JW MARRIOTT MARCO ISLAND BEACH RESORT

Visiting for an engagement proposal.
Absolutely fantastic location to enjoy the west coast of Florida! The king suite room overlooking the ocean was nice, and with the only feedback to upgrade the bathroom to include a soaker tub. The staff were wonderful and very accommodating , including surprise Moet champagne in the room and an extended late check out. The front desk staff was wonderful at check in, valet was prompt with the car when called for and the property is kept well. We will definitely be back to celebrate again!

This was our first family vacation. The hotel room had water on the floor that we finally figured out was coming from the back of the wall on to the carpet from the shower. We let the hotel know and they dismissed our issue. The hotel was packed and you had to wake up at 7:15 to wait in line for a towel to race to the pool and/or beach to get a spot. The pina coladas were $20 a piece. I couldn’t believe the lack of service for the pricing. We won’t be coming back.

The beach ⛱️ is super nice

I'm rounding up my 3.75 rating to 4 stars.
We just returned from a 4 night stay over Easter weekend. I was very nervous going into the trip after reading a plethora of bad reviews here.
The resort was VERY busy, I heard several "regulars" say that it was the busiest they had ever seen it. It definitely felt busy, but also that in general, there was the space for it. This is a resort, expansive beach area, several (decent enough) restaurants, lots of kid friendly things going on, and TONS of families. There would be no need to leave if you didn't want to.

A couple things I wish I knew-- the pools open at 8am and people line up in the 7am hour to get a spot. I lucked out the first day going down early, otherwise we would have been screwed on getting a chair. There are several "reservation" chairs that you can reserve in advance online-I didn't know this was an option, and would have done so for the simple convenience of not waiting in line. Pool chairs are a hot commodity at any resort you go to, it's just the way it is.

The rooms are clean and spacious, bathrooms seem updated and were very nice. As other reviews say, don't look too close to the carpet in the rooms. It has definitely passed its time. Carpet just really has no place at a beach hotel. Nice large balcony.
Front desk was friendly, pool staff was busting their butts and working hard. There are buttons you can push on your umbrella for service, and I found it to be very timely. The pizza restaurant right next to the pool was great, affordable, and super convenient.
I did feel like the tidiness of the pool area really went downhill as the day progressed. Dirty towels left laying, food and drink cups sitting around, garbages overflowing. I don't know if this is a laziness of guests fault or staff not doing their jobs throughout the day.
Marco Island is a beautiful place and we look forward to returning.

I was very disappointed in our stay over spring break last week. The resort was over capacity. We couldn’t get a pool chair unless we stood in line to save seats at 7am. The pool was so packed you couldn’t relax and enjoy the day. It was a nightmare! The service by the pool and ocean was awful. They had one person covering the entire pool area. I addressed my frustration to the front desk about the pool being so overcrowded and having to sit back on the sidewalk area where people walk. Her resolution was to give me and my sister two passes for the sauna and leave my two daughters alone while we went! That is unacceptable! We also had to ask for clean towels several times, as our room was skipped over multiple times for stocking and cleaning. The hallways were always a mess with trash and leftover room service. The day we were leaving, I called the front desk to arrange for our car with 35 minutes notice. They could not find our rental car. It took an 45 additional minutes for them to find it! Needless to say, we were panicking because we had to drive to Ft Myers for our flight. For this kind of money, I would have expected better service. Everything was a struggle and all we hoped for was a little r&r. What a disappointment.