Avis RELAIS SPA Chessy

Rien à dire au niveau du personnel.
Juste un bémol, les murs des chambres niveau 1 sont très mal isolé, on entend son voisin parlé dans les moindres détails.

Staff is very kind. Rooms are good for an European otel. They have a nice pool which was very good for the kids. But pool times are limited for kids. The hotel is very close to mall and outlet. And of course very convenient for disneyland. They free shuttles for disneyland. Overall I recommend.

This hotel was AMAZING. I'm soo apprehensive about travelling with my daughter who has special needs. This hotel made our holiday relaxing, comfortable and most importantly enjoyable for my child. Everyone was so accommodating and the room was fabulous. We stayed here as it was near to Disneyland, the shuttle driver (organised by the hotel) was lovely. 10/10. We will be back soon x

Nous avons juste profité du spa conseillé par les professionnels Mariott ou nous séjournons

Venue pour un week-end avec ma mère pour la fête des mères. Nous avons passé un agréable séjour. Le personnel est avenant et serviable (mention spéciale à la barmaid qui était très souriante, serviable et avait le sens de l'humour).
L'espace Spa/piscine qui était la raison de notre venue nous a totalement convaincues et le petit coin détente après une bonne séance de piscine est plus que bienvenu! Petit plus très apprécié : déguster un thé différent chaque jour ou une eau détox. Ambiance calme et reposante.
La chambre est spacieuse et très bien aménagée. Quelques réparations sont à prévoir (prise qui sort du mur et latte au sol qui glisse) mais rien qui ne puisse gâcher notre séjour.
En bref: un séjour plus que validé et une adresse que nous gardons bien en mémoire pour nos prochaines visites dans ce secteur.

This hotel was amazing.
It is very close to the Disneyland Paris parks and have ongoing shuttles available for transportation to the park. It also is close to shopping and restaurants.
The staff were very friendly. The breakfast was yummy. They even have spa amenities available for patrons.

The experience was wonderfull, from the welcoming till the departure. The pool, the breakfast...|A spécial thank to Antonin who made the experiece perfect for my daughter's birthday. |The Shuttle for Disney is a real plus. |I strongly recomand this hotel.

Overall experience was ok. Hotel close to Disney with excellent free shuttle service to the parks. Concierge team absolutely fantastic, both informative and friendly. Reception staff could do better. Two members of the team were very poor mannered and unhelpful.||House keeping apparently ends late afternoon so if you expect to have an afternoon nap and don’t allow the cleaners in your room it won’t get done!! At first glance rooms looked clean. However on closer inspection there was dust and hair visibly under the bed. The toilets are old and in need of replacing. Shower gel bottle was empty had to request it to be replenished. Dishwasher in our suite wasn’t working and cleaners didn’t even tidy the dirty dishes so I guess they just make the beds and empty the bins. Very strange system for a hotel not to have house keeping 24/7. I would recommend the hotel consider their house keeping routine as it is in need of a rethink in line with other 4 star hotels and guest expectations. ||Breakfast was very poor. No tea available on our entire stay. I did ask the staff at the start of our 5 day stay but they never facilitated my request. Plus they only have one machine with hot water (not even hot) so the line for hot drinks was always busy in the mornings. I had to go buy tea and make it in the room to bring to breakfast. Very dissatisfied. Food selection not great either. Maybe skip breakfast at this hotel and go to the local cafes across the road.||I agree with a previous review. The available pool time for children is not good. This should be reviewed as most families are at the park during these hours (maybe that’s why the hotel does this, very inconsiderate).||Would I recommend this hotel to families? NO. There are better alternatives outside the Disney Parks.||The only plus is it proximity to local restaurants, shops and train station.

On the day of our arrival, we headed straight to Disneyland since we arrived earlier than the check-in time. In the evening, when we got to our room, we were surprised to find the air conditioning on and the room was very cold (considering it was early May and still quite cold outside).||As for the food, it was OK, but what shocked me the most was that we only had one set of cutlery for the entire breakfast. That meant if I had pancakes with Nutella and then wanted to eat scrambled eggs, I had to use the same fork. The staff was quite slow in replenishing missing bread or drinks, and I even saw them bringing baguettes with their bare hands (I don’t even want to imagine what they had touched before that).||In the room, we had the option to make tea or coffee, but we always had to use the same cups, as there was nothing available to wash them properly.||The offer for staff to personally drive us to Disneyland was nice in theory, but poorly thought out in practice. It would make more sense for the hotel to hire a dedicated driver instead of relying on whoever from the staff happens to be available.||The hotel has only one pool and one hot tub. Once, I waited two hours to get into the hot tub because it was constantly occupied, and in the end, I didn’t even get the chance to use it, unfortunately.||The transfer from the hotel to CDG airport was supposedly included in the price, according to the reception. However, the driver asked us for €100 at the airport. When I contacted the hotel to ask whether this was standard procedure, I never got a reply (honestly, I would’ve preferred to pay for the transfer at reception — at least then I’d know where the money went).||Overall, the experience was okay, but I would choose a different hotel next time (and I’m not a demanding guest — I just value certain standards)

Great location for Disneyland. Had to make a number of calls to reception to rectify things during the stay which was annoying but otherwise ok.

