HELZEAR MONTORGUEIL
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Immeuble abritant des appartements de bon standing, meublés avec goût et avec une cuisine équipée.
Un petit immeuble et une cour intérieure qui donne accès à trois appartements de bon standing (Le Nôtre, Mansart et Gabriel) prévus pour recevoir jusqu'à 3 adultes. Des appartements meublés avec goût, aux notes contemporaines apaisantes, et parfaitement aménagés avec une cuisine équipée, un bureau avec connexion Wi-Fi, une salle de bains avec douche à l'italienne, et une belle salle à manger s'ouvrant sur la cour uniquement pour l'appartement Gabriel.
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Avis des membres sur HELZEAR MONTORGUEIL
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good to stay and great location!!
There are no facilites, and no staff after 10PM. Our entire stay was disasterous, from sewage pouring out of the shower drain and going 3 days without a working shower or toilet, to booking a ground floor room with a bath and being given a first floor room with a shower. The staff were extremely unhelpful (except for the manager who did try to make things right, but as soon as they left, it all fell apart again)
On our last day, they told us they would move us rooms so that we could use a working shower, and that we needed to wait at the property until the room was ready. THIS DIDN'T HAPPEN UNTIL GONE 5PM IN THE EVENING. This cost us our entire last day in Paris and was very upsetting to my wife and child. The rooms are quite dirty, we stayed for 5 days and the hard floors were never mopped once.
Towels were not replaced unless you asked and the beds were not changed in the 5 days we stayed.
Overall, the property is very dated, quite dirty, not very accomadating and the staff are totally unsympathetic to any issues. If you have a problem after 10PM (like sewage pouring out of the shower drain) then you are totally on your own as they don't answer the out of hours number.
Update:
The hotel finally contacted me to ask me to remove my review in return for a 5% refund. After some back and forth, we agreed a refund amounting to about 40% if we removed our review. They asked us to remove the review and they would then make the refund payment. After removing the review, they then contacted us again saying they were only going to refund 10%, because it was a misunderstanding. An absolute scam!!!