Avis HÔTEL ÉLYSÉES MERMOZ Paris

I booked 8 rooms at this property for some clients, and the team was well-prepared! The staff was great, both the man and woman who I worked with at the front desk, and the bartender (I did not get his name). All really lovely.

The rooms were aesthetically basic, but nice. Basic meaning no art on the walls, no luggage rack, but I found the bed to be one of the most comfortable hotel beds I've slept in...

There are not amenities such a spa, gym or standard restaurant (but the bar serves some food). If you're ok with this and the size of the hotel being very small, great, because it's ultimately a convenient, comfortable place to sleep!

Ottima accoglienza, camera pulita e ordinata e soprattutto alla reception grande gentilezza e attenzione per il cliente… grazie Anna… prima volta che metto un commento

Hôtel magnifique une déco design exceptionnelle personnel accueillant |Petit déjeuner servi en terrasse copieux |Enfin je donne 5* emplacement exceptionnel |Chambres luxueuses|Déco orignal |J’ai adoré je le recommande vraiment |Bravo au choix des couleurs sols mobilier

Hôtel magnifique avec un personnel exceptionnel chaleureux
Chambres spacieuses beau design belle deco propre parquet au sol hyper important pour moi asthmatique
Petit déjeuner délicieux servi dans une très belle terrasse cosy
Enfin emplacement exceptionnel
Je vous le recommande

Hotel magnifique propre design magnifique la terrasse bar top les chambres très belles avec un jolie déco un bon lit une belle salle de bain
Personnel magnifique accueillant chaleureux
Qualité prix exceptionnel
Je vous le recommande nous avons un passé un week-end magnifique
Me rouche

Hotel pequeñito, pero muy coqueto. Muy cerca del Arco del Triunfo y Campos Elíseos. Lo mejor, su personal de servicio y en especial Anna, la ragazza italiana.

朝ごはんのクロワッサンが美味しかった。|ちょうど良い量の朝食が旅行続きの私にとって良かったです。|途中の道で警備員か警察官がいるので、安全な場所だと思います。夜に女性1人で歩いてても怖い思いはしなかったです。

Nous avons privatisé l’hôtel pour un événement et tout était vraiment parfait. Le lieu est magnifique, très bien situé, avec une déco soignée et une atmosphère à la fois chaleureuse et élégante. Le staff a été formidable : disponible, attentionné, professionnel et toujours souriant. Tout a été simple, fluide, et très bien organisé.
Un endroit canon que je recommande sans hésiter !

Buenas habitaciones. Super limpias. Una barra con el mejor bartender y tragos creativos.

Excelente vecindario con buenos bares y restaurantes. Área muy segura para caminar a cualquier hora.

Se me quedaron unos aros y enseguida se comunicaron para enviarlos por correo. No había visto nunca un servicio tan comprometido. Bravo.

Dès les premiers pas dans l’hôtel, on est transporté dans un univers où le temps devient une véritable expérience. L’ambiance feutrée, les détails minutieusement pensés et l’élégance des lieux rappellent la précision et l’art de la haute horlogerie. Chaque espace semble raconter une histoire, celle des grandes complications et du savoir-faire artisanal qui traverse les époques.

Le staff, d’un professionnalisme remarquable, sait créer une atmosphère à la fois chaleureuse et raffinée, où l’attention portée aux détails fait toute la différence.

Mais le véritable bijou de cet établissement reste son bar. Plus qu’un simple lieu de dégustation, c’est une expérience sensorielle où chaque cocktail est une œuvre d’horloger, équilibré avec la précision d’un tourbillon et servi dans un écrin où le temps semble suspendu. Les saveurs s’entrelacent comme les rouages d’un mécanisme bien huilé, et chaque gorgée est une découverte.

Un séjour au Perpetual Montaigne Elysée, c’est bien plus qu’une nuit d’hôtel : c’est une plongée dans un univers où chaque seconde compte et où l’élégance du temps prend tout son sens. Une adresse incontournable pour les passionnés d’horlogerie et les amoureux de belles expériences. ⏳✨

Great hotel!! A little small but just perfect, so clean and if there's one thing I love about hotels, it's that they're modern and "clean" to the eye. The staff is very helpful and the location is great, right on the Champs Elysees. Just perfect, a great experience from the hotel.