Parfait pour un bon moment de détente en amoureux.
Lit très confortable, chambre spacieuse.
La kitchenette est un plus

Ho scelto questo hotel per le recensioni positive e il punteggio Booking e ne sono stata spiacevolmente colpita.|Abbiamo soggiornato in una junior suite, 500€ per 2 notti: camera molto sporca, sotto il divano letto dei bambini una sporcizia imbarazzante.|I braccioli del divano erano tutti macchiati.|Inoltre il materasso era sprovvisto di topper e sporco di capelli e peli! Ho chiesto una coperta extra da utilizzare come sotto materasso per avere almeno un piano decente per dormire: dopo diverse sollecitazioni al telefono, mi hanno portato alle 23 una trapunta tutta macchiata e piena di capelli neri che ho chiesto di sostituire.|L'altissimo materasso dei letti invece è tutta scena, sembrava di dormire in amaca!! Colazione a buffet semplice e anche le sedie della sala ristorante erano sporche.|Mancanza di pulizia ovunque.|Unica cosa positiva la vicinanza al Parco e la navetta gratuita. Rapporto qualità prezzo esagerato, si può trovare di meglio e credo di più pulito.

المكان جميل وممتاز جداً وقريب من ديزني لاند ويتوفر باصات تابعه للفندق تودي وترجع من ديزني مجاني وقريب من المول والاوتلت ومحطة المترو
عيبه مرتبة السرير غير مريحه نوعاً ما

Expérience SPA NUXE au top ! 45 minutes en duo passés à une vitesse grand V - Nous avons été très bien accueillis et suivis par Camille Notre prochain rdv est déjà programmé

Très bon hôtel
Dommage les enfants au spa tout sauf zen
Et TV non connectée sans les plate-forme svod Dommage en 2025 pour un hôtel 4☆

Personnel au top

send me the glass that I lost

We really loved our stay. The personal was super friendly and helpful. The spa and the pool are great! Very good shuttle service to Disneyland. We did not like the breakfast and ended up going there just to meet with the rest of the family. I believe it was quite good with good variety - just not to our liking. The rest was absolutely great and can highly recommend.

Zimmer grosszügig, mit eigener Küche ausgestattet, sehr gut beim reisen mit Kleinkinder.
Das Personal war immer freundlich und hilfsbereit, der Standort perfekt, in der nähe vom Bahnhof, Einkaufsmöglichkeiten, Shopping und dem Disney Land. Der Hotel Shuttle zum Disney ist perfekt, und mit dem Zug ist man in 40min im Zentrum von Paris.
Der Pool ist leider für Kinder zeitweise gesperrt. Ab 17uhr dürfen nur Erwachsene in den Spa-Bereich. Das wäre meiner Meinung nach bis 18uhr zu verlängern.
In der Tiefgarage sind Steckdosen zum Laden welche kostenlos genutzt werden können. (Cee 32 blau, 1phase)
Das Restaurant hat eine gute Auswahl an Speisen, auch für die Kids ist etwas dabei.
Das Frühstück Buffet ist reichhaltig, es hat sehr viel Auswahl und jeder findet etwas ansprechendes.

