LENNOX MIAMI BEACH
Hôtel
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+1 305 531 6800
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2024
Recommandé
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2024
Hôtel doté d'une piscine, disposant de chambres avec mobilier en bois de Patagonie et offrant une cuisine méditerranéenne
Cet hôtel inauguré en 2019 au cœur de South Beach prend place dans un écrin Art déco : quatre bâtiments interconnectés construits en 1936 par l'architecte Russell Pancoast. Le Lennox remplace le Peter Miller Hotel d'origine, comme l'indique l'enseigne aux lettrages rétro toujours visible sur la façade. On apprécie l'ambiance nature des 119 chambres, soulignée par le mobilier en bois de Patagonie. La piscine est une oasis de tranquillité au cœur de l'hôtel. Le restaurant Amalia offre quant à lui une délicieuse cuisine méditerranéenne à base de produits frais.
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Avis des membres sur LENNOX MIAMI BEACH
3.1/5
19 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Carl R.
Visité en mars 2024
Staff is nice. Rooms are nice. Some big hiccups and seeing if they are able to help. They let us know we could have an adjoining room since we booked two rooms. We vacated one room and went to the beach. When we came back they gave that room to someone else even though we were told it was notated in the computer. One person said not their fault and the other front desk person said sorry we don't know what happened. They said we will ask them to move rooms and they told us the occupants agreed. Then we were told they went to dinner and we will talk to them when they get back. Sorry again!
I will finish review when we see what final results are. So far we wasted an entire day sharing a room with four people based off their yes/promise
I will finish review when we see what final results are. So far we wasted an entire day sharing a room with four people based off their yes/promise
TL T.
Visité en mars 2024
Even if you cancel your reservation before the required deadline, they lie and say they refunded you the money when they did not. The person I talked to was extremely rude telling me to calm down when he was the one raising his voice and not letting me finish my sentence, when all I was asking for was a copy of the information showing they had refunded the money. He said there was no support, just a note that it was refunded. Of course there was no support, because they did not refund the money.
** Follow up... No refund was received. Call to credit card company confirmed this. No email about refund was received, only an email confirming the cancellation.
** Follow up... No refund was received. Call to credit card company confirmed this. No email about refund was received, only an email confirming the cancellation.
Stefano V.
Visité en mars 2024
Maids will wake you up knocking the door asking at what time you’ll leave, when we complained about it the reception did not even care about, that’s the hotel’s way.
Be aware that the hotel valet parking takes about 30min to get your car. And it’s NOT 45USD as they say, the hotel charges you 55USD + taxes.
Be aware that the hotel valet parking takes about 30min to get your car. And it’s NOT 45USD as they say, the hotel charges you 55USD + taxes.
Diana A.
Visité en mars 2024
Great experience! Highly recommend!
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LENNOX MIAMI BEACH compte 19 avis avec une note moyenne de 3.1. Vous pouvez consulter les avis de LENNOX MIAMI BEACH en cliquant sur ce lien ou partager votre avis sur LENNOX MIAMI BEACH en cliquant ici
LENNOX MIAMI BEACH se situe au 1900, Collins Avenue , Miami
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The front desk staff was extremely rude. Zero empathy and seriously in need of training when it comes to communicating with guests. Here's a further breakdown on why to stay anywhere else in South Beach:
The Pool:
The pool is tiny
Do not expect to get a lounge chair unless you get it at 9am
Screaming children all day is not my idea of a holiday
Valet
Valet is slow - 35 minutes to get my car?
Rooms
The rooms are tiny
The rooms are extremely noisy
The staff
The staff has zero listening skills
Zero empathy
The Restaurant
Short Staffed and slow
Check In | Check Out:
The Lennox Hotel's strict check-in and check-out policy, while aiming for efficiency, ultimately hampers customer service. The inability to accommodate guests' needs beyond set timings leads to frustration and missed opportunities for exceptional service. Travelers seeking flexibility and warmth may feel alienated, highlighting the hotel's need to strike a balance between efficiency and guest satisfaction. Revising policies to allow occasional exceptions and emphasizing empathy in staff training are essential steps to enhance customer experience and loyalty.