HÔTEL RIU PAPAYAS ^{* * * *}

Service top, gutes Hotel, sauber und gutes Essen. Nur die Getränke sind ein Witz, dachten wir könnten richtig schön ein paar Cocktails genießen, ist ja all inclusive, aber die schmeckten einfach alle nicht gut. Andere Riu Hotels, wo man für Cocktails bezahlen muss, bekommen das aber hin (Wissen wir von anderen Urlaubern). Die Cocktails sind also bewusst schlecht gestaltet. Da wir uns sehr darauf gefreut haben und dann enttäuscht wurden gibt's einen Stern Abzug

Relatively ok location.
Bad room situation.
Need to be renovated since long time.
No noise isolation.
The neighbor hotel plays loud music until 24:00.
Empty shampoo bottle will not be refilled.
Ladies at reception have poker faces.
Food variety is same everyday.

They say it’s free parking, in reality it’s employee parking.

The hotel has a sizeable parking lot that they mark as “subject to availability”. What they fail to communicate is that availability is exceptionally low because they use the parking as employee parking.

When you raise this with the reception’s manager lady and ask for advice they basically say “tough luck mate, go find a spot on the street”. The surrounding streets are also very hard to find a parking spot.

There are two problems here:
- They don’t communicate that the parking is permanently very low availability.
- This is a €200-300/night hotel. Not a low cost chain.

It’s the hotel’s decision how they use their parking resources, but they should communicate this transparently to the guests. Because when you come for a few days vacation you certainly don’t want to spend 30-90 minutes per day to spinning around looking for parking.

Disappointing experience.

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UPDATE:
After one more try of asking for help eventually the assistant manager (Romina) was exceptionally helpful. She provided a temporary resolution and promised she would contact the head office of RIU to uodate reservation sites to reflect the reality.

UPDATE 2:
Riu responded and promised they would look into why Reception was not that helpful. This is a move to the right direction. Thank you!

Pase la Semana Santa allí. Bastante ariedad de comida, el jefe de cocina estaba siempre en el comedor pendiente que toda fuera bien. No había camareros estresados como me otros todo incluido.La única pega es que no había citas disponibles para los restaurantes temáticos y se veía que estaban a mitad de aforo.

Hemos pasado 7 días perfectos en el hotel!!!todo el equipo super amable y un trato genial.soy celíaca y solo tenía que decirlo y me ofrecían un montón de cosas y cada cual más rica!!!!!me he sentido Genial.muchas gracias