Retour à la fiche établissement ZANZIBAR SERENA HOTEL

Avis ZANZIBAR SERENA HOTEL Stone Town

Avis des membres sur ZANZIBAR SERENA HOTEL

4.5/5

47 avis

Rapport Qualité/Prix

Localisation

Propreté

Cadre /ambiance

Service

Trier par :

Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Bita M.

Visité en septembre 2023

Great spot - restful, comfortable and right in the historic Stone Town. Offers a wonderful spread for breakfast, restaurant menu is also good, and the views are the best . Rooms clean and spacious. Bed super comfortable and linens crisp.. Staff is welcoming .

ZANZIBAR SERENA HOTEL Responsable

17/09/2023 à 19:51

Dear Bita, It gives me great pleasure to know that you had a great experience at the Zanzibar Serena Hotel. It is always our passion and commitment to give every guest great memories of their holiday in Zanzibar. We are so delighted that we were able to make your dream come true, and thank you for sharing this beautiful comment which is a wonderful reward to our team. It inspires us to do more everyday! We look forward to being of service to you again in the near future. Zanzibar Serena Hotel.

Ngweli I.

Visité en septembre 2023

L'un des meilleurs hôtels 5 étoiles ???? de Stone Town Zanzibar par rapport au ratio qualité/prix

ZANZIBAR SERENA HOTEL Responsable

05/09/2023 à 15:34

Dear Ngweli,

We sincerely appreciate you taking the time to leave such an excellent rating. Your feedback means a lot to us as our guest. We look forward to the opportunity to welcome you back in the near future.

Warm regards,
Zanzibar Serena Hotel

Nditronics C.

Visité en septembre 2023

The best hotel to dine and live while in Zanzibar, fresh foods, hospitable staffs, located on the beachfront in stone town

ZANZIBAR SERENA HOTEL Responsable

03/09/2023 à 13:36

Dear Guest, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We look forward to seeing you again soon. Zanzibar Serena Hotel

Muhereza R.

Visité en août 2023

Cool summers at home

ZANZIBAR SERENA HOTEL Responsable

29/08/2023 à 14:13

Dear Muhereza,

Thank you so much for taking the time to leave an excellent rating. We hope to see you again soon.

Regards,
Zanzibar Serena Hotel

Bradford R.

Visité en août 2023

La Serena provides beach and pool tranquility like no other place in town. FYI- you can inquire about guest pool access for a small fee if you aren’t staying at la Serena

ZANZIBAR SERENA HOTEL Responsable

27/08/2023 à 21:24

Dear Bradford, We really appreciate you taking the time to share your rating with us. We are glad to know you had an enjoyable stay with us, We look forward to seeing you again soon. Zanzibar Serena Hotel.

味噌カツなしまる

Visité en août 2023

ストーンタウンの海沿いでハイアットの隣にあり、立地は良いのですが、サービス，部屋は4星とは言えません。
ストーンタウンは半日から1日あれば十分見て回れる規模だと思うので、ヌングイなどの郊外のリゾートから行き来するのが良いと思います。
マーケットでお土産を買うのは香辛料などが手頃でとてもよいですが、レストランなどはあまり多くないですし好みは分かれると思います。

ZANZIBAR SERENA HOTEL Responsable

22/08/2023 à 12:32

Dear Guest,
Thank you for the feedback! On behalf of the team and myself, We really appreciate you taking the time to share your rating with. We hope to see you again in the near future!

Zanzibar Serena Hotel.

cate a.

Visité en août 2023

It was wonderful staying at Zanzibar Serena hotel and I found a very excellent place to stay,due to the calm environment which is very condusive for relaxing. Their staff are friendly and also the food is good especially the Zanzibar pizza.

ZANZIBAR SERENA HOTEL Responsable

14/08/2023 à 18:11

Dear Cate,

Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.

Regards,
Zanzibar Serena Hotel

Chaiwala U.

Visité en août 2023

The BEST hotel in stone town! The staff make you feel at home. This hotel is the true definition of “home away from home!” Can’t wait to be back!

ZANZIBAR SERENA HOTEL Responsable

07/08/2023 à 20:08

Dear Chaiwala, Thank you so much for taking the time to leave us a rating, We really appreciate you being a customer and helping to share the Kind word about us. We hope you will return soon.

Zanzibar Serena Hotel.

bobbie s.

Visité en août 2023

Very nice staff. Great food and rooms were nice. I liked the hotel was right off the beach.

