BEST WESTERN - CENTRAL HÔTEL ^{* * *}

Hotel très bien situé.
Très bon accueil.
Personnel très agréable et discret.

Merci au personnel de la réception à l’occasion de ce séjour pour le marathon de Tours
Emplacement idéal , en plein centre, gare à moins de 10mn à pied
Personnel vraiment top , toujours à vouloir aider
Seul bémol la salle de bain est très petite et le bâtiment un peu vieux , mais c’est un bâtiment qui a du charme en plein centre
Bonne expérience

Bel établissement et personnels sont très sympathiques...

After a previous night in a cramped boutique hotel in the historic centre of Tours it was a relief to spill into a king bedroom at the Central. It is still very conveniently located (with a car park if that matters) and provided a quite sleep on a busy night followed by a good breakfast.

We have been to beautiful Tours before and having previously noted this hotel, with parking and in a great location, we decided to book in advance on our latest French tour. We arrived very early from Poitiers but the pleasant and polite reception staff member kindly allowed us to park our car while our room was prepared, so we had the chance to walk around town and have some lunch. Upon our return, our room was ready and we checked in. So far, so good. The public areas of the hotel are looking very tired but apart from the loos on the ground floor, which were smelly, all was clean and tidy. Our room was on the small side and very dull and corporate but clean, and the bathroom was huge and obviously recently refurbished. We were unable to get the laptop on the WiFi but again, not a deal breaker. We decided to relax for a couple of hours before heading out for dinner. However, relaxing was impossible due to the horrendous thumping noise coming from the floor above. It was so loud it could be heard in the corridors. I went to the (very dark) fourth floor to investigate and could hear that it was children in one room who were seemingly tap dancing wearing hobnail boots. I went to reception to ask them to contact this room to keep the noise down. However, upon returning to our room the banging on the floor continued unabated. My husband then went to the room and knocked on their door and although he could hear their voices, they didn’t open the door. Still the constant banging, so we went down to reception again. The staff member explained that he had also knocked the door but the woman was refusing to answer. We asked for an alternative room on a lower floor but were told that as the hotel was fully booked, this wasn’t possible. We didn’t want to risk attempting to sleep in a room with constant noise from above, and with a migraine imminent, we checked out. We were in the hotel for around two hours in total. A shame, the location is great and the staff were lovely, but it did seem strange that for a hotel with 100% occupancy as claimed, it seemed practically deserted and the car park - which is quite small - wasn’t even full. The decoration and fittings don’t warrant a three star rating. We stayed at the excellent Oceania L’Univers instead, which is apparently only one star better but a world away in terms of decor, luxury and levels of service.