THEY DO NOT CLEAN THE ROOMS!
Not only are the rooms smaller than a camper. They have no onsite parking and i couldnt even let my wife out of the car with our bags before i had someone threatening me with a parking violation. The AC is horrible, ZERO air flow. Even when i left it at the highest fan speed and lowest temp at night it was still hot and stagnant in the room. Everything is controlled by an ipad, cool concept but incredibly impractical. My room was filthy upon check in. Dust on every surface and literal pool of pee in the wall mounted toilet brush holder. I booked a room for the 12th-16th and due to unforeseen circumstances i was unable to check in til the 14th… they cancelled my reservation even tho it was already paid for and said i was “2days late” WHAT?! I paid for it, lol. What do they care if i show up at all?!?! Dont bother bringing a roku or gaming console as the tvs are bolted to the wall and you cant switch the tv input even if you could access its ports. Dont look for free breakfast of even coffee because they dont offer it. Dont bother getting food for your room because there is no microwave to even heat trash like “easy mac”.

Overall filthy, cramped and incredibly inconvenient. Maybe stop trying to be so hip and just give basic amenities.

Best hotel I've ever been in! Friendly staff, clean, touchless check-in and check-out, inviting bar and "living room." I will rave about the blackout blinds forever! I like to be disturbed when I want to be disturbed, so having those blinds kept the world away until I was ready to get up. Using the iPad to schedule cleaning and control the room meant I didn't have to get up nor talk to anyone. Location is phenomenal, and you can take the Metromover to anywhere (it's free!). I have already booked another stay in October. And, if you're a smoker, there's a smokers pole near the entrance and it was always in use!

We had a great experience here and it is in an amazing location.

The biggest complaint I have, as others have stated, is the room is pretty small and has an awkward layout for the bed if someone is with you. Your partner will have to crawl over you as it is right up against the window.

Overall, I'd recommend this location.

Perfect spot for a concert stay.

Great location and very clean rooms

Je recommande à 100%
- très propre
- très confortable lit + serviettes qualités
- très bien placé en face du Kaseya Center pour voir un match Bascket ou concert / à 5 min du centre commercial à ciel ouvert / supérette à proximité le top / point de départ pour les activités à côté du marché
- location vélo à proximité je conseille pour aller à miami Beach
- hôtel très fonctionnel et moderne
- super vue chambre et rooftop avec piscine + bar
- personnel très sympa et discret
- Check in et Check out très rapide

Overrated but a Perfect Location

Excellent location, beautifully designed and great rooftop party atmosphere

Disliked: The rooms were incredibly small and the walls were paper thin. The hotel did not tell me they were undergoing some construction and their hammering made me run out of my hotel during the day. Any uncomfortable noises, "pounding" or cleaning in the neighbouring rooms will be heard loudly.

Good breakfast but after 2 days it gets boring. Don't expect the staff to be attentive nor personal, in Miami everyone is doing their own thing and this staff left a lackluster impression, bar staff were less than stellar being patient to understand my accent as a brown Caribbean person and the lightning in the hallways is very creepy.

I recently had the pleasure of staying at the CitizensM Hotel in Miami for a weekend getaway to attend the Madonna concert and explore the vibrant city. From the moment we arrived, it was evident that this hotel prides itself on its trendy ambiance and convenient location.

One of the standout features of our stay was the hotel's proximity to the Kayesa Arena. Being able to simply walk across to the concert venue saved us valuable time and hassle, allowing us to fully immerse ourselves in the experience without worrying about transportation logistics.

The rooftop pool area, accessible exclusively to guests, provided a welcome retreat from the Miami heat. The bar served up delicious cocktails and snacks, making it the perfect spot to unwind and take in the stunning views of the city skyline. However, while the rooftop offerings were top-notch, we found the options on the first floor to be somewhat lacking in comparison.

As for the rooms themselves, while they were admittedly on the smaller side, they were cleverly designed with modern features reminiscent of a cruise ship cabin. This compact layout may not suit those seeking spacious accommodations, but for us, it added to the hotel's unique charm and didn't detract from our overall experience.

What truly sets CitizensM apart is its unbeatable location within walking distance of Bayside and the Brightline Train station. Whether we wanted to explore the local attractions or venture further afield, we found it incredibly convenient to navigate the city using Uber.

Overall, our stay at CitizensM Hotel was nothing short of fantastic. The combination of its prime location, trendy amenities, and attentive service has left us eager to return for future visits whenever there's a must-see event in Miami. No longer will we endure the long drive from Orlando – this hotel has become our go-to choice for experiencing all that Miami has to offer.

Very interesting concept. Meant to be “low touch”. You check yourself in. There are no room charge privileges. You choose if you want your room cleared on the iPad in your room. Staff is friendly and helpful. Main drawback of this hotel is the miniature rooms and minimal nature of everything. Hint if you want a room that has enough space for you and your suitcase, ask for a handicap accessible room. If this hotel has a price lower than more luxurious and comfortable places take it otherwise maybe you want to pass.

Interesting hotel! The location is AMAZING! There are a lot of restaurants around, a mall a couple of blocks away, Starbucks behind, very cool location. The rooms are tinyyyyy and cute. It was perfect for me! I had a very good experience with them.

There is no clear information that to have access to the hotel benefits on the city centre parking, you had to pay on the hotel before. So we unfortunately parked there for $40 dollars with no in and out privileges and had to pay more $25 dollars at the hotel. They did not help or cancel the other parking ticket.

