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RITZ-CARLTON ABAMA * * * *

Hôtel €€€
3.5/5
24 avis

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Carte de l'emplacement de l'établissement
Carretera General, TF-47, km 9, Guía de Isora, Alcalá, Espagne
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+34 922 126 000
2024
Recommandé
2024

Hôtel proposant toute une série de chambres de luxe et de suites dotées d'une grande terrasse avec belles vues sur l'atlantique

Impossible de le manquer lorsque l’on longe la côte ouest de Tenerife. Il surgit d’un coup avec une esthétique oscillant entre les réalisations de Bofill dans la région de Calpe ou un Disneyland un peu inspiré. Parfaitement éloigné de tout, ce resort ambitionne de réaliser une communion entre l’architecture et la nature aux alentours. Au cœur du resort, la Ciudadela offre toute une série de chambres de luxe et de suites, chacune disposant d’une grande terrasse pour profiter au mieux des superbes vues sur l’atlantique. Et côté logements, l’ensemble abrite aussi des chambres et des suites réparties dans les jardins botaniques qui s’étendent jusqu’à l’océan. Et pour ceux qui souhaitent s’isoler encore plus, les villas tagor, leur offrent un petit paradis encore plus caché. L’offre gastronomique est à la hauteur du lieu avec le MB de Martin Berasategui, 3 étoiles au Michelin et au total une dizaine de restaurants et trois bars. Pour les loisirs, sept piscines climatisées et une plage privée de sable blond, sans oublier un spa de 2 500 m², un golf de 18 trous, réalisé par Dave Thomas, sept courts de tennis et quatre de paddel. C’est bien sûr le nec plus ultra de l’île qui accueille aussi de très nombreuses manifestations de tous ordres.

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3.5/5
24 avis
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Mona
Mona
Visité en avril 2024
Bad service. I still haven’t received my invoice via email. Called them many times and they never answer. Managed to get them on the phone they said they would send and it’s been 1week. It is crazy for a ritz
annie edmondson
annie edmondson
Visité en avril 2024
1. In the middle of the night on 26.03, there was a large bang in the bathroom, the shell fell off the wall, if one of us were in the bath that it fell into we would have been seriously injured.

2. I let housekeeping know of a huge ant problem in the room, every time it was apparently sorted, they keep coming back. A insect and hygiene issue. I arranged a birthday cake for my mum in the room. We covered it up to eat later that day and it was absolutely infested
With ants.

3. The gentleman in the room next door sat on his balcony speaking incredibly loud, even when we shut the door we could hear him, we politely asked him to be quiet but he has ignored us numerous times to the point when my mum was poorly and needed rest and he was keeping her awake.
The hotel would not ask him to be quiet before 10pm. This happened frequently during our stay.

4. There were hundreds of flies on the food at the Mirador and these were just left with the food uncovered. Another serious hygiene and insect issue. You can see other trip advisor ratings on this.

5. We asked for various items such as towel, a teaspoon to come to the room over the duration and each time it’s took at least an hour.

6. My mum had been sick and suffered diarrhoea for 9 hours. Along with severe abdominal pains. The hotel only became understanding when he realised this may have been the Norovirus because I then had the same horrendous sickness and diarrhoea 24 hours later. We are still both suffering with this now on our flight home and are unable to eat.

7. The hotel was on the side of a cliff, when we asked to call a golf buggy for my dad who is 75, yet again either it didn’t come or they took over an hour. He also has issues with Parkinson’s and when he asked for a coffee the staff said ‘you can make it yourself’. Someone who had shaking hands struggles with motor tasks.

8. It was that windy, no umbrellas were allowed up by the pool. Therefore my dad had to spend the day in the room since there was no shelter from the sun.

9. My mum found two silverfish in the toilet when I was being sick. Another level of uncleanliness.
Annika M
Annika M
Visité en mars 2024
Seilbahn zum Strand: kaputt.
Damentoiletten am Strand: kaputt. Kein Türgriff, Toilettenspülung aus der Wand gerissen, kein Haken um seine Tasche aufzuhängen. Toilette wird tagsüber nicht gesäubert, um 17 Uhr nur noch ekelig. Der Boden dreckig und überall lag Klopapier.

Hinter der Dusche am Strand ein Haufen kaputter Liegen, die einen begrüßen.

Kann man ja alles aushalten - aber bei einem Ritz Carlton erwartet man es anders.
Rob Woolley
Rob Woolley
Visité en mars 2024
The worst experience at a hotel in my life. Stay away!!!! I have stayed at Marriott properties for 1000 nights and this was by far the worst stay. I was lured by my Marriott status and the Ritz Carlton Brand. This hotel should have any branding from Marriott or Ritz revoked—it does not meet the service standards. Great location and hotel but the service is horrendous! Despite a confirmation on the messaging app for a 11:00 AM check in, we finally got our rooms 12 hours later at 11:00 PM! The rooms weren’t even set up properly. They were clearly understaffed and staff failed to follow up on any of the requests from the rooms mentioned above to even dinner reservations. Do not stay here unless you are willing to have minimal expectations from ANY staff service including food service. STAY AWAY! Stay some place else in Tenerife for your own good.
Yu Zhou
Yu Zhou
Visité en mars 2024
Beautiful villas and villa lounge! I had the best shower head I have had at any hotels. The villas are beautiful with balcony going to the beautiful gardens. The entire property is so beautiful in pink. The beach club was superb and the landscape there is just so breathtaking!

I want to shout out to the amazing breakfast staff. I had an early tour so I showed up at 7:30 the breakfast start time. They knew I was in a hurry and was proactively asking for what I needed without me suggesting it! This level of service that anticipates guest needs is truly reflective of ritz Carlton standards.

The villa lounge is beautiful and its villa guests only. It sees the infinity pool overlooking the volcanic shoreline of Atlantic Ocean.

The gym is fabulous! Modern and full equipment.

Did I mention the pink architecture is picturesque everywhere? Just so beautiful. This is truly a resort experience.

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RITZ-CARLTON ABAMA compte 24 avis avec une note moyenne de 3.5. Vous pouvez consulter les avis de RITZ-CARLTON ABAMA en cliquant sur ce lien ou partager votre avis sur RITZ-CARLTON ABAMA en cliquant ici

RITZ-CARLTON ABAMA se situe au Carretera General, TF-47, km 9, Guía de Isora , Alcalá
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