Spent 5 days at this wonderful hotel last summer. Location was perfect for Disney, train station and shopping centre. But what was most outstanding was the staff! We arrived and met Youssef S, whom we actually mistook for the hotel manager because of his professionalism, efficiency and care. We were given maps, assistance with bags when needing storage whilst we visited shops after check out, this was extremely kind as not many places will do this once you’ve checked out. This meant we didn’t have to lug around hefty suitcases with small children in tow, between check out time and leaving for airport. A TV in our room was broken on arrival and manager Alyssa ensured we were not unduly charged which was a relief and a testimony to the hotel’s honesty, as there’s a substantial list of charges for damages in the rooms. The room we were given had an adjoining room door which was unlocked when we arrived. As I was a mum travelling with my older daughter and two younger children, this did not feel particularly safe, however the staff ensured the room was secured by the time we got back. The housekeeping staff wrote also amazing. They seem to pre-empt what you need in advance and we were always well taken care of. Thomas, the concierge and a couple of others whose names we didn’t manage to learn were all formidable. The hotel has complimentary vehicles, and will drive you to Disney with no requirement to book in advance. On the first day we were stunned when we got back to the drop off area outside Disney Village, expecting to call the hotel and request our pick up, but to our utter surprise and joy (it was very late and we were exhausted!) our chauffeur was already there waiting for us, having noted we had not yet returned from our day out. This thoughtfulness was above and beyond anything we’ve experienced and we’ve travelled and stayed 5*+ hotels. By far the first to car for you as though you are their own relatives, which left us feeling as if we were saying goodbye to our family upon leaving. We didn’t get to try the food as we ate out every day, but the hotel looked lovely. The pool area was a huge bonus, and you do get that luxury feel upon entering the recreational area. The pool was family friendly, and welcoming for children, who do tend to behave. Not just ours others as well, so you didn’t feel as if you were overwhelmed by noise. I can’t recommend this hotel enough, and if we ever visit Disney again this will be the place for our return. Hopefully we’ll get to see the staff again too, yes they were that lovely! Thanks guys for making out trip more wonderful. You were all certainly part of our great memories :))

I have been meaning to leave this review for ages but just never got round to it. I can’t thank this hotel enough for the help they gave me whilst my niece fell sick in the hotel last year and ended up in hospital. I can’t thank you all enough how you responded and got the ambulance for us. They also offered us extra time in the room if we needed to but in the end we did not need that extra room. It was unfortunate what happened with the situation but end of the day the management here really pulled through at a time of need. ||The service was beyond 5* and the hotel was really nice as was the breakfast and then they offer free ride to the park. ||Thank you All

Cadre exceptionnel, idéalement situé et proche de toutes commodités. Quelques finitions restent à parfaire, mais l’ensemble est très attrayant. L’accueil a été particulièrement chaleureux. Nous remercions le personnel pour son professionnalisme et sa convivialité.

Wonderful hotel to stay for a visit to Disneyland but there's also a train to Paris and it's easy to reach to visit the city too. Very clean, big room and the big bonus is the kitchenette. We didn't use it much because we were out all day but if needed, you have all you need. Free shuttle to Disney on demand and a very short ride. Breakfast was good and enough. We would stay there again.

Mereviglioso, servizio navetta eccellente, ma tutto nel insieme. Ottima posizione, le stanze bellissime, pulite, comprese di tutto. Vicinissimo a Disneyland, colazione top. Grazie per la gentilezza e la professionalità

We stayed two nights and booked two rooms with interconnected door for the kids. The hotel is great and the location is excellent for families that want to visit the Disneyland, most of the staff are fabulous, however the cleaning department should go through refresh as it seems the staff are not satisfied with their occupation. We had two incidents which ruined our staying.
The first one was when we returned from the Disneyland at 17:00 and discovered that our room wasn’t cleaned. This could happen and we asked to send someone to clean it, after 30 minutes, I went to the reception and asked for an update and have been told that we put a don’t disturb sign according to the cleaner, which was a lie, eventually they sent the supervisor and the cleaner to clean it at 18:00 while the kids were in bed.
The second one occurred on the second day, we were about to leave the room for another day at Disneyland and the cleaner entered to clean the room and asked my wife why she didn’t put the dishes in the dishwasher. We were in shock as we haven’t seen this kind of behavior from a hotel’s staff. If this is the policy in this specific hotel then we should have been informed in advance. We returned from another day at Disneyland and found out that the room was cleaned, however the dishes remained at its place.
I encourage the Hotel’s management to pay attention for these details and make improvements because the hotel itself with the facilities is really nice.

Stayed Easter weekend ||Pros ||Great location for Disney, outlet village and shopping centre |V close to train to Paris |Family rooms v spacious and comfortable|Lovely pool and spa |Excellent shuttle service to Disney with friendly drivers ||Cons||Hotel is worn in bar and restaurant area |Ate one night in restaurant - awful food - reheated slop |Breakfast service was terrible - not enough staff and they kept running out of food and cutlery. An ok buffet. Kids were disappointed with cold pancakes. |Bar service at night equally disappointing- one girl serving an entire bar on Easter Sunday night. The poor girl was run off her feet (and reacted so professionally to the pressure)||A 3 + star hotel not 4* |Reception staff are not very friendly

