Avis Croisette Beach Hotel Cannes - MGallery Collection Cannes

I am very happy that the hotel recommended us Geoffroy from Empire Limousine. Geoffroy was a very polite and knowledgeable guy who did more than he had to do. He drove us to the French countryside and he made sure that we had a wonderful time by showing us the lavender Fields, Verdon Gorge, and couple of cute French villages. He also helped us to find the best local place to have lunch on the way.
Hotel Croisette has chosen the right company and personal to assist us.
Thank you

Moments très agréables en famille !!!

Personnel désagréable et la blonde de l’accueil vraiment trop hautaine !

Great rooms, beautiful reception and friendly personnel. The only exception was the bartender, other than her, all personnel were super polite and helpful during my stay.

The reviews for this hotel are a misleading. I recently visited this hotel for my birthday trip in Cannes (June) and I wouldn't stay here again.||First Issue: Upon check in, the woman at the front desk let us know our room wasn't ready which was a little strange because it was the middle of the afternoon (after 3PM). After letting us know our room wasn't ready she continued to tell us we had a balance for our stay, although I pre-paid and booked through Expedia. So, I let her know that I prepaid and she should read the reservation confirmation. It's like she assumed that I owed something, I don't want to blame racism but if you travel to the South of France, you know the vibes. Once she actually read the reservation she realized we only needed to pay for the security deposit.||Second Issue: After waiting for a hour, our room was finally ready. We enter the room and it's dirty. There is a huge stain on one of the beds and the bathroom just doesn't seem clean. The floors need to be repainted, it's gunk in the corners of the shower and the shower needs a deep scrub. There is also a strange smell coming from the bathroom. So of course I complain and share with the Hotel manager my concern. The room type also doesn't match what I booked on Expedia, which was odd. The hotel manager then decided to "upgrade" us to a "better" room, but the next room wasn't any better. We had to wait an additional hour for the newer room (so now we've been waiting over 2 hours) to be cleaned and it still had a strange smell. During our actual stay in this new room, the toilet would not flush and the air conditioning did not work. Usually, I would continue to complain but we were so tired from travels I just didn't have it in me.||Third Issue: Luckily, I only stayed at this hotel for only two nights. Once my trip was over I reached out to Expedia to request a partial refund. Expedia will reach out to the hotel to get the refund from the hotel. It took at least 5 days for the hotel to respond and they declined the request. That is totally unacceptable. The hotel is pretty disgusting and unclean. I had an undesirable experience and the rooms are dirty, I am entitled to a partial refund.||In the future, I would not stay here. The customer service is not the best and the hotel rooms are dirty with a weird smell.||Also, the beach club is not that close to the hotel and you do not receive priority to beach chairs even though you are a hotel guest (the service is also slow at the beach club). They told me multiple times that they were full for the day, but it was empty (again South of France...if you know). I also ordered a cocktail, espresso and water. They brought me out watermelon as well and I thought it came as a snack with the cocktail. When I received my bill I was charged for the watermelon. Still confused about that experience.||There are better options that sit on the beach like the Mondrian, JW Marriott etc.

Excellente prestation, les chambres d’un grand confort et le service est impeccable

La situation de l’hôtel est exceptionnel à deux pas de la Croisette face a la mer coller a l’hôtel Carlton, les chambres spacieuses et les lits d’un très bon confort, le service est professionnel aucune fausse note et à la réception Lorna nous a un réservé un acceuil magistral et Alexi il a été au petit soin avec nous. Grand merci à toute l’équipe

I am from ACCOR group and chose this hotel because its the nearest on the beach. Thank you Danielle the receptionist for taking care of me and she made my whole stay very memorable. The whole staffs are very nice and the hotel its 5star feeling and the service is so good. The rooms are very luxurious. The place is next to the beach. Thank you everyone and see you soonest again. ||Pariss Punzalan

Service here was really poor. Often times front desk would give us insufficient information about the hotel / beach club. Cleaning was really inconsistent as well.

A lovely hotel. All staff were so lovely, they really made it special. Air conditioning wasn't working properly in all rooms, and a few weird things like bright night lights that couldn't be turned off.

Aside from that, great! Nice communal areas inside and out, and a nice plunge pool that's baby friendly. And next to the beach!

Clean room, great location. Normal standard stay.

as before I enjoyed the stay. I come every year and ask for room with terrace facing rue du canada which i prefer and I got that. also used the restaurant and benches at the beach as well.

The hotel was located perfectly close to Croisette beach, a short walk to Palais de festival and all the shopping area. The room was clean and there was a good gym. Specialist mention to Florin who went out of his way to help me with adjustments of my booking.

The hotel was located perfectly close to Croisette beach, a short walk to Palais de festival and all the shopping area. The room was clean and there was a good gym. Specialist mention to Florin who went out of his way to help me with adjustments of my booking.

