LE ROYAL MONCEAU RAFFLES PARIS ^{* * * * *}

Ce place mérite sa distinction, tout est parfait, l'accueil en réception, l'attention Butler, la propreté des lieux et de la suite le personnel est très accueillant et chaleureux. Etablissement idéal pour un séjours en couple on s'y sent comme a la maison

I recently stayed at Royal Monceau and had high expectations given its reputation and category. Unfortunately, the experience did not fully meet the standards one would expect from a luxury establishment.

I booked directly through the hotel, and my requests for an early check-in and two separate beds were confirmed by the booking agent. However, upon arrival, the room was not ready and I was asked to wait in the lobby—with no offer to assist with my luggage. By 3 PM, the room was still unavailable, and I only received the key around 4 PM.

Despite the confirmation, the room had not been set up with two separate beds. Basic amenities such as towels, glasses, a coffee machine, and a kettle were also missing and had to be requested separately. At one point, room service entered the room immediately after knocking, without waiting for a response—a clear lapse in privacy.

While the bedding was comfortable, sleep quality was compromised. The curtains were not blackout, allowing significant light in from outside, and the room phone emitted a persistent bright light with no option to turn it off. I had to physically cover the phone to reduce the disturbance.

To conclude, the front desk staff appeared undertrained. At check-out, no one asked how my stay had been, nor did they offer to arrange a taxi—small gestures that are typically standard in high-end hospitality.

On a positive note, the spa facility was very pleasant and well-maintained, offering a welcome moment of relaxation during the stay.

There were some redeeming aspects, but overall, the experience fell short of the level of service and attention to detail expected at a hotel of this caliber.

Magnifique

Exelkente découverte de ce Palace, nous étions habituellement clients du Bristol.
La suite était très spacieuse et confortable.
Compliment spécial pour Le personnel de service en chambre efficace serviable et extrêmement gracieux
Un seul regret : le refus strict à ma demande d acquérir 2 ou 4 verres à vin (customises Cocteau ) identiques à ceux mis à disposition en chambre.
Ma demande ne m avait pas semblé si extraordinaire que cela.

Overall good experience, good service and location. However, the air conditioning in the room is too loud, we could not sleep with it’s on.