Avis ASTOR SAINT-HONORÉ Paris

Comfortable bed, but it's somewhat difficult to control the temperature and use the electric outlets.

Great hotel. Location is super ! Unfortunately didn’t get the upgrade because room was not available . Great stay !

My wife and I recently visited Paris for the first time after more than 10 years. We had an enjoyable time in Paris. Our stay at this hotel was a big part that contributed to our fantastic experience.

We felt the entire team (sorry for not having the names!) in the hotel were friendly, welcoming, and helpful. We had a great experience from check-in, check-out, and helpful assistance from the concierge persons. The room was spacious––bigger than our expectation for Paris. The breakfast area was not as big as those in bigger hotels, and had less extensive selections, but it was adequate and delicious.

We particularly liked the cozy aspect of this hotel, located in a quiet area of what appears to be a busy part of the city. We also got a room facing the back of the hotel, away from the construction opposite. Our nights were quiet and we had very good sleep.

We also loved the water pressure of the shower––strong!

Out of our four nights of stay, there were two small issues:

1) On one of the days, our room was not made when we came back to our room at around 4pm. (This was an isolated incident, and did not happen again the the next day.) Perhaps it would be helpful if the rooms provide a "Please make up the room" sign like in some hotels.

2) On one of the afternoons, we decided to take a nap (around 4-5pm), we felt vibration in our room that probably came from the washing machine. Given the small size of the hotel, we felt that this is understandable.

These issues were minor and did not detract from our great experience at the hotel. We would love to stay in the same hotel again for our future visits.

Excellent service. Everyone are so nice and polite. Room is perfectly clean. Breakfast is great, especially croissants ????

I stayed in the hotel with a big group from our company (French luxury group) from 11th to 14th of May 2025. Rooms were really fine for Paris. But we had a very, very bad with the night team in the night from the 13th to 14th. We had a request which they couldnt fulfill, but I‘ve never experienced a worse customer service from the entire night team.

This is a very difficult hotel to rate as it has good and bad so I'll try to be specific to hopefully help you make a decision.||Location is 5 stars. It's close to 3 metro stops and walking distance to Place de la Concorde.||Room is 3 stars based on US hotels. Of course, Paris hotel rooms are smaller than what we're used to, but Holiday Inn Express anywhere USA has larger rooms by far. ||Pros are: in-room refrigerator to store breakfast foods if you aren't interested in buying the over priced (25-30 euro) hotel breakfast. A comfortable bed. Our rooms were on the non-street side of the hotel so, despite jack hammering going on at the building across the street, our rooms were quiet.||Cons are: rooms need some TLC. The paint was peeling off my closet and bathroom doors. The shower glass was hinged and only covered 1/2 of the tub so every shower essentially soaked the entire bathroom. It was also a bit precarious getting in and out of the shower as the grab bars were not located anywhere that you could use them to help you in or out of the tub. I would not recommend this hotel for anyone with limited mobility. It would be not only difficult, but dangerous.||The pillows are not to my liking as they are very high loft and kinked my neck. I did ask the front desk if they had another pillow option only to be told the most frequently used line at Maison Astor, "No, madame, no". It was explained that the pillows are new. I asked if I could use an old pillow and was told they did not exist any longer.||The coffee maker was a comedy show. In order to get it to brew, you had to stand and hold the plug into the wall otherwise it would shut off. Really Hilton? Really?||My room had a luggage rack, but my friend's did not. Why? Did hers end up in someone else's room when another guest asked for 2, never to be returned again?||Service: 1 star I don't know if the staff doesn't like Americans, doesn't like anyone, or just doesn't like me. Some of the staff were adequate, but most seemed to have skipped the customer service class or cultural training. Upon check in, I was simply handed my key. I had to ask where the elevator was. My husband is a Diamond Member with Hilton and I've never been with him when he wasn't offered information like where the elevator was, thanked for being a Diamond Member, told how to log onto the wi-fi, told what hours the restaurant and bar was open etc. Even upon checkout (and I'm going to say it was early morning on April 30 with the hopes Hilton might read this and train their staff) the man at the front desk charged my room on my friend's credit card and her room on mine. When asked if he could correct it, "No, Madame, no". Seriously, how hard is it? Then, we struggled with our luggage and wrestled with the front door to leave. He never offered to help and there was no bellman on duty at 5:30 am. He did not ask us how our stay was or wish us pleasant travels. It felt more like, "Let the door hit you on the @## on the way out and good riddance". Incredibly disappointing service.||However...Gold Star for the tall Bellman. He also filled in for the concierge when the concierge was on break. We had prior to our arrival corresponded by email with a concierge named Stephane who was incredibly helpful. I think it is possible that we were corresponding with the Bellman standing in for the concierge. So if the Bellman is Stephane, thank you for such wonderful service! He was sadly absent the last two days of our stay so we were unable to thank him for his assistance. He helped me set up the Citymapper app on my phone so we could navigate easily through the city, gave us great recommendations for restaurants and always greeted us with a big smile. There were 3 other concierges that we encountered (lots of concierges for a small hotel). One was pretty good, the other two (the one with glasses and good skin, the other with a full beard) I nicknamed Grumpy and Cranky. Again, do you hate Americans, people in general, or just me?||I chose Maison Astor over mainline Hilton because this hotel got such high ratings on service. Perhaps the week we visited, the A Team was off. If not, I fear for what the poorly rated service at the mainline Paris Hilton is as I can't imagine less friendly service (the exception of course being the tall Bellman who may be Stephane). If you set your expectations low as in a bed to sleep in and you're completely self sufficient on everything else, you may enjoy this hotel. If you are looking for a warm greeting and cheerful service, there's probably a better place to go.

