber Gabriel,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthaltes entstanden sind. Ihr Feedback ist für uns von größter Bedeutung, da es uns hilft, Bereiche zu identifizieren, in denen wir uns verbessern können.

Wir freuen uns, dass Ihnen einige Aspekte Ihres Aufenthalts gefallen haben, wie z. B. die Aussicht von oben, die zentrale Lage und die schallisolierten Fenster. Wir bedauern jedoch sehr, dass die Größe Ihres Zimmers und des Badezimmers nicht Ihren Erwartungen entsprach. Wir verstehen, dass Ihnen Ihr Komfort während Ihres Aufenthalts wichtig ist, und wir werden prüfen, wie wir das Zimmer und das Bad verbessern können.

Wir entschuldigen uns auch aufrichtig für die Probleme mit der Sauberkeit im Kleiderschrank. Dies ist inakzeptabel und wir werden dafür sorgen, dass unser Housekeeping-Team seine Aufgaben sorgfältiger wahrnimmt, um solche Situationen in Zukunft zu vermeiden.

Es tut uns auch leid, dass Sie mit dem Frühstück und dem Personal nicht zufrieden waren. Außergewöhnlicher Service ist das Herzstück unserer Werte, und wir werden dies mit unserem Team ansprechen, um sicherzustellen, dass wir unsere hohen Standards für Service und Gastfreundschaft beibehalten.

Was die Parkplätze betrifft, so wissen wir, wie wichtig bequeme Parkplätze für unsere Gäste sind. Auch wenn wir keinen eigenen Parkplatz neben dem Hotel haben, werden wir nach Möglichkeiten suchen, unseren Gästen bequemere Parkmöglichkeiten zu bieten.

Wir entschuldigen uns auch für die Schwierigkeiten, die Sie bei der Kommunikation mit unseren Mitarbeitern hatten. Wir werden dies zum Anlass nehmen, unser Sprachtraining weiter zu verbessern, damit wir alle unsere Gäste besser bedienen können.

Wir entschuldigen uns für etwaige Missverständnisse bezüglich unserer Beschreibung des "Privatstrandes". Um weitere Enttäuschungen zu vermeiden, weisen wir darauf hin, dass es sich um eine Partnerschaft handelt. Wir leiten Ihr Feedback dann an das Team weiter.

Wir möchten uns nochmals für die Unannehmlichkeiten entschuldigen, die Sie während Ihres Aufenthaltes hatten. Wir werden Ihr Feedback an unser Team weiterleiten und die notwendigen Schritte unternehmen, um unsere Dienstleistungen und Einrichtungen zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen zu zeigen, wie wir uns bemühen, Ihren Aufenthalt noch angenehmer zu gestalten.

Sollten Sie weitere Anliegen oder Fragen haben, können Sie sich gerne direkt an uns wenden.

Mit freundlichen Grüßen, Myriam

Chère Mme Fraser,
Merci beaucoup d'avoir pris le temps de nous laisser un avis ! Nous sommes ravis que vous ayez apprécié votre séjour chez nous.

Nous sommes en effet fiers de notre situation privilégiée, qui vous permet de profiter pleinement de la proximité de la vieille ville et de la vue imprenable sur la Baie des Anges.

Notre équipe est toujours dédiée à fournir un service amical et accueillant à nos clients, nous sommes donc ravis d'apprendre que vous avez trouvé notre personnel accueillant. Votre confort et votre satisfaction sont nos priorités.

Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Merci encore pour vos aimables paroles et d'avoir choisi notre établissement.

Cordialement, Myriam

Dear Mister Roger,
Thank you for your feedback about our location, friendly staff, and clean rooms. We appreciate your positive comments. We understand that being situated near the beach and the iconic sign comes with its own set of advantages and disadvantages.

While we strive to provide a pleasant and comfortable experience for all our guests, it is important to note that our proximity to the beach and popular landmarks means that there may be occasional late-night music events or activities in the vicinity. We apologize if this caused any inconvenience or disrupted your sleep.

We value our guests' comfort and satisfaction, and we understand that different individuals have different preferences when it comes to their accommodation. For guests who prioritize a quiet and early sleep, we recommend considering alternative hotels that are situated in quieter areas away from the beach and iconic sign.

Once again, we appreciate your feedback and will continue to work towards providing an enjoyable experience for all our guests. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future under different circumstances.

Best Regards, Myriam