RAMADA BY WYNDHAM SHREVEPORT AIRPORT * * *
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Le Ramada by Wyndham Shreveport Airport est un hôtel 3 étoiles situé à l'intersection des Interstates 20 et 220, à Shreveport, en Louisiane. Il se trouve à seulement 3,6 miles (5,8 km) de l'aéroport de Shreveport et à 11 miles (17,7 km) des casinos, des boutiques et du centre de congrès du centre-ville de Shreveport. Les chambres contemporaines de l'hôtel sont équipées d'un mini-frigo, d'un four à micro-ondes, d'un bureau, d'une télévision à écran plat et d'un accès Wi-Fi gratuit. Les suites disposent d'une cuisine entièrement équipée. Les enfants de moins de 19 ans séjournent gratuitement en compagnie d'un adulte. L'établissement propose un restaurant servant des plats du sud des États-Unis pour le petit-déjeuner, le déjeuner et le dîner, ainsi qu'un bar sportif. Un parking et un service de navette aéroport sont proposés gratuitement.
We booked a room at this hotel by calling their central reservation line, secured it with credit card, when we went to check-in, we were told we don't have any rooms available! After few minutes, we were told, we can give you a room, it is on second floor. When we went into the room, it had: dirty bathroom (it was really dirty), heavy mold, very bad mold smell, ceiling panels were hanging, no TV, where TV is supposed to, there were open wires, no light, only light in the room was night light on night stand, the lobby also didn't have light. When we said, this is not inhabitable room, we were told "we are under renovation and this is only thing we have". Front desk had offered that same room to three other guests before us and each one had refused to stay in there (we saw them leave the hotel in frustration). We were told since they don't have room, they shall not charge us (of course not, right?). We were charged full amount on our credit card. When we called hotel to ask them why we were charged, manager rudely hung up on us.
We filed complaint with Wyndham and they asked for our complete credit card statement, receipt from other hotel we stayed at. After providing those things, they didn't do anything!
We called our credit card company to dispute the charge, in response, hotel gave refund and next day, reversed the refund!!! Credit card company closed the dispute saying hotel has provided credit. But, hotel had already reversed the credit by charging credit card again!!
I am not sure how can they get an occupancy certificate for their rooms from city when their rooms are in such bad shape!!
You’ll end up in a bug-infested dirty room that’s falling apart, then when you return to the desk with your concerns they’ll basically call you a liar and refuse to return your money.