LA GRANDE GEORGETTE

Pro’s |- Location for cathedral (not near champagne houses)|- Restaurant (dinner only - breakfast extremely poor)||Con’s|- Rude staff|- Rooms not as advertised|- Clientele are made to feel as if they are lying|- No responsibility for any issues - again clientele blamed|- Do not respond to issues and blame guests||Hidden Charges |- Charge EUR 25 per night to park (& you have to walk to the car park)|- Charge EUR 15 for one hour use of pool per person (& must be over 12)||I also witnessed the manager being extremely rude to a guest who was distressed about a room situation.||Look elsewhere this hotel charges 5 star prices but does not deliver in service, breakfast, staff, amenities. Also be aware of the ‘high ratings’ from influencers etc.||Marriott should be looking into how staff behave in this hotel as it’s not the standards experienced in other Marriott hotels and blatant lying seems to be the normal service for this hotel.

Do it be fooled by the location …. The ‘paid’ plugging by various webpages and the glossy instagram shots…… it is really deceiving.||Beautiful location, great dinner and majority of staff very nice.||Now let me get to the detail or the lack of attention detail for a ‘5 star’ hotel.||Arrival, luggage, personal items, clothes, ladies handbags left in hallway and not taken to the room when it was available (effectively we arrived at 2pm - rooms are not ready until 3pm). We understood luggage would be stored in the baggage area/room, it wasn’t and we only made this discovery that all our personal items and valuables were sat in a hallway available for anyone to take.||Paid for balloons to be in room on arrival - 2 half floating helium balloons one severely dilated and 4 balloons scattered on bed - the person whose room it was didn’t even understand what it was meant to be.||Rooms, booked courtyard (requested twin & connecting or even near), given 2 king rooms facing a construction site on a noisy road on different floors.||Courtesy items - Water & crisps, not there missing.||Toilet black mould on the shower, chipped vanity unit, unclean sink, half empty toiletries bottles for starters - no hot water on one night, had to come out shower.||Asked on arrival in respect of the rooms (as was celebrating a special birthday for elderly relative) was told we didn’t book courtyard, produced evidence we did, told that the room type we have there are no twin rooms - pointed the ‘manager’ to the website where it shows room category (which states twin rooms). Advised that we had put down rooms that were next to one another - advised there is only 1 room type on each floor so not possible. Is this really true? As we booked a courtyard and we were on the street - so let’s say this is not true (yet again. Mentioned the balloons, how there were 2 helium one half deflated and neither were floating - advised we did not know when you would arrive (remember we checked in at 2 a can’t get room to 3 so came back at 530 - luggage in the hall) so we said that 2.5hrs the balloons should still be inflated and 2 small balloons was bad show and rather pathetic. This is an 80th birthday it’s a big deal! The missing item - ignored - we said that it wasn’t a great start to a special weekend and could we pay to move rooms as we especially booked courtyard for no noise (medical reasons) told no sorry no other rooms at all so no way. Now, this is what makes a hotel - the ‘manager’ was rude, insulting, dismissive and technically lied - remember the room type! We didn’t book, the request we didn’t ask (we did had proof) and the solution to this was I can give you a free glass of champagne! We don’t want a glass of champagne - we want to not be insulted, spoken to like we are unintelligent, patronised and basically down right rude.||There were other issues - the same ‘manager’ appeared when we had no hot water - to run the water then 5mins later it became hot to then say it is hot - however before that stood and told us this is as hot as it gets (the dial was over the 39 degrees and it was not even like warm) when in the morning we had to turn the shower dial less than half way as it was scolding - again clearly thinking we are not well travelled, unintelligent and that you can say anything to us as we are only guests. I asked him to leave the room, told him we are not idiots, that the continual lies of had enough.||There were other issues which I will not go into, but again the reason to write this at an ungodly hour is because of these.||So in a word - great location, valet drivers so helpful and kind - Dinner was wonderful, but it’s not a true 5 star hotel - no attention to detail and utter contempt for guests. If the real manager or even assistant manager wants to read this - happy to discuss.

Great place to stay when in Reims - visiting Champagne region for our first time. Everyone at the hotel was professional including the concierge desk who helped me with car service, recommendations etc ahead of our stay.

It’s a historic location, but inside very modern. Our room had a nice balcony and view of the cathedral. There is a lot of construction going on but it did not bother us at all. Storage is a bit tight but the amenities were great.

Perfect position for exploring.

Dont miss having dinner at La Grande Georgette - the tasting menu and service are ????

You pay for location here. With that said, the neighborhood is bustling. Service is very good although the hotel can be hard to reach by car if you are driving. There are street barricades that close at various times of day, even the locals don’t expect this.
Our room was on the 2nd floor at the back side of the hotel and was very noisy. You hear every street conversation below and the hotel carts start moving about outside at 7am and will wake you.
Other than that it was a pleasant stay.

This hotel feels very American (for good and less good). It has big comfortable rooms and a very large bathroom. The bed and linens were VERY comfortable and the location and concierge is excellent. They had refrigerators and nespresso machines in the room. The fridge was broken upon our arrival, but maintenance came and fixed it pretty quickly. Complimentary champagne on arrival would make sense to offer in this region and providing coffee in the lobby would be nice. More attention to the overall smell of the hotel would also be nice, but otherwise it was a very comfortable hotel and a good choice if you are looking for an affordable but nice place in Reims.