NEW HOTEL LE VOLTAIRE * * *
Y aller et contacter
Hôtel bien situé à l'accueil chaleureux proposant divers services et des chambres simples mais fonctionnelles.
Le Newhotel Candide se situe entre la place de la Bastille et la place de la République. L’accueil est un pur bonheur tellement le personnel est chaleureux et toujours prêt à renseigner les clients. Les services sont nombreux dont un salon de coiffure/institut de beauté et une chapelle... Les chambres en revanche sont très simples mais fonctionnelles. Le petit déjeuner est servi dans la chambre ou dans la jolie salle prévue à cet effet, décorée de façon très bucolique.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
Avis des membres sur NEW HOTEL LE VOLTAIRE
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Questions fréquentes :
Lit en 140 une blague pour un 4 étoiles.
Insonorisation inexistante = réveillé à chaque passage et fermeture de porte.
Un 4 étoiles qui en vaut 2 ou 3 max mais au prix d'un 4 bien entendu...
Passez votre chemin.
Petit déjeuner copieux et varié
Unfortunately I cannot recommend this hotel. During our stay cosmetics went missing from our room. In the same weekend another hotel guest also had things go missing from their room too.
Both cases were reported to hotel management, but despite the seriousness of the issue, the management were not surprised by it. When challenged about what they were going to do about it the hotel manager was unsupportive and indifferent about trying to resolve it. Despite the seriousness of the issue, she implied it was our fault that cosmetics were not placed in the safe?!?
Although it was reported to the police, there is an open case with the police in the 11th district of Paris police commissariat, to date no compensation has been offered by either booking.com (the platform we booked the hotel on) or by the hotel.
This ruined what was otherwise a wonderful weekend in Paris.
UPDATE 13.01.2025. Today I finally received a reply, far to much time it should have taken for such a serious matter. Like other responses to negative reviews the response from new hôtel group is polite, but ultimately empty and worthless. The fact that the spend more time on their image on social media presence than solving real the real issue is highly disturbing.
Again I must repeat there was also another guest who had property go missing AND the there is an open case with the Parisian police!
On their website new hotel group prides its self on the heritage of a family home. In my home at least I can be sure my property will be where I left it when I return. I guess it is just nice marketing words that should not be taken seriously.
It very much seems that despite the polite words suggesting otherwise new hotel group really has no interest in serious customer concerns and profits come before customers. Very sad indeed!
This whole matter has been very disturbing and ruined our trip.If you indeed mean what you say that you remain reachable will you put this right for both the other hotel guest and ourselves who have suffered, or do you only offer more empty words?
Update 15.01.2025. Despite claims full faith in their staff, this if the the review that I found during my research is correct it would mean ours was not an isolated incident. On the zenhotels review site for this hotel one can find a 1 star review by a verified traveler who had electronic items go missing from their room. According to their review all staff were questioned in front of them but the items were not returned. Honestly what was the hotel management expecting, it was highly improbable that they would get a signed sealed confession!
Update 18.03.2025.
Nearly three months later and still no compensation. Despite their own written feedback to this review "We are, and will remain, at your disposal, Sir." they were clearly ware that that was never going going to be a satisfactory response to property going missing of that was a demonstrably false statement with only the intent to white wash reviews.