ROSALIA'S MENAGERIE INN UPSTAIRS

My experience was unpleasant because of different reasons. This place would be better if they put effort in. I do not recommend staying here but it is not an awful place.

- The owner made me and my wife feel extremely uncomfortable when we were trying to check in. It felt like we were bothering him for being there 5 minutes before check-in time. It was weird and odd. He made us wait for no reason and we were alone in the downstairs bar. Such strange behavior for a hotel aka hostel.
- The room was super dusty. Like no one has cleaned the surfaces for several months. The bathroom was small but it’s Amsterdam so nothing out of the norm. You don’t have a closet in your room and it just feels like a cheap hostel.
- They should say something about the stairs. They are extremely steep and narrow. This is quite normal in Amsterdam but they should make everybody aware of it.
- The location is pretty good but you can go to a real hotel for a little bit more. The area is noisy but it is located centrally.
- The downstairs bar didn’t bother me but I understand how some people may feel uncomfortable.
- The service guys are nice and the bring your luggage up for you and they make breakfast for you. The portion is kind of small.

Disclaimer: I can only share the experience I have made. It agrees with the negative feedback that has been shared on booking websites, however there has also been positive feedback about this location.

I have stayed in this “hotel” for three nights and can definitely not recommend it. Even before we arrived, it did not make a good impression. When I called them to ask a question, I got the response “I guess you have to trust my word” and the person hung up. When I booked, I put my credit card details into their system. Two days before I arrived, I received an invoice asking to pay the amount - four and a half months after I have booked. When I called the next day, they told me we could go over it when I arrived. One day before my arrival, I received another invoice which was 40€ higher that what I have booked for because the hotel miscalculated the city tax. Again, this was four and a half months after I have booked and only the day before I arrived. That way I was not given the opportunity to cancel or to find another accommodation.

When you get into the hotel, you enter a cocktail bar. The bar is quite busy at nights, so it feels weird to pass by the visitors and go through a back door to get to you room. Our room had some trash on the floor, the shower was calcified and it felt more like a hostel than a boutique hotel. When I pointed that out to the owners, I was told that it will be taken care of - well, nothing happened… The bathrooms were really not what you would expect - this is probably also why they do not have pictures of them online. Given the price we had to pay, it was audacious with everything going on.

In correspondence with the hotel owners, I said that it cannot be the case that one day they ask me to pay more than I have booked for because they made a mistake and did not find it until one day before arrival. They were not forthcoming at all, did not apologise for the inconvenience (which is honestly a must in the hospitality industry) and did not even think about making up for the mistake. I ended up paying for the mistake the hotel did so our stay would not be ruined and I did not even receive a “thank you”…

To say something positive as well: The location is very central, the bed is comfortable and the two people taking care of the breakfast were very kind.

However, given the experience I have made, I can not recommend you to stay at this location when you visit Amsterdam. It is way too expensive for what you get.

Cant say its a nice hotel, first its very weird to walk past people drinking in the bar to go up to the rooms, and staircase is very cramped.

The rooms was of an ok size, but cleanliness is an average. Bedsheets towels everything used by the guest was clean. But bed skirt and ceiling liner had dirt stains and lots of dust on them.

Breakfast was good and had a good selection made to order as its a 6room hotel.