HÔTEL LE VALLON DE VALRUGUES & SPA
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Restaurant gastronomique offrant une cuisine authentique dans un hôtel près du parc des Alpilles.
Quarante chambres, suites et villas à huit cents mètres de Saint-Rémy, au pied du parc naturel des Alpilles, un restaurant gastronomique ou l'on pratique une cuisine authentique... un séjour au Vallon de Valrugue fait partie des expériences inoubliables. Côté restaurant, le parcours gastronomique est sans faute, tant du point de vue des mets servis dans les assiettes que du service. Depuis peu, l'établissement a mis en place un room service qui fonctionne tous les jours, 24h/24.
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Avis des membres sur HÔTEL LE VALLON DE VALRUGUES & SPA
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The service was generally good, but nothing exceptional — simply what you’d expect from a hotel in this category. The facilities were decent, although the hotel feels a bit outdated. The carpets and lamps look like they’re from another era, and the AC unit in our room hadn’t been cleaned in what seemed like years. Some details felt neglected, which was disappointing for a 5-star property.
The real issue came after we checked out. The hotel correctly charged us for the full amount at checkout. However, two days later, we noticed the same amount had been charged again. When we contacted the hotel, they dismissed it as a bank error and showed no willingness to investigate. Naturally, I checked with my bank, and they confirmed the problem was on the hotel’s side. It took several days to get the duplicate charge refunded, and throughout that time, the hotel’s communication was nonexistent. They showed no interest in resolving the issue or even following up.
For a hotel that claims to be five stars, this level of service and attention to detail — both during and after the stay — was far from what we expected.
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