Mon meilleur séjour à Paris, bel hôtel décoré avec du goût, le personnel est au petit soin, un petit déjeuner de qualité et une chambre magnifique .
En plus la localisation est parfaite juste à deux pas des champs Élysée.

The staff were so loverly and welcoming could not recommend a hotel enough the rooms were perfect the location was great the service was amazing and the little touches such as a welcome free drink really made it the best experience it’s the go to hotel for Paris for us now !

Don’t stay here! If you don’t want to ruin your Paris trip, don’t stay here. This hotel is extremely below average. Very very dirty! Hair on the bed, towels that were stained, a bug on the headboard. Absolutely disgusting. I have traveled to 35 countries, stayed at numerous hotels all over the world and this hotel was the worst hotel I’ve ever been to!! And I don’t mean just because it wasn’t nice, but because it was sooo dirty that I couldn’t even sleep in this room at night. Avoid this place. I really don’t know why it has 4.6 rating, they must be paying people to write fake reviews. —- In reply to your response below: The reservation was under my boyfriend’s name, and ofcourse I stayed at your hotel, we stayed here for two nights, November 15-November 17th. We already raised our concerns twice to the staff at the hotel! And actually I have provided more photos for you to see that the photos ARE from your hotel.

Hôtel bien situé et très charmant. J’ai été agréablement surprise par l’accueil chaleureux et la disponibilité du personnel. Toute l’équipe s’est montrée professionnelle, rendant cette après midi particulièrement agréable. Merci !

Je prends enfin le temps d’écrire un avis car cet établissement le mérite ! J’ai eu de la chance de passer quelques jours dans cet hôtel exceptionnel (pourtant j’en ai testé beaucoup et je suis souvent déçue par les prestations et le rapport qualité/prix à Paris). Hôtel calme, bien situé, décoré avec goût, accueil soigné (avec plein de conseils pour se repérer dans le quartier et trouver les bonnes adresses), chambre propre, spacieuse, équipée, avec plein de petites attentions, literie excellente, petit-déjeuner très qualitatif (à l’assiette, pas en buffet). Je crois que j’ai trouvé mon point de chûte pour toutes mes futures venues.

J'ai eu la chance de découvrir ce lieu il y a quelques jours. Le personnel est super et bienveillant, les chambres sont belles et design. Le barman fait des cocktails surprenants (demandez des glaçons taillés!!!). Un super endroit pour apprécier la belle horlogerie et pour oublier le temps...

This is a poorly managed hotel. We booked a three-person room for four nights and were charged a premium price of €470 per night on average (excluding tax). In return, we received subpar facilities and service.

Here are the issues we encountered:
1. We were charged €280 in local taxes at the hotel, significantly higher than the €98 indicated on our hotels.com booking confirmation. We challenged this, but the staff dismissed our concerns, claiming a recent increase to €8 per person per night. However, even at €8 per person per night, the hotels.com amount should have been correct. After much persistence, we received a refund for the extra charges. The hotel offered no explanation, leading us to believe the initial overcharge was intentional.

2. The hotel room used a key instead of a key card. Worse, the door did not lock automatically when closed. This was an unprecedented inconvenience.

3. The safe was malfunctioning. We requested immediate repair to store our valuables, given the risk of pickpocketing in Paris. Hotel staff promised repair between 4:00 and 4:30 PM, claiming it was their highest priority. However, the safe wasn't fixed until late at night, despite a reminder at 5:00 PM.

4. The hotel provided free water and coffee capsules but no tea bags or creamers. These basic amenities required a trip to reception, which was inconvenient and unacceptable.

5. Despite being the largest room in the hotel, there was no refrigerator or minibar. We had to ask reception to store and retrieve our fruit. This added unnecessary inconvenience. There was also no luggage rack, only a small stool—inadequate for three guests.

6. The room contained only glasses, not proper coffee mugs with handles. While a small double-walled glass was provided, it was too small for a decent cup of coffee, risking burns.

7. The shower tap was extremely stiff, requiring a wet towel to turn. Despite reporting this, the problem remained unresolved. In the final days of our stay, the shower drain became partially clogged, causing water to overflow after about three minutes.

Overall, the hotel's service and amenities were extremely poor and did not represent good value for money. Worse, it had tainted our experience in Paris. I strongly advise booking elsewhere.