C'est agréable

C'est avec le cœur lourd que je poste cet avis....
Je suis une cliente fidèle depuis maintenant 15 ans avec ma soeur. Malheureusement à cause d'un manque d'information de la part d'Agoda (qui a malgré tout cherché a compenser le préjudice au mieux), l'un des services les plus important du relais spa chessy manquait. Le personnel , qui en temps normal cherche toujours à arranger le client a cette fois ci été plus qu'odieux et je pèse mes mots. Je pense que les 2 personnes que je vais viser plus bas dans mon commentaire ont oublié que je côtoie cet établissement depuis 15 ans et que des soucis il y en a déjà eu dans le passé et que le personnel a toujours su gérer la situation avec beaucoup de tact et de professionnalisme ce qui donne envie au client de revenir. Je vise le réceptionniste Davide avec un E, qui avec son sourire narquois (c'est important de le souligner pour un réceptionniste) a Clairement dit ce n'est pas notre problème allez vous plaindre auprès du site sur lequel vous avez réservé car nous ne pouvons rien faire pour vous avec en prime un air de satisfaction collé au visage. Je vise également la responsable présente le 8 janvier dans l'après midi qui vous m'excuserez mais n'a pas les qualités attendues d'une responsable et qui ne gère apparemment pas la relation client. Elle m'a tout simplement expliquée qu'un geste commercial (agréable) de la part du relais spa chessy n'était pas envisageable et ce même si le préjudice est réel car même si la réservation passe par agoda et qu'ils reçoivent l'argent de la réservation, ils ne sont pas en pouvoir de vous faire un geste (offrir une prestation supplémentaire par exemple, je n'ai pas à lui apprendre de quel façon on peut faire cela et que la fidélisation des clients passe également par une gestion interne et direct avec le client). Le réceptionniste insiste tout de même avec son comportement pendant un bon moment sous le regard des clients et la responsable en a fait de même dans le hall d'entrée. Le tout ayant pris une bonne demi heure je le précise car en plus Mr Davide le réceptionniste m'emprunte mon téléphone pendant 10 min avec mon accord (car je pensais qu'il allait revenir 2 min après) pour montrer à je ne sais qui dans un bureau fermé qu'effectivement les 1ers propos qu'il m'a avancée d'un air malicieux pour me dire que j'avais tord s'avéraient faux car oui il prenait un MALIN plaisir a insister sur le fait que j'avais tord.
Je n'avais à ce moment pas a préciser que je suis une cliente datant de 15 ans avec ma sœur pour ne pas me faire humilier à la réception ni pour avoir un geste de leur part. Je n'avais pas à la spécifier ni au réceptionniste ni à la responsable car je souhaitais vraiment voir jusqu'ou cette farce allait aller. Je n'ai jamais insisté en 15 ans de passage régulier dans cet Hôtel pour avoir un geste lorsque cela le nécessitait mais je sais de ce fait, par expérience qu'un réceptionniste lui même est en capacité de faire quelque chose lorsque l'établissement comprend que c'est délicat pour un client.
Je note aussi que lors du check out on a le culot de nous demander de régler un supplément de10euros car apparemment la taxe de séjour payé la veille a augmenté depuis le 1er janvier (nous sommes le 9 janvier et taxe de séjour a déjà été réglé la veille) et qu'ils n'ont eu l'information qu'à minuit. Je ne conçois même pas de demander cela à client qui n'a rien à voir avec ce soucis de communication. Heureusement que la réceptionniste n'a pas beaucoup insisté.
Je suis honnêtement outrée par le comportement du réceptionniste Davide et de cette responsable, j'en suis venue à me demander s'ils avaient réellement un diplôme ou l'expérience nécessaire pour assumer le poste qu'ils ont, surtout dans un hôtel qui vise une bonne réputation.
Je pense qu'il est très important de comprendre que je fréquente cet établissement depuis bien longtemps pour savoir comment il fonctionne, ses défauts et sa force de gestion qui pendant ces 15 années ne m'ont pas déçu jusqu'au 8 janvier.
Il y a des soucis de communications à sérieusement revoir je pense

Comme à chaque fois, séjour impeccable. L'accueil est très professionnel et à l'écoute. Les chambres propres et la literie très confortable. Le service de navette pour Disneyland fait absolument la différence malgré la hausse des prix sur ces dernières années ce qui nous pousse à revenir. Les chauffeurs sont vraiment sympas et font un travail stressant bravo à eux. Petite pensée particulière pour Matthieu !

Un espace détente et de massage de qualité je recommande

Magnifique hôtel. Le personnel est agréable. Les chambres sont très bien équipées et propres. Le Spa un délice.
Petit déjeuner incroyable.