DIRECTION DE LA MÉMOIRE, DU PATRIMOINE ET DES ARCHIVES - DMPA

Order somewhere else!

Overall extremely poor level and unprofessional eshop. You will get much better service from any seven-eleven supermarket.

From their “customer service” you will receive only “copy paste” answers. When you send a message, the case starts always from the beginng. Looks like they use AI.

Shipping time on the website is not true. After more than two weeks, never received my shipment. No help from “customer service”, therefore I forwarded my case to the authorities and my credit card bank.

If you really want problems, feel free to order. I can NOT recommend to anyone.

How do you never have larger sizes available in WYATT JODHPUR BOOTS. Serially been waiting to buy a Pair for over a year with simple size 11 never available. Can’t get a refund either. Disappointing

Classic Casandre Chain Wallet in Grain de Poudre Leather

Incredibly disappointed with the quality of this product and the service I received from Saint Laurent Westfield Store Sydney. My partner purchased this YSL bag for her 40th birthday. After 4 days of normal use (eg. wearing over her shoulder while shopping, using while going out to dinner) this is the condition of the bag.

As you can see the leather is peeling off on all of the edges. We have made multiple complaints and YSL has refused to offer a refund. This is an inexcusable quality and service issue that I would never expect from a $50 bag, let alone a bag that costs a small fortune ($2000 AUD). I will never go near another Saint Laurent product ever again. So incredibly disappointed.

You can read the full details of this terrible experience below:

- Bag was purchased in March 2023 and was used occasionally for special occasions
- Within a few months my wife noticed some dark marks on the edges that she assumed were greasy stains.
- She pointed out to me a few weeks later and on closer inspection it appeared the leather was peeling.
- She was reluctant to make a fuss so didn't lodge a complaint at that time.
- After a few more days of use spread over the following months the peeling got continuously worse
- We eventually decided to return the bag to the YSL Westfield Sydney store in May 2024
- After taking away for inspection they agreed to repair the bag.
- YSL returned the bag to us in late July 2024 and it looked like new
- My partner didn't use the bag again until December 2024 (keeping it in it's white sleeve)
- She then used the bag on 4 occasions in late December 2024 and noticed on the 4th use the the peeling had appeared again (as you see in the photos).
- Again we returned to YSL Westfield Sydney store and were told that the only remedy they could offer was to repair it again.
- We tried to explain that that remedy had already been tried and that we require a refund (under Australian Consumer Law products must be "Acceptable Quality", "Fit for purpose" and "Without fault")
- After weeks of back and forth over email they are still refusing to provide a refund so I'm left with no further option than to post this public account and pursue my rights via the Australian Consumer Commission (ACCC)

I'll keep you posted on how things progress.

We walked by the headquarters and I was impressed by the size and the architecture of the building! Very impressive!!

Plein de prétention, les gens se croient au dessus de tout, c'est suffoquant de voire une telle suffisance, alors qu'ils ne sont rien.
Un sourire, un Jolie mot ne devrait pas les effrayer.
Sa montre une mauvaise image de la marque et de son auteur, qui je l'espère, n'est pas au même niveau que ces prétendu collaborateurs hypocrites et mal éduqué.
Perso : je ne serais plus consommateur de cette affaire