THE BILTMORE HOTEL

Did not stay - just visited on a rainy day. Beautiful facilities and kind staff make this a must-visit when in the area.

Magnifique endroit.
Partout où l'on pose les yeux, on est ravi par le raffinement des décors.
Chambre très confortable, couleurs harmonieuses.
Un sentiment de luxe et d'élégance.
Brunch exceptionnel...

We stayed at the Biltmore for a wedding recently in a junior suite, which was far below our expectations.
On the first night, we called for an extra comforter and sheets for the sofa bed (as it didn't have any by default) but it was never delivered. We had to ask again the next day before they were eventually provided.
We also had a toilet which was repeatedly malfunctioning and not flushing and had to call concierge services multiple times. This made our stay extremely uncomfortable with three people staying in the same room running back and forth between wedding related events.
Besides this the bathtub was chipping away and the shower pressure was also extremely low.
When we brought up these issues again during checkout we were simply told that the issues were addressed and that they would only comp us the $23 per night resort fee for the inconveniences. Given how expensive these rooms are per night, it was an extremely disappointing experience. I have stayed at a lot more affordable hotels that are better maintained and with better service than the Biltmore Hotel.

I'm posting this review for potential guests of the Biltmore (because the boilerplate managerial responses to other negative reviews make it clear they really don't care about addressing these issues): If you are used to luxury properties or quality service...do not stay at the Biltmore.

The booking was made through FHR, which comes with some extra perks like hotel credit and room upgrades. I booked this hotel because it was our first time traveling with an infant and wanted a property where everything was on-site and the service was thoughtful. Unfortunately I chose poorly.

The check-in attendant (who was sloppily dressed and not in uniform) told me upgrades are only for "special people" and had no idea what FHR was. I had to initiate the conversation about FHR and only then did he provide the amenities.

Not wanting to cause any sort of scene at check-in, I let them give us a room and then called AMEX to let them know about the FHR issue. They called the hotel directly and had us upgraded, which meant the rude bellhop had to come back and move our bags again. The management blamed a new-hire for the bad check-in. I would blame management for poor training.

There was also no crib in the room--even though I had called multiple times the week before to confirm.

My wife (while trying to manage my infant daughter) went to ask the concierge for a bottle of water and, without getting off of speakerphone, told her he didn't have any. So after parking the car, I came back inside and walked 10ft to the check-in desk where I was reluctantly given some bottled water. Also of note, my wife overheard one of the managers come and reprimand the concierge for another poor guest interaction early in the day.

I could go on about how unprofessional the staff was but this review is long enough. We paid around $650/night before resort fees and taxes so it's not a really an expensive hotel, but the service for the price point was appalling.

If you are used to cheaper hotels and want to splurge on the Biltmore without any real knowledge of what to expect at a legacy property, then you'll probably have a great time.

If you have ever stayed at a true luxury property and understand how warm and welcoming a great staff can be, then stay far away from the Biltmore. I'll certainly not come back and I'll recommend all my client and friends who regularly come to Coral Gables to similarly find alternate accommodations.

Stunning hotel but an Exorbitant 20% tipping fee is included in food & beverage regardless of the quality of service!
Some of this fee is kept for the house! A $40 tip on a $200 tab when 1/2 was pulling a cork. ??? What?
We love vintage, boutique hotels at any price but this Biltmore racket is not for us.