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Edit: in response to owner’s reply
I have no intention of further engaging in this discussion. My initial review accurately reflects the extremely disappointing experience I had at this hotel.
The purpose of this review is to warn other potential guests about the following significant issues: misleading local tax charges by the hotel; inconvenient room lock system requiring manual locking (using a key instead of a key card); malfunctioning hotel facilities requiring repeated requests for basic services and repairs; inadequate in-room amenities, requiring repeated trips to the front desk for essential items; and unresolved maintenance issues. My time is better spent elsewhere than debating these verifiable problems with the hotel management.

étant de passage dans l’arrondissement , nous nous sommes arrêtés au bar de cet hôtel pour découvrir ce qu’ils avais à nous proposer
ce fut une très belle découverte !
le barman Mathis était très à l’écoute et nous a fait des cocktails sur mesure. je recommande fortement !
il nous a fait passer une soirée très agréable agréable !

Dopo numerose esperienze positive a Parigi, ho deciso di soggiornare in questa struttura per cambiare. Purtroppo, la scelta si è rivelata deludente. Nonostante una recente ristrutturazione, l'hotel presenta gravi carenze. La reception è la parte più desolante: piccola, con un bancone bianco e una pavimentazione che ricordano un hotel di due stelle, spesso deserta, costringendo gli ospiti a chiamare per ricevere assistenza. Il personale si è dimostrato impreparato e disorganizzato, con evidenti difficoltà nella gestione dei propri ospiti e nel gestire le situazioni. Anche dopo il soggiorno, al mio ritorno, mi è stata addebitata per errore una spesa inesistente sulla carta di credito fornita come garanzia. Sebbene il problema sia stato risolto, ho dovuto perdere ulteriore tempo per ottenere spiegazioni e lo storno. L'unico aspetto positivo è la posizione, relativamente comoda, ma compromessa dalla vicinanza a una discoteca, che ha reso difficoltoso riposare durante il weekend a causa della musica fino a tarda notte. ||Nel complesso, un'esperienza sfortunata. Personalmente sconsiglio questo hotel.||

Great hotel, great location in the centre of Paris only a few minutes walk from the Champs Elysées, Metro, a short walk only from Place du Concorde, Louvre, Eiffel Tower. Great welcome from the team at the hotel who kindly helped in arranging some requested extras before our visit. All in all the perfect hotel for Paris. Thank you to all the team!

Parfait !

Cool boutique hotel in a great location for walking to the big Paris attractions. Front desk staff were very friendly, welcoming and eager to share tips for getting around Paris. A few evenings we enjoyed a drink in their very stylish lobby.

Un accueil parfait, un personnel au petit soin. J’y retournerai.

Very elegant and cozy hotel. The staff is the friendliest I have ever seen. The room is very comfortable, with quality bedding and soft towels. The location is excellent. They are very attentive to details and that makes all the difference. I strongly recommend this place.

Un hôtel indépendant avec une qualité d’accueil de type familial qui me correspond tout à fait.
La situation est idéale pour la visite de paris avec des chambres extrêmement propres.
Le plus est vraiment la qualité d’accueil avec des personnes bienveillantes et attentionnées.
Merci à vous

My wife and I spent 8 nights at Nuage in early March. We were absolutely delighted with the overall experience. During our stay, at the last minute, we chose to extend by another night and they were very accommodating. Staff were very nice and helpful. The hotel and our room was clean, service was great. To top it off the location of the hotel is great and very close to most tourist attractions. We would have no hesitation in recommending this hotel.

I’m not totally sure why this place is so highly rated. The whole hotel looks like it needs a fresh coat of paint. In our room, the floorboards were coming away from the wall, the paint was peeling, all the walls were scuffed, the closet drawers didn’t open or close properly, the carpet on the stairs is worn and there are missing nails on each step, the lamp on the desk didn’t work, and the shower head was so clogged that barely any water came out. The daytime staff weren’t particularly nice or helpful to me, and they had trouble finding my reservation, and even asked if I was at the right hotel lol.

The only positive thing I have to say is that the towels were always fluffy and clean and the bed was made immaculately each day.

I don’t think this place is being maintained well enough to be considered a four star hotel, so I wouldn’t stay here again.

Muy buena ubicación

Hôtel très bien situé proche métro, dans un quartier touristique et dans une rue calme.
Petit déjeuner au top. Personnel au petit soin. Le balcon avec chaises et table est très agréable pour un moment détente. Les lits sont très confortables, j'y ai passé une de mes meilleures nuits.
Je recommande