HÔTEL MATHIS * * * *
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Hôtel chaleureux à l'atmosphère feutrée proposant des chambres dont celles avec balcon, un bar ouvert toute la nuit.
L'Hôtel Mathis a été rénové très récemment. Si la couleur or est bien présente, elle n'est en aucun cas clinquante. Elle réchauffe juste l'atmosphère qui est déjà très feutrée. La décoration joue dans le rétro décalé, travaillé avec élégance. Les chambres se cachent derrière une façade discrète dont les stores et grilles noires semblent les protéger des regards indiscrets. Seule une lumière tamisée filtre derrière des tentures captives. Certaines chambres ont des balcons équipés de petites tables et chaises permettant de prendre le petit déjeuner ou une boisson. Le bar, tout de rouge vêtu, rappelle les salons Napoléon III. Il est ouvert toute la nuit.Le Mathis cultive l'esprit maison et entretient une relation privilégiée avec ses résidents, en offrant un service sur mesure haut de gamme, discret et chaleureux.
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Avis des membres sur HÔTEL MATHIS
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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I would like to start off by saying, the hotel itself is great, rooms are great and modern, the space is clean, and the location is amazing.
The daytime staff was also amazing and helpful. However, the night concierge...I do not even know where to begin. I do not even know if it would make a difference. After seeing numerous negative reviews regarding the night concierge, and then seeing that he is still employed, is quite mind boggling. It very clearly shows that management is not concerned with the concerns of their guests.
The night concierge is the MOST RUDE human being, who works in the hospitality industry, I have ever encountered. His tone and demeanor almost make you feel terrible for even asking him a question or bringing up a concern.
At the time of booking, my husband and I were unsure if a friend would be staying with us as well. However, we still booked a room that can comfortably sleep 3 people. At the time of check in, we arrived with our guest. The way the night concierge looked at us, you would think we came to cause trouble. He informed us that because our guest is not on the reservation, he is unable to stay. Okay, we did not know this policy in advance and we apologized. We even offered to pay any fee that would be associated with our guest staying with us. Mind you, on Expedia, the room is listed as sleeping 3 people, any 3 people, regardless if they are a child or adult. The night concierge did not want to be bothered and forced my husband to pay for a separate room, mind you, it is 11:00pm at this point. We are exhausted from travelling all day and the night concierge just wanted us to go away. It seemed he could not be bothered to offer any other solution or be helpful at all.
The next night, we had 2 guests that wanted to come up, not stay in, just come up to grab a few gifts and leave. The night concierge said "absolutely not, that is not allowed, they are not welcome". I am a PAYING customer, they are not staying overnight. Ridiculous. Based on the reviews, this is by far not the worst interaction a guest has had with the night concierge. The fact of the matter is that if management does not care how this person interacts with guests, what else are they not caring about?
Something to consider. Extremely rude and unhelpful person. Made our first night in Paris absolutely dreadful.