DISNEYLAND HÔTEL ^{* * * * *}

After staying at the Newport Bay Club in 2024 and being very satisfied, we chose the Disneyland Hotel this year with high expectations – unfortunately, they were not met.

In a direct comparison of the club levels (Newport Bay: Compass Club, Disneyland Hotel: Deluxe), we found the Compass Club to be clearly superior. The service, organization, and overall atmosphere were significantly better at Newport Bay.

One of the biggest disappointments was the location of our room. The Deluxe rooms are located in one of the least accessible parts of the hotel. From the main entrance in the East Wing, you have to go up to the second floor, walk through the entire hotel to the West Wing, and then take another elevator to reach your actual floor. Our room was on the first floor of the West Wing – a cumbersome route made worse by long waiting times at the elevators (only two out of three were working reliably).

When booking, we had made a few special requests regarding the room location – something that had worked very well at Newport Bay the previous year. This time, however, all requests were completely ignored, and we received no feedback on them at all.

The Deluxe Lounge also fell short of expectations. Both the breakfast and the afternoon snacks were of noticeably lower quality and variety compared to the Compass Club at Newport Bay.

Additionally, the overall noise level in the hotel was very high. Constant shouting from children and inconsiderate behavior from some adults made for an unpleasant atmosphere – it seems the fifth star gives some guests a sense of entitlement to behave without restraint.

We stayed at the DLH in May 2025. I have to say it was very underwhelming and most definitely not worth the money. |There was an issue as soon as check-in happened. They had me down for 2 adults, 2 children, when it was 3 adults, 1 child. They did quickly fix this, so I'd give credit to the reception staff there. The only pros, in my opinion, are the princess meets that you can book and how close it was to both parks. |The cleanliness of the hotel and rooms were great, the service staff that made the beds and did the turn down service was always excellent. |The breakfast wasn't the best, I found sequioa breakfast better. I hate that I couldn't make my own hot drink, so I had to wait to be asked what drink I wanted, one morning no one came to us so when I asked someone he rolled his eyes and said he would sort it and I never saw him again. So I had to ask the next cast member. |The royal banquet was included, and this was not worth the money for us. We don't eat sea food, so we just had some bread and mickey potatoes. 2 out of the 4 characters missed us as we were shover into the corner. |Only a small few of cast members/servers were very rude and just didn't seem to want to be there and I get it, you're at work and who likes work, but after paying what we did i expected so much more grand service and it just fell short. |I do not think I would book here again for the price. Personally, I think this is a 3 star hotel hidden behind a 5 star. |At swimming be careful of the foot pool when walking into the pool, I nearly slipped, they decided to put a small puddle of water to wash your feet before entering the pool, but they did this on a small slope, that is just an accident waiting to happen

Room: Wonderful room, nice beds, plenty of space and places to sit. I was however a bit surprised at how well we could hear people talking in the room next to ours since it's newly renovated and I would have expected it to be more sound proof. ||||Hotel in general: The only stairs we could find in the west wing were behind closed doors and seemed to only be intended for emergency exits. The elevator took forever, so stairs would be preferable. Also a bit of a hassle that the west wing doesn't have an entrance, so it took quite some time to go back and forth to our room. ||||Pool: lovely pool area. ||||Breakfast: noisy, but with a nice view. Not all rooms seemed to be in use. I don't want to eat breakfast there again.

We stayed at the DLH in May 2025. I have to say it was very underwhelming and most definitely not worth the money.
There was an issue as soon as check-in happened. They had me down for 2 adults, 2 children, when it was 3 adults, 1 child. They did quickly fix this, so I'd give credit to the reception staff there. The only pros, in my opinion, are the princess meets that you can book and how close it was to both parks.
The cleanliness of the hotel and rooms were great, the service staff that made the beds and did the turn down service was always excellent.
The breakfast wasn't the best, I found sequioa breakfast better. I hate that I couldn't make my own hot drink, so I had to wait to be asked what drink I wanted, one morning no one came to us so when I asked someone he rolled his eyes and said he would sort it and I never saw him again. So I had to ask the next cast member.
The royal banquet was included, and this was not worth the money for us. We don't eat sea food, so we just had some bread and mickey potatoes. 2 out of the 4 characters missed us as we were shover into the corner.
Only a small few of cast members/servers were very rude and just didn't seem to want to be there and I get it, you're at work and who likes work, but after paying what we did i expected so much more grand service and it just fell short.
I do not think I would book here again for the price. Personally, I think this is a 3 star hotel hidden behind a 5 star.
At swimming be careful of the foot pool when walking into the pool, I nearly slipped, they decided to put a small puddle of water to wash your feet before entering the pool, but they did this on a small slope, that is just an accident waiting to happen

Bonjour à vous ! Et merci, merci pour votre accueil absolument incroyable et magique, quelle équipe vraiment dévoué et serviable au sein de cet établissement ! Pablo, Marta, ... et toutes les personnes que nous avons eu la chance de croiser (voiturier, bagagiste, acceuil, personnel de chambre, manager,... et j'en oublie sûrement), ne changez pas vos sourires et votre joie de vivre ! Les princesses du royal kids et des animations de l'hôtel aussi ont été absolument toutes magiques, attentionées, et ont mis plein d'étoiles et de magie dans les yeux de ma fille. Le personnel du royal banquet a été aussi incroyablement sympathique et ne parlons pas des personnages qui en plus d'être touchant et magique, ont réussi a nous faire vraiment rigoler ! La magie de Disney existe grâce à des personnes comme vous TOUS ! Vraiment agréable de passer des moments comme ceux-là de nos jours ! Merci à vous et nous vous souhaitons à tous une très belle continuation à tous ! FÉLICITATIONS !