Croisette Beach Hotel Cannes - MGallery Collection

I am very happy that the hotel recommended us Geoffroy from Empire Limousine. Geoffroy was a very polite and knowledgeable guy who did more than he had to do. He drove us to the French countryside and he made sure that we had a wonderful time by showing us the lavender Fields, Verdon Gorge, and couple of cute French villages. He also helped us to find the best local place to have lunch on the way.
Hotel Croisette has chosen the right company and personal to assist us.
Thank you

Moments très agréables en famille !!!

Personnel désagréable et la blonde de l’accueil vraiment trop hautaine !

Great rooms, beautiful reception and friendly personnel. The only exception was the bartender, other than her, all personnel were super polite and helpful during my stay.

The reviews for this hotel are a misleading. I recently visited this hotel for my birthday trip in Cannes (June) and I wouldn't stay here again.||First Issue: Upon check in, the woman at the front desk let us know our room wasn't ready which was a little strange because it was the middle of the afternoon (after 3PM). After letting us know our room wasn't ready she continued to tell us we had a balance for our stay, although I pre-paid and booked through Expedia. So, I let her know that I prepaid and she should read the reservation confirmation. It's like she assumed that I owed something, I don't want to blame racism but if you travel to the South of France, you know the vibes. Once she actually read the reservation she realized we only needed to pay for the security deposit.||Second Issue: After waiting for a hour, our room was finally ready. We enter the room and it's dirty. There is a huge stain on one of the beds and the bathroom just doesn't seem clean. The floors need to be repainted, it's gunk in the corners of the shower and the shower needs a deep scrub. There is also a strange smell coming from the bathroom. So of course I complain and share with the Hotel manager my concern. The room type also doesn't match what I booked on Expedia, which was odd. The hotel manager then decided to "upgrade" us to a "better" room, but the next room wasn't any better. We had to wait an additional hour for the newer room (so now we've been waiting over 2 hours) to be cleaned and it still had a strange smell. During our actual stay in this new room, the toilet would not flush and the air conditioning did not work. Usually, I would continue to complain but we were so tired from travels I just didn't have it in me.||Third Issue: Luckily, I only stayed at this hotel for only two nights. Once my trip was over I reached out to Expedia to request a partial refund. Expedia will reach out to the hotel to get the refund from the hotel. It took at least 5 days for the hotel to respond and they declined the request. That is totally unacceptable. The hotel is pretty disgusting and unclean. I had an undesirable experience and the rooms are dirty, I am entitled to a partial refund.||In the future, I would not stay here. The customer service is not the best and the hotel rooms are dirty with a weird smell.||Also, the beach club is not that close to the hotel and you do not receive priority to beach chairs even though you are a hotel guest (the service is also slow at the beach club). They told me multiple times that they were full for the day, but it was empty (again South of France...if you know). I also ordered a cocktail, espresso and water. They brought me out watermelon as well and I thought it came as a snack with the cocktail. When I received my bill I was charged for the watermelon. Still confused about that experience.||There are better options that sit on the beach like the Mondrian, JW Marriott etc.