This is a very difficult hotel to rate as it has good and bad so I'll try to be specific to hopefully help you make a decision.

Location is 5 stars. It's close to 3 metro stops and walking distance to Place de la Concorde.

Room is 3 stars based on US hotels. Of course, Paris hotel rooms are smaller than what we're used to, but Holiday Inn Express anywhere USA has larger rooms by far.

Pros are: in-room refrigerator to store breakfast foods if you aren't interested in buying the over priced (25-30 euro) hotel breakfast. A comfortable bed. Our rooms were on the non-street side of the hotel so, despite jack hammering going on at the building across the street, our rooms were quiet.

Cons are: rooms need some TLC. The paint was peeling off my closet and bathroom doors. The shower glass was hinged and only covered 1/2 of the tub so every shower essentially soaked the entire bathroom. It was also a bit precarious getting in and out of the shower as the grab bars were not located anywhere that you could use them to help you in or out of the tub. I would not recommend this hotel for anyone with limited mobility. It would be not only difficult, but dangerous.

The pillows are not to my liking as they are very high loft and kinked my neck. I did ask the front desk if they had another pillow option only to be told the most frequently used line at Maison Astor, "No, madame, no". It was explained that the pillows are new. I asked if I could use an old pillow and was told they did not exist any longer.

The coffee maker was a comedy show. In order to get it to brew, you had to stand and hold the plug into the wall otherwise it would shut off. Really Hilton? Really?

My room had a luggage rack, but my friend's did not. Why? Did hers end up in someone else's room when another guest asked for 2, never to be returned again?

Service: 1 star I don't know if the staff doesn't like Americans, doesn't like anyone, or just doesn't like me. Some of the staff were adequate, but most seemed to have skipped the customer service class or cultural training. Upon check in, I was simply handed my key. I had to ask where the elevator was. My husband is a Diamond Member with Hilton and I've never been with him when he wasn't offered information like where the elevator was, thanked for being a Diamond Member, told how to log onto the wi-fi, told what hours the restaurant and bar was open etc. Even upon checkout (and I'm going to say it was early morning on April 30 with the hopes Hilton might read this and train their staff) the man at the front desk charged my room on my friend's credit card and her room on mine. When asked if he could correct it, "No, Madame, no". Seriously, how hard is it? Then, we struggled with our luggage and wrestled with the front door to leave. He never offered to help and there was no bellman on duty at 5:30 am. He did not ask us how our stay was or wish us pleasant travels. It felt more like, "Let the door hit you on the @## on the way out and good riddance". Incredibly disappointing service.

However...Gold Star for the tall Bellman. He also filled in for the concierge when the concierge was on break. We had prior to our arrival corresponded by email with a concierge named Stephane who was incredibly helpful. I think it is possible that we were corresponding with the Bellman standing in for the concierge. So if the Bellman is Stephane, thank you for such wonderful service! He was sadly absent the last two days of our stay so we were unable to thank him for his assistance. He helped me set up the Citymapper app on my phone so we could navigate easily through the city, gave us great recommendations for restaurants and always greeted us with a big smile. There were 3 other concierges that we encountered (lots of concierges for a small hotel). One was pretty good, the other two (the one with glasses and good skin, the other with a full beard) I nicknamed Grumpy and Cranky. Again, do you hate Americans, people in general, or just me?

