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Avis des membres sur INTERCONTINENTAL MIAMI
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2024년 4월 15일부터 16일까지 숙박했다. 체크아웃 하기 전에 아쉬운 점을 남깁니다. 첫번째, 윗층에서 들리는 소리가 너무 큽니다. 윗층에 있는 투숙객이 시끄러운 뜻은 아닙니다. 하지만 소음차단에 문제가 있는 것은 확실합니다. 걸어다니는 소리가 들릴 정도라서 집중해서 잘 수가 없습니다. 두번째, 두명이 투숙하는데 샤워가운과 슬리퍼가 한개만 준비되어 있습니다. 호텔의 가치를 생각한다면 고객에 대한 배려가 부족한 것입니다. 세번째, 풀장에서 어떤 동양 남성이 수영을 하러 온 것도 아닌데 동영상을 촬영하고 있는데 스텝이 막지 않았습니다. 인터컨티넬탈 호텔에서 프라이빗을 중요하게 여기지 않는다는 것은 결코 작은 문제는 아닙 겁니다. 출장이나 여행으로 많은 호텔들을 다녀보기에 인터컨티넬탈 호텔을 사랑하는 고객으로써 아쉬운 마음에 글을 씁니다. 그러나 다른 부분의 만족도는 최고였습니다. 체크인, 호텔의 깨끗함은 최고입니다.
This was very unheard of. I travel internationally, and within the US on A weekly basis, and I have never heard of One having to complete a wire transfer form if they are booking a hotel for someone else. I spoke with four service representatives of which one stated if I cannot apply with the policy, then I could take my business elsewhere an cancel the reservation.
I thought that was very rude and unprofessional however, because I do value this hotel, the location and the previous professionalism I had experienced I decided to speak with a manager and unfortunately was told the exact same thing. I understand adhering to policy but It's really shocking that someone would turn away business and although my business is very small compared to the normal business that is received at this hotel that you turn away any business, especially when rooms are in excess of 500+ dollars
I work for a fortune 500 organization who has held multiple meetings at this particular hotel. I guess moving forward I will let my company know to "take their business elsewhere".
I've attached pictures for reference. AVOID
TV even had our name on its screen...the view from 16th floor was spectacular! Huge viewing window on ocean side!
Room service still been one hr didn’t get the food yet it’s 12am I’m gonna get extra fat so let’s wait and see what time they come I had to get a wheelchair they took one hr it’s crazy…..