ZANZIBAR SERENA HOTEL Responsable

06/08/2023 à 11:21

Dear Bobbie,

Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.

Regards,
Zanzibar Serena Hotel

Luqman E.

Visité en juillet 2023

Excellent service best location in stone town

ZANZIBAR SERENA HOTEL Responsable

28/07/2023 à 08:02

Dear Luqman,

Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.

Regards,
Zanzibar Serena Hotel

Digital C.

Visité en juillet 2023

This hotel is extraordinarily beautiful and sits right on the ocean. We stayed here for 2 nights after a safari in Tanzania and loved every moment. The ambience is reminiscent of fairy tales from 1000 and one night, magical. The staff was super friendly, especially Chriss was very nice and courteous. He gave us lots of tips for Stone Town and also of a cultural nature. The breakfast is great, the selection at the buffet is local and international, as is the dinner. We'd love to come back ❤️????????????

ZANZIBAR SERENA HOTEL Responsable

20/07/2023 à 17:52

Dear Guest, Thanks so much for sharing your experience with us. We really appreciate you being a customer and helping to share a wonderful word about us. We will share this with the team to let them know to keep up the amazing work. We hope to see you again soon. Zanzibar Serena Hotel.

hellen s.

Visité en juillet 2023

Good service

ZANZIBAR SERENA HOTEL Responsable

16/07/2023 à 09:04

Dear Hellen, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!"

Zanzibar Serena Hotel.

Ghalib E.

Visité en juillet 2023

Very nice place for relax .

ZANZIBAR SERENA HOTEL Responsable

17/01/2022 à 09:49

Dear Ghalib,

Thank you so much for taking the time to leave an excellent rating. We really appreciate you being our guest and helping to share the kind words about us, We hope to see you again soon.

Regards,
Zanzibar Serena Hotel

Shanza A.

Visité en juin 2023

Beautiful family hotel. I came here to thank their staff member Rabia. She checked all of us in and every time we had a question she was more than happy to answer. The guy who took our duffel bags with a big smile up and down the stairs really knows what customer service is. We had 3 rooms with beach view. Rooms were clean and spacious. Breakfast was nice. Some of the tea cups had old tea stains but overall everything was well kept and staff was courteous. Food was delicious.

ZANZIBAR SERENA HOTEL Responsable

16/07/2023 à 09:17

Dear Shanza, "Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!" we have noted the shortfalls mentioned for correction, we hope you will return soon.

Zanzibar Serena Hotel.

shways z.

Visité en juin 2023

Best place in town. Especially when you want have a good time during the sunset.

ZANZIBAR SERENA HOTEL Responsable

16/07/2023 à 09:20

Dear Shways Zhang, "Thank you so much for taking the time to leave us excellent rating - it's much appreciated!"

Zanzibar Serena Hotel.

M F.

Visité en mai 2023

Zanzibar Serena Hotel is a family-friendly hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, free wifi is offered to guests. Hotel is very close to Stone town

ZANZIBAR SERENA HOTEL Responsable

07/05/2023 à 18:23

Dear Farhan, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

Regards
Zanzibar Serena Hotel

Anne-Marie J.

Visité en avril 2023

Chambre très bien ,spacieuse
Petit déjeuner possible dans la chambre
Personnel agréable
Mais
Pour le repas en demi pension du soir vendredi 10 mars 2023
Serveur désagréable, balançant les plats plutôt que de les déposer
Salle de restaurant disponible en rdc style cantine
Et le repas !
Soupe ou salade à peu prêt correct ( il était écrit sur le menu soupe et salade, mais d'après le Serveur lun ou l'autre
Poisson pas cuit mais dur quand même !
Dessert immangeable : gélifié au chocolat?
Le chocolat à été identifié par le menu
En résumé le restaurant pas au niveau de l hôtel
En tout cas pour la demi pension car l'attitude des serveurs à changé du tout au toit quand ils ont su que l'on étaient demi pensionnaire

ZANZIBAR SERENA HOTEL Responsable

09/04/2023 à 19:14

Dear Anne-Marie
Thank you for the detailed feedback on your experience with us during your last stay. We have noted that food and service was not good enough and the professionalism of the service staff was amiss - please accept our sincere apologies for this negative experience. It does not represent what we stand for or our commitment to give our guests memorable experiences. Management is taking the necessary actions to ensure that this is corrected and does not affect any other guest. Thank you for sharing and for being our guest. Hopefully we will see you again.