Je me suis marié à la Maison Astor Paris. Nous avons choisi le lieu car nous sommes tombés amoureux de sa "Salle à Manger" et notamment de sa belle verrière. Je peux dire aujourd'hui, sans aucun doute, que nous avions fait le bon choix! Carmen a été notre interlocutrice, tout nos échanges ont été simples et faciles. Le jour du mariage nous avons été très bien accueillis par l'ensemble du personnel, Antonin, qui nous a donné la bienvenue, Lindsey, Thibault et Stéphane ont été également merveilleux. Mais, Sofya, à la réception a été juste extraordinaire, un accueil comme je les ai rarement vu! (et nous n'avions même pas rentré dans le restaurant...!!!) Maxence, en charge de notre déjeuner, s'est assuré que tout soit parfait et a réussi à faire partir tout ce stress qui s'était installé depuis notre réveil le jour J. Lui, ainsi que l'ensemble de son équipe ont veillé sur tous et chaque un des détails. Mes invités (certains ne parlaient pas un mot de français) ont adoré le service offert, le sens du détail, la gentillesse, mais aussi tous les plats; tellement bons ! (le dessert était une tuerie !!!)|BRAVO et MERCI Maison Astor Paris, vous avez fait de notre mariage, un jour qui restera à jamais dans nos souvenirs.

My first interaction with the hotel was to see if I could get advanced tickets for the Louvre. They were so cooperative and responsive. Very very nice staff. We had a good dinner at the restaurant. The hotel is located in the center of many restaurants and shops. Aziz works at the reception and he was very very nice. Also Laurent who helped us secure the Louvre tickets.

The hotel is located in a very nice neighborhood. From the time we arrived to our departure, the staff provided the best service I experienced during this trip to France. They helped us carried our luggages and ushered us to the check in area when we arrived at the hotel. While waiting for check in, they offered us drinks. I was upgraded to junior suite as a Hilton diamond member. The room is spacious and the bed is comfortable. Their service is exceptional!

Nice hotel with very french/parisian vibe rooms, though a little small.
Service is great!

Everything about this place is perfect when visiting Paris. It's in a great location near Champs-Élysées and the trains. It's off the main road so it's nice and quiet.
The hotel itself is very nice, exactly what you'd expect from a Hilton Curio property. The rooms are super nice, clean and have all the amenities you would need. The staff is amazing. Everyone from the door man to the bartender, to the front desk person are all 5 star! As a lifetime Diamond member, they even left a bottle of champagne and Macarons in my room when I checked in. We did have a little mishap during our stay, but the staff made things right. I would not hesitate to come here again.

Mitten drin - Frühstücke hat noch Luft nach oben.

Had the best experience in the hotel. The Front Office staff is super friendly. Special recognition to Lindsey who is amazing. Everything was excellent from the first step we entered the hotel starting from the doorman’s hospitality till the housekeeping team members! ||The breakfast is small but really nice with quality food. The F&B team on breakfast and in the restaurant are super hospitable ????????||Thank you for your smile ! |Already planning to come back to your property ✨

Todo perfecto

We had a perfect time at Maison Astor in Paris. Thank you for everything. The Service at breakfast was very very nice to us and to Our little Baby L'Johanna ????

Very welcoming and friendly staff. We really enjoyed our stay and highly recommend this hotel.

From their welcome at registration to our departure EVERY interaction with each staffer we met was polite, pleasant, accommodating and well, just perfect.||A mechanical problem in our room after midnight was acknowledged quickly and remedied with a change of room within minutes, no fuss required! Morning buffet was extensive and very satisfying. The concierge staff was very helpful with directions, suggestions for touring the sites, hailing taxis, everything!||

Visited during the holidays and absolutely loved it! The breakfast was amazing, and the festive Christmas decorations made it even better. But the bar, now that was the highlight for me. Besides enjoying my favorite espresso martini, I had one of the best burgers I’ve ever tasted. Already looking forward to going back!

Totul la superlativ! Personal foarte prietenos

Very warm welcome on arrival, my room was large and comfortable and enjoyed having doors that opened onto the courtyard. A calm environment in the hotel and they had a good selection of food at breakfast. It was very close to my office so if I return to the area for a long stay again I will for sure return.

Stayed 4 nights. Conveniently located, particularly for shopping near the St Honore or Champs-Elysées areas, on a side street. The staff was very courteous, friendly and helpful. Limited food options as restaurant mainly for breakfast and lunch. There is a bar for later food options. Not a showstopper as there are many small restaurants within walking distance. For anything further, uber was always available.||Likely dependent on timing, there was AMA Waterways tour gatherings for the first couple of days, and lobby and restaurant were packed as hotel is more sized like an inn vs a traditional hotel with a grand lobby.||Rooms are not large but adequate; and if facing internally much better than street facing. Wifi was good. There is a filtered cold/room temperature water fountain at landing right out of the elevator so quite convenient for water refills.||Recommended.