The rooms and location were really nice for Miami, because you could quickly reach all the places. The rooftop also had an amazing view. However we didn’t like the drinks that they have served for the price. For example the glasses were dirty. Overall still a great hotel if you stay in Miami for a short time.

I have to share the positive that one of the Manager's Jon was amazing and exceptional. I stay at this property a lot and have always had amazing service. However I had a problem with the ipad and couldn't figure it out and the front desk kept hanging up on me. It was hard enough to get them on the phone.

Espectacular. Un hotel diferente. Moderno! Me gustó mucho.

Fiquei receosa de reservar quando li algumas críticas acerca do tamanho do quarto, porém o local surpreendeu, pois apesar de pequeno é bem planejado e funcional. A vista para a baia é linda.
Excelente estrutura, local moderno, fácil localização a 15 minutos a pé da Brightline Miami Station, bem perto do Metromover e na avenida principal passam os trolleys gratuitos.
Ah... Fácil acesso ao Bayside Marketplace do Kaseya Center e do Museu de Ciência.
Destaque para o excelente café da manhã e ao atendimento da equipe!

The rooms were just too small.

Gute Lage Frühstücken besser außerhalb

An Experience of Highs and Lows

My husband and I recently chose CitizenM Worldcenter for our 6-night stay during Ultra Miami 2024, marking our first experience with the CitizenM chain. Our anticipation was met with a blend of remarkable highs and unfortunate lows.

The Highlights:
The hotel's interior design is nothing short of stunning. Each corner of the hotel showcases meticulous attention to detail, reflecting a beautiful execution of the brand's vision. The common areas boast spacious and comfortable settings, ensuring a pleasant communal experience. The hotel is clean, and the self-check-in option was awesome. Its prime location is a boon, with a 24-hour CVS, merely a three-minute walk away, alongside a variety of dining options including sushi place, pizza place, and breakfast cafes. The proximity to the metro further elevates its convenient location. The hotel's food was delicious.

The Setbacks:
Unfortunately, our stay was marred by several discomforting events. One morning, a fire alarm abruptly disrupted our peace, followed by a flooding issue within the hotel (so we were told by another guest whose room got moved).

Despite the noticeable response with fans and dehumidifiers placed in the hallway right next to our room, another day that beeping was a source of sleep interruption again, and, surprisingly, there was no direct communication from the hotel staff regarding room changes or updates. The rooms, albeit beautifully designed, were so small. The waterview from our room, while appreciated, could not compensate for these inconveniences.

Furthermore, the night bar staff seemed less than welcoming, possibly due to a disparity in reception towards the festival crowd. A particularly distressing incident involved a heated confrontation between hotel staff and a young festival-goer, leading to an arrest - a sight that was far from pleasant (Sunday, the 24th)

An odd and somewhat humorous incident occurred when a staff member inadvertently unlocked the stalls in the lobby bathrooms while occupied, showcasing a lapse in privacy and discretion. The rooftop bar is called "night swim," but the pool closes at 7:00 pm. The hotel is near some busy streets, so be prepared for road noise.

Final Thoughts:

While the hotel’s design and day staff deserve accolades for their exemplary efforts, the overall hospitality and management during our stay left much to be desired. The disconnect between the hotel staff and the festival attendees was palpable, affecting the overall experience. It's disheartening to note that the vibrancy and energy brought by the fest crowd seemed at odds with the hotel's atmosphere, as reflected in the lack of engagement from the staff regarding our stay. Despite the visual appeal and strategic location of CitizenM Worldcenter, the challenges we faced led me to grant a 3-star rating solely in appreciation of the hotel's design and the commendable day staff.

For future guests, especially those attending festivals or large events, it may be worth considering how the hotel's vibe and guest management align with your expectations for a comfortable and engaging stay.

Me encanto super excelente lugar y los precios son super comodos a la alcance del bolsillo jejeje
I loved it, it was a great place and the prices were super affordable, hehehe.

Best hotel in Miami, Tony is the best!!!

One of the most unique, clean, upbeat, hi tech hotels I’ve ever been to. From the jaw dropping decor throughout the lobby and lounge to the rooms that are completely controlled by an iPad, or the PRIME location. This place really surpassed my expectations. It’s 100% a younger crowd, I’d say mid 20s to late 30s. It does not have most of the basic amenities that cheaper hotels provide, such as bottled water or room service or anything of that nature. They pride themselves on being environmentally friendly, but there is a 24hour bar in the lobby that provides free ice and water, you just need to go down and get it yourself. Again the entire room is controlled by an iPad, every single light, TV, curtains, accent lights. So if you aren’t technologically savvy, this is a hard pass for you. We stayed here for 3 days before cruising out of the port of Miami. Uber picked us up directly out front of the hotel and we were at Royal Caribbean Terminal in 6 minutes, also it was only 12-15 minutes from the Miami airport. I strongly suggest walking across the street to Bayside Marketplace which is a 5 min walk from here.(check my review on this one stop entertainment hotspot). If you are cruising out of Miami, there is no better place than CITIZEN M to add to your vacation!

Roo.s are small but then again ,all we needed was a place to sleep.

Small rooms but great concept and staff

I just love the ambiance! Everything is nice!
I highly recommend this hotel.