Un magnifique hôtel pour 4 étoiles sur la Croisette de Cannes. Accueil rapide et efficace. Chambre de très bon confort. Décoration originale et excellents petits déjeuners. Piscine un peu étroite mais bien aménagée. Propreté et confort assurés. Plage à proximité.

Hey there! I’m writing to share some not-so-great experiences we had at your hotel. First off, when we tried to access our room, the staff blocked our access without even giving us a heads up or calling me. My daughter was crying because she desperately needed to go to the bathroom. It was quite frustrating.

The next day, it happened again. Just a quiet system update and that was it. We were asked every morning to pay for breakfast, even though it was included in our rate.

On the last day, the check-out lady wasn’t very friendly either. She asked me to bring back the adaptor, even though she already had the keys. After I explained that I couldn’t access the room without the adaptor, she gave them to me and then laughed when I returned them, saying, “You found it.” That was quite rude.

One more thing, working our own private beach doesn’t really work for families with kids. It opens at 10:00 and closes at 18:00, which is too late for us to leave our kids after 11:00 because of the UV rays. We asked if we could enter earlier and pay for the time we spent there, but they refused.

On the bright side, the hotel and rooms were clean, but the staff made me rate the hotel lower than I thought it was. I hope you can take some of these feedback into account and make improvements for future guests.

Wonderful stay. The hotel is nice and the staff was very helpful and professional. The beach is very close and the service at the beach was great. Very good location close to the city centre and the shopping area. I recommend with no doubt to experience a stay in this hotel.

Staff was very helpful, excellent service. Hôtel was clean, beautiful, location was amazing.

Excellent service, a very very good place in Cannes.

Top hôtel

Visit in May 2025. My second stay at the hotel. Ideal location, it's not in the front line, but 1min on foot from La Croisette boulevard. Has its own private beach, which is a big plus. Very friendly and professional staff. Valet parking on site. French style breakfasts. They suit me, but worth mentioning. Delicious juices and sweets. Basic dishes like omelets, pancakes are a la carte.|Quite small pool, for 6 sunbeds. Nevertheless, it is good that there is, because there is no room for a bigger one. There is also a jacuzzi. |The rooms are great, spacious. A year ago we had a Deluxe room, now a Boheme suite. Comfortable beds, large selection of pillows. I miss some kind of rug or carpet in them. Air conditioning works well, you can cool the room decently.|As we always go with a small cat, we were given food bowls. In more and more MGallery and Sofitel hotels we also get some small dog/cat beds for the duration of our stay. Here we didn't get one, however, this is something new at Accor, so it's hard to make it a downside.|All in all, a super hotel and rather definitely worth choosing or returning to. I stayed there twice for 7 nights and didn't notice any downside and will probably return here next year too.

Visit in May 2025. My second stay at the hotel. Ideal location, it's not in the front line, but 1min on foot from La Croisette boulevard. Has its own private beach, which is a big plus. Very friendly and professional staff. Valet parking on site. French style breakfasts. They suit me, but worth mentioning. Delicious juices and sweets. Basic dishes like omelets, pancakes are a la carte.
Quite small pool, for 6 sunbeds. Nevertheless, it is good that there is, because there is no room for a bigger one. There is also a jacuzzi.
The rooms are great, spacious. A year ago we had a Deluxe room, now a Boheme suite. Comfortable beds, large selection of pillows. I miss some kind of rug or carpet in them. Air conditioning works well, you can cool the room decently.
As we always go with a small cat, we were given food bowls. In more and more MGallery and Sofitel hotels we also get some small dog/cat beds for the duration of our stay. Here we didn't get one, however, this is something new at Accor, so it's hard to make it a downside.
All in all, a super hotel and rather definitely worth choosing or returning to. I stayed there twice for 7 nights and didn't notice any downside and will probably return here next year too.

The location is great, and the rooms and interior are quite nice. However, the staff felt indifferent. It’s a decent place to stay, but don’t expect much in terms of service. One more thing worth noting — the internet connection is painfully slow, perhaps the slowest I’ve ever encountered

Great

Séjour agréable dans une deco soignee
Merci pour l’accueil

Très bon hôtel avec un personnel très agréable et très professionnels, les chambres sont grandes et confortable. Le petit déjeuner est copieux et bon avec un bon service.
Nous avons passé un très bon séjour en compagnie de l’hôtel Croisette Beach Cannes

Un hotel on ne peut mieux situer! personnel très aimable, chambre spacieuses et calmes, literie exceptionnelle. Le petit déjeuner de très bonne qualité . Un parking dans l'hôtel avec places confortables.

Personnel très pro et chaleureux.
Situation parfaite et très beau design.

Excellent value for money, best beds and bedding which is so rare.
The staff was very attentive, warm and attentive.

Très bon accueil. Design et sobriété.