Just wrapped up a great family stay at this hotel. Very convenient location on a quiet street. We were in adjoining rooms 201 and 202. The connecting rooms were very spacious for four. It was so nice to open the windows and let the nice cool air into the room. A nice mix of modern and traditional decor in the room. We loved the water stations next to the elevator and loved being by the stairs as it was an easy trek up in case the small elevator was full. ||The concierge team was very attentive. They helped us with our bags, calling cars, providing recommendations for departure times and even helped with an odd request to help my son with a school project. They were so friendly and helped without judgement. I always felt welcomed back to our home base whenever entering the hotel. ||Breakfast was lovely and we enjoyed the fresh and delicious buffet spread every morning. ||Rooms were clean. Great experience overall. Would definitely stay here again. Thank you so much to the staff!||Some minor nuisances that I’ll note so future travelers can be aware:|- Check in can take a long time, it took about 30 minutes from the time we walked in the door until we received our room key and there was maybe one other person in line. ||- King mattress in room 202 is a bit lumpy on one side.

Fabien and concierge staff were amazing - in advance planning through entire stay. He and his colleagues were incredibly careful, thoughtful and helpful. I have visited Paris many, many times, but his thoughts and suggestions made a significant difference for our plans, as I was bringing a friend for her first visit to Paris.

Beautiful hotel in a great location by the Opera. Really nice and friendly staff, nice rooms, great breakfast

The quality of service, food, overall experience have completely changed compared to the previous stay.
Certainly, will NOT return.

Une expérience extraordinaire avec un personnel extraordinaire ! Une façon parfaite de commencer mon arrivée en France

L'hôtel est magnifique, le personnel est impeccable ! Parlez à tout le monde et vous trouverez une belle histoire à rapporter chez vous. Nos boissons étaient excellentes, le MEILLEUR Espresso Martini de Paris !

Excellent service et chambre propre ! J'ai réservé un séjour de 4 jours pour 3 personnes en janvier, et j'ai été très satisfait de la propriété et de ses services. Nous sommes arrivés avant l'heure d'enregistrement, mais ils ont pu nous accueillir une heure plus tôt.

Le personnel : Tout le monde (réception, concierge, services aux clients et au petit déjeuner) est extrêmement amical, agréable et disponible. Nous nous sommes sentis les bienvenus !

Chambre, propriété, équipements : Contrairement à d'autres commentaires, j'ai trouvé que la taille de la chambre était suffisante pour 3 personnes. Comme vous pouvez le voir sur l'une des photos, un lit d'appoint a été installé à la place du canapé. La salle de bains était plus petite, mais elle était suffisante pour le peu de temps que nous avons passé dans la chambre. Il n'est pas possible d'ouvrir la porte du "balcon" et nous étions face à la rue, mais la propriété est située dans un quartier très calme et nous n'avons donc pas eu de problèmes de bruit. Si vous souhaitez bénéficier de la traditionnelle vue sur la cour parisienne, demandez une chambre donnant sur l'intérieur. Il y a un petit ascenseur, mais nous avons rarement eu à attendre. L'hôtel fournit de l'eau filtrée à chaque étage et du chocolat le soir. Le petit déjeuner était correct - il y a une variété d'options, et vous pouvez commander des œufs de votre choix par l'intermédiaire du personnel. Nous avons commandé le service d'étage un soir, et la nourriture était tout juste acceptable.

Emplacement : L'établissement se trouve dans le 8ème arrondissement, mais très proche du 1er. Pour une première visite à Paris, j'ai trouvé l'emplacement pratique pour la plupart des attractions principales. Nous n'avons pas utilisé le métro, donc je ne peux pas parler de l'accessibilité, mais nous avons opté pour les taxis G7, qui étaient nombreux et nous n'avons jamais eu à attendre plus de 5 minutes une fois qu'ils ont été demandés.

Dans l'ensemble, nous avons apprécié notre séjour ! Merci d'avoir rendu notre voyage à Paris mémorable !

Superbe emplacement. Les chambres étaient petites (comme d'habitude à Paris) mais bien aménagées. Le service est très aimable, discret et serviable.

Le petit déjeuner est également super.

J'ai trouvé super la possibilité de se procurer de l'eau filtrée à l'étage.

La station de métro la plus proche est à environ 5 minutes.