MONDRIAN BORDEAUX LES CARMES ^{* * * * *}

Très bel établissement étonnamment confié à du personnel inexpérimentée et surtout une jeune direction arrogante et dédaigneuse.

Autant dire que nous n'avons pas du tout été satisfaits.

De plus, la cuisine du restaurant est tout aussi prétentieuse et pas au niveau prétendu.

Nous avons passé un agréable moment. En revanche nous avons trouvé le service très lent et peu attentif. La chambre et le Spa sont très agréable. La literie et la salle de bain très bien aussi. La réception est très à l'écoute.

My wife, our five-month-old, and I recently stayed at Le Mondrian Bordeaux, and while some aspects truly shone, others significantly detracted from our experience.

Let's start with the positives: The concierge team was outstanding. Upon our arrival, they efficiently booked us a dinner reservation at a fantastic nearby restaurant. The next day, their suggestions for lunch in Saint-Émilion were equally spot-on, leading to a memorable meal. The valet parking staff also deserve high praise; they were consistently super friendly and incredibly helpful throughout our stay. Indeed, the hotel itself and its service were undeniably excellent in many respects.

However, our stay was unfortunately marred by a poorly managed event. We were informed upon check-in about a garden party, assured it would conclude by 10:00 PM. This was later extended to 10:30 PM after we raised concerns. Yet, the reality was far from these promises. The DJ continued playing loud music until 11:10 PM, and even after that, guests continued with quieter music and loud conversations until 1:00 AM. For a hotel of Le Mondrian's supposed standard, this lack of respect for guests' peace and quiet is simply unacceptable.

To add to our frustration, we were offered a complimentary drink at the party as an apology for the disturbance during check-in. Yet, when we went to redeem this offer around 9:00 PM, we were asked to pay for our drinks. This inconsistency in service and communication was incredibly disappointing.

Beyond the noise issues, the breakfast was also a letdown. Compared to other hotels of this caliber, the selection was subpar, lacking any international options. It was a very traditional Western breakfast with decent products, but nothing particularly amazing. The scrambled eggs were barely edible, and it would be a significant improvement if they were either prepared to a higher standard or made to order.

Finally, it's clear that the rooms facing the garden are simply not soundproof enough to accommodate late-night events. If the hotel intends to privatize its space for such parties, it should do so entirely to avoid disturbing regular guests.

Bel accueil, bon service, plus que du service, des personnels vraiment au top...

Bel accueil, bon service, plus que du service, des personnels vraiment au top...